AI Product Manager

Job Title: Sales Engineer (International)

Location: Ghatkopar

Department: Sales and Marketing

Experince: 2-3year

Qualification

• Diploma or Graduation in any Engineering field

Skills

• Business acumen

• Excellent communication skills

• Commercial awareness

• Self-motivation

• Negotiation skills

• Networking skills & Relationship building

• Ability to work independently.

• Problem-solving skills

• Ability to travel extensively.

Key Responsibility

• The Sales Engineer shall aim to maximize profits through the implementation strategies

throughout international market.

• Analysing and investigating customer requirement, demand and competition

• Devising and presenting ideas and strategies

• Marketing activities like providing presentation and technical know-how to the probable

end users

• Follow-up enquires & monitoring customer satisfaction throughout business cycle.

• Field work and should work on Targets.

• Develop a thorough understanding of customer needs.

• Monitor and report on sales performance and customer feedback.

• Review and respond to customer inquiries and complaints.

• Travel to international markets to attend tradeshows, conferences, and customer meetings.

• Manage sales and customer service activities.

• Develop and maintain a customer database.

Job Description: Sr. Business Development Executive

Experience: 4+ Years

Job Location: Ahmedabad (WFO Only)

Roles & Responsibilities:-

• To find, nurture, qualify and close opportunities to meet the revenue quota by the Business team. 
• Generate qualified opportunities through Bidding, phone calls, emails, internet research etc.
• Manage outbound calling by the team to US-based prospects. 
• Execute call and email campaigns to generate new sales prospects and manage the pipeline.
• Work with the executive team to design and improve outbound efforts Comprehensive utilization of use of sales tools such as LinkedIn, Freelancer, Guru, Elance and other tools to research opportunities.
• Business Development & Client Servicing for Website and Mobile Design and Development Services.
• Generate leads, follow-up & client servicing. 
• Initiate prospects' communication and make presentations. 
• Negotiate terms & understand client requirements. 
• Raise invoices & manage collections from clients.
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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Qualifications: 

• Bachelor's degree in Communications, Journalism, Engineering or a related field. 
• Proven experience as a Content Writer with at least 2 years of professional experience. 
• Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar. 
• Strong understanding of content marketing principles and strategies. 
• Familiarity with SEO best practices and keyword research tools. 
• Experience in crafting content for various digital platforms and channels, including websites, blogs, social media, and email campaigns. 
• Excellent research skills and the ability to translate complex technical concepts into clear, concise, and engaging content. 

Ability to work independently, manage multiple projects simultaneously, and meet deadlines. 

A portfolio showcasing a range of content writing samples across different formats and styles. 

Position: Business Development & Growth Manager

Location: Bengaluru (On-site / Hybrid with frequent travel)

Experience: 1- 3 years

For quicker shortlisting Fill out this form - https://forms.gle/qwDF1tdUyLbGkEQ46

About DMS Designs

DMS Designs is a Bengaluru-based full-service creative branding & marketing agency.

We specialize in fashion and lifestyle brands and are expanding into real-estate, apparel, FMCG, SaaS and more. With a stronghold in multiple cities across India and growing global clientele, we combine strategy, storytelling, and execution to deliver measurable growth.

We are looking for a dynamic BDM + Growth Generalist who can handle sales, client servicing, marketing support, and direct offline pitching.

Role Objective

To drive client acquisition and revenue growth by combining offline relationship-building (store visits, exhibitions, events) with structured business development (proposals, decks, follow-ups).

Key Responsibilities

• Generate & close leads in jewellery + other industries.
• Conduct offline pitches at stores, exhibitions and/or client offices.
• Build and maintain a structured sales pipeline in CRM.
• Create & deliver tailored proposals with founders.
• Assist in drafting case studies, pitch decks, and client-facing content.
• Support WhatsApp/Email/LinkedIn campaigns for lead follow-up.
• Contribute to DMS’s visibility by preparing business content for social platforms.
• Sit in on onboarding meetings and ensure smooth client handovers.
• Identify new verticals: apparel, FMCG, lifestyle, SaaS.
• Build structured prospect lists for both online & offline targeting.

Desired Skills & Qualities

• Offline sales experience: exhibitions, store visits, client pitches.
• Strong networking & relationship-building abilities.
• Confident communicator (English + Telugu/Tamil/Kannada/Hindi preferred).
• Consultative selling approach with a strong closing mindset.
• Comfortable with travel for client meetings/exhibitions.
• Startup mindset: proactive, hands-on, flexible.
• Familiarity with CRM, LinkedIn outreach tools is a plus.

Compensation

• Base Salary: ₹30K – ₹40K (depending on profile).
• Incentives: Commission on closed deals (5–10% depending on vertical).
• Travel Reimbursements: Covered for client visits, exhibitions, and offline pitches.
• Growth Path: Opportunity to grow into Sales Head / Growth Director as DMS expands.

Why Join DMS?

• Direct exposure to founders (Aishwarya & Pratik) and high-growth brands.
• Hands-on role with offline + online sales exposure.
• Diverse industries - jewellery, luxury, lifestyle, FMCG, SaaS.
• A role that’s dynamic : you’ll handle sales and growth.
• Growth-driven environment where your success directly fuels company expansion.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person