
Azure Virtual Desktop Engineer In Person BA Drive on 28-Aug-26 Chennai
at Service Based company
Greeting From NAM info
Azure Virtual Desktop Support / Specialist Engineer
Experience: 4–6 Years
Job Summary
We are looking for an experienced Azure Virtual Desktop (AVD) Support / Specialist Engineer with hands-on experience in Azure Virtual Desktop / Windows Virtual Desktop environments. The candidate should also have exposure to data center and DWS environments and be comfortable coordinating infrastructure activities.
Key Responsibilities
- Support and manage Azure Virtual Desktop (AVD) environments.
- Troubleshoot and resolve AVD-related technical issues.
- Plan and execute infrastructure activities within agreed timelines.
- Coordinate with cross-functional teams for smooth project execution.
- Monitor and manage project risks, issues, and dependencies.
- Track progress and provide regular status updates and documentation.
- Ensure infrastructure activities follow technical standards, security policies, and best practices.
- Support data center and DWS-related infrastructure activities.
Required Skills
- 4–6 years of relevant IT infrastructure experience.
- Strong hands-on experience with Azure Virtual Desktop (AVD).
- Good knowledge of Windows Virtual Desktop (WVD).
- Good understanding of Microsoft Azure.
- Strong troubleshooting and problem-solving skills.
- Experience working with infrastructure and cross-functional teams.
- Good communication and documentation skills.
Good to Have
- Experience in Data Center environments.
- Experience with DWS (Desktop/Workspace Services).
- Knowledge of Azure infrastructure and security best practices.

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Role Summary
Own the end-to-end Cloud & ITO practice engine—build and take platform/solution-led offers to market, drive rapid expansion across existing accounts, and run a scalable, profitable managed services model (CloudOps/InfraOps/DevSecOps/SRE). This role is accountable for GTM + delivery governance + margin with strong standards, automation, FinOps discipline, and measurable operational outcomes (availability, cost, cycle time, MTTR).
Key Responsibilities
Create & Take Offers to Market (Platform / Solutions-Led)
Build signature offers with clear outcomes, scope boundaries, and pricing/GM guardrails across Cloud Migration & Modernization, CloudOps/Managed Cloud Services, DevSecOps enablement & platform engineering, SRE/reliability engineering, FinOps from Day‑1, and hybrid/multicloud operating models.
Own assets that win: reference architectures, runbooks, proposal modules, ROI/TCO models, and demo/POV kits.
Lead platform-first positioning: “solution + operating model” with dashboards, governance, and measurable outcomes.
Rapid Expansion Across Existing Accounts (Land-and-Expand)
Create expansion plays inside current accounts: cloud cost optimization, reliability uplift, security hardening, DC exit, managed services takeovers, and automation of ops.
Partner with Sales to build account expansion blueprints and convert them via workshops/POVs.
Operate a consistent pipeline-to-expansion cadence: discovery → workshop/POV → scale program.
Managed Services Ownership (Cloud + Infra + Ops)
Stand up and scale Managed Cloud & Infrastructure Services: L2/L3 support model, ITIL-aligned processes, SLAs/OLAs, on-call, and incident/problem/change management.
Define a service catalog, runbooks, shift-left playbooks, and automation-first operations (ticket deflection, self-heal, IaC).
Establish governance: weekly ops reviews, monthly service reviews, and continual improvement plans (CIP).
Delivery Excellence & Profitability
Run a profitable model: utilization/pyramid health, delivery productivity, margin realization, leakage control, and change-order discipline.
Ensure operational compliance and audit readiness (security, access controls, change control).
Drive standardization and reuse of accelerators (IaC modules, golden pipelines, monitoring templates, hardening baselines).
Tool & Partner Ecosystem
Drive partner-led motions with hyperscalers and key platform providers; define co-sell plays and enablement.
Prevent tool sprawl: standardize toolchain and enforce engineering standards and controls across accounts.
Talent & Practice Build-out
Build/lead architects, CloudOps leads, SRE, DevSecOps, network/infra SMEs; define competency tracks and certifications.
Create a skills-to-demand plan and maintain a deployment-first model with bench-to-billable conversion discipline.
Areas of Expertise / Experience
Cloud architecture and engineering on AWS/Azure/GCP; hybrid and multicloud patterns
CloudOps/InfraOps managed services: ITSM, L2/L3 operations, SRE/observability, service governance
DevSecOps and platform engineering: CI/CD, IaC, environment automation, policy-as-code
FinOps: unit cost models, tagging standards, rightsizing, RI/SP governance, chargeback/showback
Security posture management: IAM patterns, CSPM, vulnerability management, change/access controls
Automation-first operations: self-healing, runbook automation, ticket deflection, reliability engineering
Success Metrics
Growth + expansion: bookings/pipeline, win-rate, and expansion penetration across existing accounts
Operational outcomes: SLA attainment, MTTR/incident reduction, change success rate, uptime/service reliability
Cost & efficiency: unit cost reduction, rightsizing savings, automation coverage, ticket deflection/shift-left
Profitability: GM at booking + realization, utilization, estimation variance/leakage control
Scalability: reuse of accelerators/IaC, certification progress, partner-sourced pipeline
Tool Expertise & Platforms (expected/preferred)
Cloud
AWS / Azure / GCP (architecture + operations)
IaC & Configuration
Terraform, CloudFormation/Bicep, Ansible
CI/CD & DevSecOps
GitHub/GitLab/Jenkins/Azure DevOps
SAST/DAST; secrets management
Observability/APM
Datadog, New Relic, Dynatrace, Prometheus/Grafana, ELK/Splunk
ITSM
ServiceNow (preferred), Jira Service Management
Security & Posture
CSPM (e.g., Prisma Cloud / Microsoft Defender for Cloud), policy-as-code, IAM patterns
FinOps
Tagging standards, dashboards, RI/SP governance; chargeback/showback
Experience
15–18+ years in cloud/infra/ITO leadership; 5+ years running managed services or practice portfolios.
Strong pursuit leadership across discovery → solution → estimate → SoW → delivery handoff; comfort owning GM guardrails.
Proven record of building repeatable offers and scaling operations with measurable outcomes.
Skills
cloud architecture and engineering
managed services leadershipdevsecops and platform engineeringsite reliability engineering srefinops and cost optimizationsecurity and compliance
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