Backend Engineer

About us:

Hiver offers teams the simplest way to offer outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

As a Senior Staff Engineer at Hiver, you will play a pivotal role in shaping the future of our platform and technology landscape. You will operate as a senior technical leader — driving architectural strategy, establishing engineering excellence across teams, and influencing product direction at scale.

Hiver processes over 5 million emails daily for thousands of active users — and as we continue to grow rapidly, you’ll lead efforts to build highly scalable, intelligent, and resilient systems that power this growth. This is a hands-on and strategic role where you will architect complex systems, mentor other Staff Engineers and Technical Leads, and champion technical innovation across the company.

What you will be working on?

Strategic Technical Leadership

• Define and evolve Hiver’s technical architecture and long-term technology roadmap in alignment with business strategy.
• Lead architectural design reviews and ensure coherent technical direction across multiple product and platform teams.
• Partner with senior leadership across all functions to make strategic build vs. buy, scale vs. optimize, and AI adoption decisions.
• Drive technical vision-setting for next-generation AI-driven capabilities across the product suite.

AI and Systems Architecture

• Design and scale advanced Generative AI and Machine Learning solutions integrated with Hiver’s core workflows.
• Build frameworks to improve system scalability, resilience, and observability for high-throughput email and data processing.
• Ensure architectural decisions are guided by performance, maintainability, and cost efficiency principles

Engineering Excellence & Mentorship

• Set and enforce engineering-wide standards for system design, code quality, and technical documentation.
• Mentor and coach Staff Engineers, Tech Leads, and Senior Engineers, helping them grow as system thinkers and problem solvers.
• Act as the final technical reviewer for complex or high-risk projects, reducing uncertainty and ensuring timely delivery.
• Build a culture of engineering excellence that values clarity, simplicity, and accountability.

Cross-Functional Influence

• Collaborate closely with Product, Data, and Design teams to translate business goals into technically feasible and scalable solutions.
• Drive consensus and alignment on key architectural trade-offs across multiple teams and stakeholders.
• Lead post-incident reviews and proactively drive initiatives that improve system reliability and developer productivity.

Innovation & Technical Thought Leadership

• Champion emerging technologies — AI, automation, data analytics — to create business leverage.
• Promote a culture of continuous innovation, experimentation, and learning within engineering.
• Represent Hiver’s engineering excellence in external forums, conferences, and open-source communities.

What we are looking for?

• 12+ years of total experience in software engineering with at least 5+ years in architecture or technical leadership roles.
• 3+ years of experience leading Staff-level in large-scale distributed systems.
• Extensive expertise in AI/ML (including Generative AI), with a deep understanding of model lifecycle management and deployment.
• Proven experience architecting high-availability, large-scale SaaS platforms in cloud environments (AWS, GCP or Azure).
• Strong foundation in Python or Java, object-oriented design, and system performance optimization.
• Advanced understanding of distributed systems, data architecture, and event-driven design patterns.
• Experience managing technical strategy and decision-making across multiple teams or product areas.
• Demonstrated ability to navigate ambiguity, build consensus, and influence without direct authority.
• Passion for mentoring and developing senior engineering talent and shaping engineering culture at scale.

MUST HAVE SKILLS
- CORE JAVA & SQL

Desired Skills
Designing, implementing and delivering high quality Software project in JAVA, SQL / Oracle, J2EE and other JAVA technologies.

Job Responsibilities
Participate in detailed level in design, coding, code walk through, peer code reviews and unit testing,  System Testing, UAT, Demos, POCs, installation, maintenance of Software modules. 

❑ Ensures the preparation of the following: 

▪ Software prototype 

▪ System Architecture 

▪ Software Design Document 

▪ User interfaces to be developed as per UX guidelines 

▪ Code files ensuring coding guidelines followed 

▪ Code review artefacts during peer code review 

▪ Test plan and Test Cases 

▪ Installation / Deployment document 

▪ Release Document 

▪ Technical Documentation 

❑ Documents and demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts,  code. comments and clear code; Ensuring that project task are completed in defined effort and timelines ❑ Prepares and installs solutions by determining and designing system specifications, standards & programming. 

❑ Testing: Writing of test cases, unit testing, system testing, negative testing 

❑ Trouble shooting: Log analysis and database query optimization  

❑ Improves operations by conducting system's analysis. 

❑ Updates job knowledge by studying state of the art development tools, programming techniques & computing equipment; participates in educational opportunities, reads professional publications & maintains  personal networks.  

❑ Protects operations by keeping information confidential. 

❑ Provides information by collecting, analyzing and summarizing development and service issues.  ❑ Develops software solution by studying information needs, conferring with users, studding system flow,  data usage and work processes, investigating problem areas, following delivery cycle. 

• Working with the product team to develop new features focused on improving the user experience
• Improving existing features and working on streamlining client implementations through improved tools
• Improving our technical architecture and building out a continuous integration pipeline
• Modernizing our front-end in new frameworks
• Everything else - our team is small and you'll likely be involved in almost every tech-related thing going on
  
  

Requirements

• 1+ years of experience building consumer-facing web apps
• You are interested in the full-stack opportunity and love building a feature from start to finish
• Self-starter with a deep interest in tech - we want someone who will come in with opinions, and shape our engineering practices and decisions for the better
• An eye for design - you'll have an important role in making the product look great
• Believe in our mission and love the idea of working in education to help students succeed
  
  

Technologies you'll work with:

• NodeJS, http://sails.js/">Sails.JS
• http://react.js/">React.js, Redux, Redux-Saga
• Kubernetes, Postgres, ElasticSearch, Redis, RabbitMQ
• Whatever else you decide - we're constantly re-evaluating our stack and tools
• Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.

Benefits

• Remote Option - You can work from any location of your choice
• Reimbursement of Home Office Setup
• Competitive Salary
• Friendly atmosphere
• Flexible paid vacation policy

Role – Technical Architect

ZipLoan is looking out for a strong technology leader of Software Product Engineering, with a Technical Experience of about 12+ years, and hands-on experience in Software Product Development and ownership. You will head our Platform team which will be tasked with building ZipLoan's platform layer along with a set of engineers reporting to you.

Role:

1. Understand the business end-to-end in order to drive a use-case driven architecture.
2. Identify parts of the code-base which can be made reusable as modules or services.
3. Propose architecture improvements to provide reliability and robustness at scale.
4. Provide a roadmap for evolution of the technology ecosystem.
5. Identify and erase technical debt.
6. Provide consultancy to engineering teams on specific design challenges.
7. Propose engineering best practices and help teams in adopting them.

1. 12 years min experience in core software development.
2. Hands-on experience building consumer Web/mobile apps at scale.
3. Strong exposure to open-source technology – Python and other languages,

Linux, SQL and NoSQL databases, Web development frameworks

1. Strong architecture skills.
2. Ability to mentor engineering team members effectively.
3. Preferably a strong full-stack engineer or at least strong backend skills with some front-end skill.