● Develop a growth strategy focused both on financial gain and customer satisfaction
● Conduct research to identify new markets and customer needs
● Arrange business meetings with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Build long-term relationships with new and existing customers
● Have an in-depth knowledge of business products and value proposition
● Follow industry trends locally & internationally
Requirements –
● Proven working experience as a business development manager or a relevant role
● Experience in customer support is a plus
● Proficiency in MS Office and CRM software (e.g. Salesforce)
● Proficiency in English
● Market knowledge
● Communication and negotiation skills
● Ability to build rapport
● Time management and planning skills
● Background in Engineering is a big plus
● MBA from a reputed college
Qualification (Must):
BE + MBA
About Citriot
Citriot is a cutting-edge software startup company that specializes in providing a wide range of innovative services, including analytics, blockchain, artificial intelligence, cyber security, and consulting. With a team of highly skilled professionals, Citriot has developed a seamlessly integrated platform that leverages cross-domain technologies such as Industrial Internet of Things (IIoT), Artificial Intelligence (AI), Machine Learning (ML), and Industrial Automation.
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We are seeking a detail-oriented and proactive Data Analyst to join our team. The ideal candidate will possess strong analytical skills, experience with data manipulation and visualization, and the ability to translate data into actionable insights. You will play a key role in analyzing data trends, generating reports, and supporting decision-making processes across the company.
Key Responsibilities:
- Data Collection and Management: Gather, clean, and maintain large datasets from various sources. Ensure data accuracy and integrity through thorough validation and preprocessing.
- Data Analysis: Analyze complex datasets to identify trends, patterns, and correlations. Perform exploratory data analysis to uncover insights that drive business decisions.
- Reporting and Visualization: Create detailed reports and compelling visualizations to present findings clearly to stakeholders. Develop dashboards and other tools for real-time data tracking and decision support.
- Support Business Units: Collaborate with different departments to understand their data needs and provide analytical support. Assist in defining key performance indicators (KPIs) and measure performance against these metrics.
- Data Interpretation: Translate data findings into actionable recommendations and strategic insights. Provide context and explain the implications of data trends to non-technical stakeholders.
- Tool and Technique Implementation: Utilize statistical and analytical tools (e.g., Excel, SQL, Python, R) to perform analysis and support data-driven strategies.
- Continuous Improvement: Stay up-to-date with industry trends and best practices. Identify opportunities for process improvements and data enhancements.
Qualifications:
- Education: Bachelor’s degree in Data Science, Statistics,
Qualifications & Skills
- Proven track record in delivering Data Governance Solutions to a large enterprise
- Knowledge experience in data governance frameworks, formulating data governance policy, standards and processes
- Experience in program management and managing cross functional stakeholders from senior leadership to project manager level
- Experience in leading a team of data governance business analysts
- Experience in data governance tools like Informatica Data Quality, Enterprise Data Catalog, Axon, Collibra
- Experience in metadata management, master and reference data management, data quality and data governance
- Good understanding of UI, cross-browser compatibility, general web functions, and standards.
- Ensuring the technical feasibility by communicating and co-ordinating with the UI/UX teams.
- Optimizing applications for maximum speed and scalability.
- Working closely with graphic designers and converting designs to visual elements.
- Expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, jQuery, Bootstrap.
- Knowledge of using (Ex: advanced JavaScript libraries and frameworks such as Angular, NodeJS, ReactJS, VueJS, etc.).
- Developing mobile and desktop responsive web applications.
- Maintaining code integrity and organization.
- Assisting in updating the application development policies to ensure that all future applications meet the latest technical requirements.
- Collaborating with other team members and stakeholders for requirements.
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
You will work on:
We help many of our clients make sense of their large investments in data – designing, architecting & building analytics applications. You will interact with our customers/partners to analyze & provide meaningful insights to their large datasets.
What you will do (Responsibilities):
- Analyze large datasets using SQL, file reading, scripting
- Generate billing reports by ingesting data usage reports from customers
- Assist customers’ technical questions and take care of any technical issues
- Document necessary details & continuously improve documentation
- Keep track of data deliveries and follow up with clients. Ensure the data arrives in good order.
- Communicate the progress to both internal and external stakeholders
What you bring (Skills):
- Exceptional communication skills
- Attention to detail & problem solving attitude
- Knowledge of SFTP servers, Google Cloud, Amazon S3
- Knowledge of SQL (MySQL) and Linux systems
- Ability to write shell scripts and automate processes, do SSH into remote machines
- Experience with handling large files compressed and uncompressed
Great if you know (Skills):
- T-shaped skills are always preferred – so if you have the passion to work across the full stack spectrum – it is more than welcome.
