Account Manager/ Client Servicing– Digital Marketing
at B2B marketing solutions platform
Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.
Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.
What you will do:
- Building long-term relationships with clients
- Making presentations
- Planning and monitoring content calendars
- Addressing client queries effectively and in a timely manner
- Investigating and determining clients wants and needs
- Planning and implementing digital strategies for clients
- Presenting and training on social media strategies to clients, addressing queries
- Coordinating requirements internally within team
- Analyzing the effectiveness of digital campaigns
- Monitoring insights and analytics
- Setting up a list of KPIs to track for each client
- Preparing and presenting reports on their progress
- Keeping abreast with new trends in digital technology
Desired Candidate Profile
What you need to have:- Minimum 3+ years of working experience as a Digital Account Manager or field related to Client Servicing/Project Management/Customer Service
- 2 years of experience with Social Media and Google Adwords campaigns
- Strong communication skills to communicate requirements and updates with clients and internally with the team, over the phone, email and in-person
- Sense of ownership and pride in your performance and its impact on company’s success
- Ability to think critically and problem-solving skills
- Attention to detail
- Good time-management skills
Subodh Popalwar
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