Behavioral Scientist / Researcher (Consumer, Insights

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

We’re Hiring: Google Ads Specialist

📍 Location: Noida

🏢 Company HQ: UAE

💰 Salary: Up to ₹2.6 LPA

A UAE-headquartered marketing company is looking for a Google Ads Specialist to join its Noida office.

If you have hands-on experience in running and optimizing Google Ads campaigns, understand performance metrics, and enjoy working in a fast-paced marketing environment, this could be a strong opportunity for you.

What you’ll do:

• Plan, run, and optimize Google Ads campaigns
• Manage Search, Display, and Remarketing campaigns
• Conduct keyword research and competitor analysis
• Improve campaign performance through data-driven optimization
• Monitor CTR, CPC, CPA, conversions, and ROI
• Prepare campaign reports and performance insights
• Work closely with the marketing team to generate quality leads
• Test ad copies, targeting, and bidding strategies for better results

What we’re looking for:

• 1–3 years of experience in Google Ads / performance marketing
• Strong understanding of campaign structure and optimization
• Knowledge of Google Analytics and conversion tracking
• Good analytical and reporting skills
• Comfortable working from the Noida office
• Google Ads certification will be an added advantage

Why this role?

• Opportunity to work with a UAE-headquartered company
• Exposure to performance-focused digital campaigns
• Growth-oriented and practical learning environment
• Great fit for candidates looking to build deeper expertise in paid marketing.

Position: Backend Engineer

Location: Ascendion office - Kadubeesanahalli, Bengaluru

Work mode: Hybrid (3 days/week)

Experience Range: 6 - 9 years

Key Responsibilities:

Design, develop, and maintain backend applications using Java and Spring Boot

Build high-performance RESTful APIs and microservices

Work with NoSQL databases for scalable data handling

Contribute to cloud-based development and deployments on AWS/Azure

Implement and manage CI/CD pipelines for automated delivery

Collaborate closely with DevOps, QA, and Product teams

Participate in code reviews, debugging, and performance optimization

Ensure clean, maintainable, and well-documented code

Support production and ensure application stability

Required Skills & Qualifications:

Strong hands-on experience in Core Java

Solid experience with Spring Boot and microservices architecture

Working knowledge of NoSQL databases (MongoDB, Cassandra, DynamoDB, etc.)

Basic exposure to Golang (ability to read/write simple services)

Experience with cloud platforms such as AWS and/or Azure

Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps)

Good understanding of REST APIs, JSON, and HTTP protocols

Proficiency with version control systems like Git

Job Description

We are looking for a talented Java Developer to work in abroad countries. You will be responsible for developing high-quality software solutions, working on both server-side components and integrations, and ensuring optimal performance and scalability.

Preferred Qualifications

• Experience with microservices architecture.
• Knowledge of cloud platforms (AWS, Azure).
• Familiarity with Agile/Scrum methodologies.
• Understanding of front-end technologies (HTML, CSS, JavaScript) is a plus.

Requirment Details

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Proven experience as a Java Developer or similar role.

Strong knowledge of Java programming language and its frameworks (Spring, Hibernate).

Experience with relational databases (e.g., MySQL, PostgreSQL) and ORM tools.

Familiarity with RESTful APIs and web services.

Understanding of version control systems (e.g., Git).

Solid understanding of object-oriented programming (OOP) principles.

Strong problem-solving skills and attention to detail.

We are seeking a Field Sales Executive to join our sales team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries and sales calls effectively.

Key Responsibilities:

1. Conduct calls to potential clients to introduce and promote our IT and Tele solutions and services.

2. Handle inbound & Outbound inquiries from potential and existing clients, providing information about our offerings.

3. You will be responsible for closing sales deals over the Client meeting and maintaining good customer relationships.

4. Identify and understand client needs and requirements to provide appropriate solutions.

5.- They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts.

6. Maintain and update the customer database with accurate and detailed information.

7. Follow up on leads and maintain a high level of customer engagement.

8. Achieve daily, weekly, and monthly call targets and KPIs.

9.An effective sale representative must be an excellent communicator and have superior people skills.

10. Provide feedback to the team on customer preferences, trends, and concerns to help improve our services.

Requirements:

1. 6 months-1 years of experience in field sales executive, Marketing executive, customer service, or a related field.

2. Excellent verbal and written communication skills in English.

3. Strong interpersonal skills and the ability to build relationships with clients.

4. Basic knowledge of IT solutions and services is preferred but not mandatory.

5. Ability to handle rejection and remain motivated and persistent.

6. Proficient in using MS Office Suite (Word, Excel, Outlook).

7. Comfortable working in a fast-paced and target-driven environment.

8. A degree in Business, Marketing, or a related field is a plus.