BIM Manager

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Your Impact:

•                 Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

•                 Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

•                 Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

•                 Guides the performance tuning and scalability of the ecommerce solution

•                 Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•                 4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

•                 If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•                 Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•                 Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•                 Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•                 Collaborate with architect to define implementation processes and quality gates and standards

•                 Identifies risks and issues, and help monitor them

•                 Guides the development of reference and resource materials

•                 Mentors developers in improving their platform knowledge and development skills

•                 Communicate technical design to the developers and help/guide them in the implementation

•                 Participates in Agile sprints

Set Yourself Apart With:

•                 eCommerce platform certification

•                 Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience

•                 Git Development workflow – Proficient

•                 Visual Studio Code IDE or Eclipse IDE - Proficient

•                 Knowledge on Agile methodology and desired tools like Jira, confluence etc.

•                 Scripting/development experience with Node.js, Mocha/Chai

•                 Experience working in any Salesforce cloud environment like SFMC, SFSC etc.

•                 Excellent written, verbal communication and articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Ability to provide necessary coaching to bring team members up to speed on the technology

•                 Ability to prioritize and manage multiple tasks

•                 Excellent and innovative approach to problem solving and finding solutions

•                 Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Detailed Job Description:

·        Adherence to industrial safety practices during operations & maintenance procedures.

·        Ensuring optimal operations of all equipment (Pre-treatment generation, storage & distribution) following prescribed SOPs.

·        Preparation and maintenance of comprehensive reports & records including log-sheets, Chemical consumption Records, and PM Record.

·        Monitoring utility and feed water parameters to ensure they comply with specified limits.

·        Verification of sensor calibration using test kits.

·        Coordination with the QC team for sampling and analysis.

·        Conducting non-critical maintenance tasks (e.g., fixing leakages) utilizing available tools.

·        Maintaining meticulous records of operational issues as per QA documentation procedures.

·        Participation in both classroom and hands-on trainings provided by CN & Customer to attain and sustain certifications in Plant Operations.

·        Conducting hands-on training sessions for operators periodically and certifying their competence upon successful completion.

·        Developing and ensuring adherence to shift schedules, including contingency management at the site.

·        Performing essential administrative duties as scheduled (HR compliance, invoicing, payment follow-up, etc.).

We are seeking a skilled SailPoint IdentityIQ Developer to join our Identity and Access Management (IAM) team. The ideal candidate will be responsible for designing, developing, implementing, and supporting SailPoint IIQ solutions to manage user identities, entitlements, and access privileges across the enterprise.

Key Responsibilities:

• Design and implement SailPoint IIQ solutions including lifecycle events, certifications, policies, and workflows.
• Develop custom connectors and integrate SailPoint with various systems (e.g., Active Directory, databases, cloud platforms).
• Configure and customize SailPoint IIQ components such as rules, roles, policies, and tasks.
• Perform application onboarding and connector development.
• Troubleshoot and resolve issues related to identity provisioning and access governance.
• Collaborate with cross-functional teams including security, compliance, and application owners.
• Maintain documentation for configurations, processes, and procedures.
• Participate in code reviews, testing, and deployment activities.
• Ensure compliance with security policies and regulatory requirements.

Required Skills & Qualifications:

• 3+ years of hands-on experience with SailPoint IdentityIQ.
• Strong understanding of IAM concepts: provisioning, de-provisioning, RBAC, SOD, access reviews.
• Proficiency in Java, BeanShell, XML, and web services (REST/SOAP).
• Experience with directory services (LDAP, Active Directory) and databases (SQL).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.

• Assist in sourcing, screening, and shortlisting candidates through job portals, social media, and other channels.
• Conduct initial candidate assessments, coordinate interview schedules, and facilitate communication with candidates.
• Maintain and update candidate databases and job postings as needed.
• Support the recruitment team in managing candidate pipelines and ensuring timely follow-ups.
• Engage in outreach to passive candidates, understand their career interests, and inform them about open roles.
• Help create and maintain job descriptions and other recruitment-related documents.
• Participate in team meetings and brainstorming sessions to enhance recruitment strategies.

WHAT WILL YOU NEED TO SUCCEED?

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or currently pursuing).
• Strong interest in recruitment, HR, and talent acquisition.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of job portals and social media recruitment is a plus.

BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

A business development executive or a business development manager is a sales professional who helps an organisation to grow by identifying and developing new business opportunities. Their duties include searching for new clients, finding new potential services to offer, and helping the company expand to new markets.

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities :

Build relationships with prospective clients

Maintain consistent contact with existing clients

Manage sales pipeline

Analyse the market and establish competitive advantages

Track metrics to ensure targets are hit

Qualifications: Bachelor's degree

1+ years in B2B sales industry Experience in full sales cycle including deal closing

Demonstrated sales success

Strong negotiation skills

Strong communication and presentation skills

Industry Education Management Employment

Location      : Baner, Pune

Notice period : Immediate to 30 Days

• Proven software development experience
• Proven working experience in iOS development
• A deep familiarity with Objective-C and Swift
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Have published at least one app in the Store
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source iOS ecosystem and the libraries available for common tasks
• Proficient understanding of code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross platform UI framework such as React Native or Cordova.