- Google cloud experience – Google Storage, BigQuery, PubSub, Cloud CLI
- Amazon S3 – AWS CLI
- Exposure to coding in Python & Jupyter Notebook development
- Statistical & Analytical techniques to extract meaningful insights from large data.
Advantage Cognologix:
- A higher degree of autonomy, startup culture & small teams
- Opportunities to become an expert in emerging technologies
- Remote working options for the right maturity level
- Competitive salary & family benefits
- Performance-based career advancement
About Cognologix:
Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.
We are a Data focused organization helping our clients to deliver their next generation of products in the most efficient, modern and cloud-native way.
ORGANIZATION
Launched in 2014, Oxit has continually focused on true innovation in IoT services through the creation
of solutions and products for an adaptive global business marketplace. Our diverse list of clienteles,
ranging across a multitude of industries, has grown to recognize and trust Oxit in partnering in all
aspects of Smart Technology capabilities from designing to prototyping, development and carefully
launching their ideas
ROLE
Proficient in connected objects, an IoT embedded engineer develops innovative solutions that help
users to receive, control and manage information.
Conceptualizing, designing, developing, & managing IoT end devices, middleware, interfaces, and
connectivity
RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
● Analyze, discuss and understand user/business requirements
● Translate business requirements to optimizer solutions, system & firmware specifications
● Design & Implement firmware/software as per specifications and conduct unit tests
● Managing & building end devices and middleware (Gateway development)
● Connectivity solutions, protocol implementation, stack development (ex: Lora)
● Perform integration, acceptance tests, troubleshooting, and debugging
● Work in collaboration with other team members, leadership, and other departments towards
solution implementation and delivery
● Adhere to organization/project process standards and guidelines
● Handling internal (team, departments, and leadership) and external (customers & partners)
interactions
● Collaborate with and support Hardware team towards HW design & development
● Collaborate with and support Software team towards backend development, API definition &
interfacing, Mobile, Cloud, & Web application definition
SECONDARY RESPONSIBILITIES
● Researching, creating, and testing IoT solutions
● Designing platform solutions that are cloud-compatible and work with IoT applications
● Providing solutions to issues related to the connection of networks and platforms
● Contribute to improving quality, accelerating development and deployment - process improvement
and tools improvement
● Showcase ability to play different Agile roles and manage small teams
● Supporting management with client interactions and at times leading it
SKILLS
PRIMARY SKILLS
● Hands-on programming experience in C/C++/Python in Embedded/IoT environment
● Good working knowledge of Linux internals & application development
● Good working experience of RTOS & bare metal programming
● Hands-on experience in device driver development
● Hands-on experience with protocol implementation (wired & wireless)
● Experience in executing projects in an Agile/Waterfall model
● Exposure to Gateways, web/cloud computing technologies, APIs, sockets, & related tools
● Exposure to JavaScript, Node.js, and typescript is an added advantage
● Proficient in C, C++, and Python programming, Java script added advantage
● Good understanding of Linux internals, Linux System programming, and application development
on Linux
● Hands-on experience with Container technologies (LXD, Docker and/or Kubernetes)
● Working knowledge and experience implementing FUOTA, Device management
● Working knowledge of Security - Encryption, Decryption, Flash management
● Working knowledge of Web architecture, Interfacing (APIs, MQTT, etc.)
● Hands on experience with Yocto, Ubuntu Core
● Experience with R Pi or similar platforms
● Working Knowledge and experience with LoRaWan on both Gateway and Devices
● Prior experience working on IoT Gateways
SECONDARY SKILLS
● Firm understanding of IoT architecture and principles
● Knowledge of device and data security
● AWS or related cloud architecture, tools & setup, API development
● LoRa stack experience, Network gateway functionality, networking: TCP/IP, DNS, DHCP, HTTP
● ESP32 architecture, Free-RTOS experience
● Work and collaborate well with others
● Strong communication skills
● Strong analytical and problem-solving skills
WORK ENVIRONMENT
● Minimum 3 years of prior experience
with embedded, firmware, & IoT
● Available full time (40 hours a week)
● Remote working infrastructures
● Flexible remote work (work from
anywhere)
● Certain overlap with EST business hours
● Full time (Mon-Fri, 8 hrs/day)
● Agile way of working & mindset
● Team work, frequent interaction &
collaboration with team & leadership
● Collaborations & meetings through
video conferencing
● Friendly & collaborative environment
Requirements:
- 3 - 6 years of relevant experience.
- Strong Experience in Ruby and web frameworks like Ruby on Rails
- Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
- Ability to write clean Ruby code.
- Proficiency with code versioning tools including Git, Github,
- AWS experience, MySQL, PostgreSQL
- 3+ years of design & amp; development of server-side components in Ruby on Linux platform
- Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.
1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.