AI/ML Engineer in Bangalore

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards

Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

Job Description

Who are we looking for?

We are seeking a skilled Developer who is experienced in Python with E2E project implementation to join our team. 

What will you be doing?

• Design and develop backend services for the ERP system using Python and MongoDB
• Collaborate with the frontend development team to integrate the frontend and backend functionalities
• Develop and maintain APIs that are efficient, scalable, and secure
• Write efficient and reusable code that can be easily maintained and updated
• Optimize backend services to improve performance and scalability
• Troubleshoot and resolve backend issues and bugs

Desired qualifications include

• Bachelor’s degree in computer science or a related field
• Proven experience in Python Fast API with E2E project implementation 
• Proficiency with DevOps and Pipelines (Git actions, Google Cloud Platform)
• Knowledge of microservices architecture
• Experience in MongoDB development, including Aggregation 
• Proficiency in RESTful API development
• Experience with the Git version control system
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment

We welcome candidates

• Who is an Immediate Joiner
• Female candidates returning to work after a career break are strongly encouraged to apply 
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status

JOB SYNOPSIS

• Location: Bangalore
• Job Type: Full-time
• Role: Software Developer
• Industry Type: Software Product
• Functional Area: Software Development
• Employment Type: Full-Time, Permanent

Our Technology

• Front-end: JavaScript, Angular (or good understanding of React, Vue JS, Knockout JS or similar)

• Back-end: C#, ASP.NET, Web API, MVC, Entity Framework

• Database: SQL Server. Knowledge of non-SQL databases is a plus

• Cloud: Microsoft Azure, AWS

Responsibilities

• Design of the overall architecture of the web application

• Implementation of a robust set of services and APIs to power the web application

• Building reusable code and libraries for future use

• Optimization of the application for maximum speed and scalability

• Implementation of security and data protection

• Translation of UI/UX wireframesto visual elements

• Integration of the front-end and back-end aspects of the web application

Additiontionalresponsibilitiesfor Project Lead

• Active participation in design\build cycle of the software engineering life cycle (prototyping, architecture, detailed design, development, testing and deployment).

• Providing expertise in technical analysis and solving technical issues during project delivery.

• Code reviews, test case reviews and ensure code developed meets the requirements.

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience.

• Requirement gathering and understanding, analyze and convert functional requirements into concrete technical tasks and able to provide reasonable effort estimates

• Mentor and develop skills of junior software engineers in the team.

Tech Skills and Qualifications

• Contract Length : 1 year

• Expert knowledge of JavaScript and Node.js, good understanding of Angular and JavaScript testing frameworks (such as Jest,

Mocha etc.)

• Good understanding of Cloud Native architecture, containerisation, Docker, Microsoft Azure/AWS, CI/CD, and DevOps

culture.

• Knowledge of cloud-based SaaS applications/architecture.

• Practical experience in the use of leading engineering practices and principles.

• Practical experience of building robust solutions at large scale.

• Appreciation for functions of Product and Design, experience working in cross-functional teams.

• Understanding differences between multiple delivery platforms (such as mobile vs. desktop), and optimizing output to

match the specific platform.

We are seeking a passionate and skilled React Engineer with over 1 year of experience to join our team. The ideal candidate will have hands-on experience building dynamic and responsive web applications using React.js. This role requires a strong understanding of front-end development principles and the ability to deliver high-quality, scalable solutions in a collaborative environment.

Key Responsibilities:

• Develop, maintain, and optimize web applications using React.js.
• Create reusable and modular components to ensure consistency and efficiency in development.
• Collaborate with designers and backend developers to implement user-friendly features.
• Debug and troubleshoot application issues to enhance performance and user experience.
• Integrate APIs and manage state effectively using tools like Redux, Context API, or React Query.
• Ensure responsive design and cross-browser compatibility for seamless user experiences.
• Write clean, well-documented, and maintainable code.
• Stay up-to-date with the latest React and front-end development trends.

Core Proficiency:

• Strong understanding of JavaScript (ES6+).
• Proficiency in React.js and its core principles, including JSX, hooks, and lifecycle methods.
• Experience with state management libraries like Redux, Context API, or React Query.
• Proficiency in styling in the component.
• Familiarity with Tailwind CSS for efficient UI development and responsive design.
• Experience with CSS-in-JS libraries like Styled-Components or Emotion is a plus.
• Familiarity with Next.js for server-side rendering (SSR), static site generation (SSG), and routing capabilities.
• Hands-on experience integrating RESTful APIs or GraphQL into React applications.
• Proficient in Git for version control and collaborative development.
• Basic understanding of testing frameworks like Jest, React Testing Library, or Cypress.
• Understanding of code splitting, lazy loading, and performance optimization techniques.

About Estontec

Estontec Group Managing FOUR rapidly growing brands in India. All Brands are founded & executed with a vision to create a better tomorrow for everyone. Creating Jobs & means of livelihood for over 500 people globally. Management Team brings in over 100-man years of experience in Technology, Innovation, Marketing & Building Businesses.

Our Brands

Haloocom

Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread across all the major cities in India, constantly innovating & upgrading its applications based on the ANI (Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.

BrandonWheelz

India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.

Kottanz

Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade

ADZ

AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.

The role

We are seeking a dynamic and results-driven Sales Executive to join our team. The Sales Executive will play a pivotal role in driving our company's growth by identifying new business opportunities, building relationships with potential clients, and closing deals. The ideal candidate should possess excellent communication skills, a strong understanding of sales techniques, and a proven track record of achieving and exceeding sales targets.

Key responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 1 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficient in using CRM software and sales analytics tools.
• Familiarity with the local advertising market and a strong network of potential clients is highly desirable.

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

Platform they will work on: Building multiple tech offerings for the customers.

Job Description: Should be someone who has done iOS mobile development with React Native. Should have a startup mindset and be able to build for scale. The ideal candidate would be someone with Founding Engg etc. experience.

YoE: 4-6 years

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Resolve technical issues in a timely manner using available resources within the company

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.