AI/ML Engineer

Job Summary:

• We are looking for a highly motivated and skilled Software Engineer to join our team.
• This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
• The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
• Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
• Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
• Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
• Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
• Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
• Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

• Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications.
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
• Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
• Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
• Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

• Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
• Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

• This is a rotational shift position
• During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
• The position may require occasional weekend shifts depending on the project requirements.
• Additional benefit of night allowance.

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Take ownership of building and scaling intuitive, high-performance UIs that directly impact the lives of our users.
• Collaborate closely with product, design, and backend teams to shape and deliver features that drive meaningful change.
• Embrace a "startup mindset" by taking the initiative, wearing multiple hats, and solving challenges with creative, scalable solutions.
• Actively contribute to the product vision and roadmap, ensuring the front end evolves with the company’s growth.
• Build for the long haul by writing clean, maintainable, scalable code supporting future features and expansions.
• Mentor team members, fostering a culture of continuous learning and improvement, and helping grow a high-performing engineering team.
• Stay ahead of the curve by experimenting with new tools, frameworks, and best practices, ensuring the product remains cutting-edge.
• Take pride in not just coding but in truly building—crafting features and solutions that users love and stand the test of time.
• Be part of a team that values collaboration, ownership, and long-term impact over short-term wins.

While our current stack includes Angular and Python, we’re flexible and open to leveraging any tech stack that best suits our product’s needs.

Desired qualifications include:

• Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• 3–5 years of professional experience in full-stack development, with a strong portfolio of successful projects.
• Proficiency in JavaScript and frameworks like Angular 12+, React, or similar.
• Strong understanding of web technologies including TypeScript, Python along Fast API.
• Strong knowledge of MongoDB is appreciated.
• Experience with state management libraries (e.g., NgRx, Redux).
• Strong problem-solving skills and the ability to learn and adapt quickly.
• Excellent communication skills with the ability to collaborate effectively in a team environment.

We welcome candidates:

• Who can join immediately.
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Full Stack Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience: 3–5 years
• Industry Type: Software Product
• Functional Area: Software Development

Technical Leadership: Lead, mentor, and inspire a team of engineers to deliver high-

quality software solutions. Provide technical guidance and support to team members,ensuring adherence to coding standards and best practices.

• Full Stack Development: Hands-on coding in ReactJS, Golang, or Java to contribute

directly to project deliverables. Lead by example, demonstrating best practices in coding,

design, and testing.

• Micro services and Cloud-Native Architecture: Design, implement, and maintain

microservices architecture for scalable and resilient applications. Leverage cloud-native

technologies and principles to build robust and efficient systems.

• Squad Management: Independently manage engineering squads, ensuring effective

collaboration and delivery of project goals. Foster a positive and collaborative team

culture, encouraging innovation and continuous improvement.

• Cross-Functional Collaboration: Collaborate with product managers, UX/UI designers,

and other stakeholders to define project requirements and priorities. Ensure alignment

between technical solutions and business objectives.

• Technology Stack Expertise: Stay updated on industry trends and emerging

technologies. Evaluate and introduce new technologies/tools to enhance the

development process.

1. Full Stack developer (Java/JavaScript): (experience 3 to 6 years) 

• Experience in designing multithreaded/concurrent/distributed systems.
• Experience in Java/Kotlin or JavaScript is required (3+ years).
• Experience in working on scalable non-blocking server side frameworks like Spring stack(2+ years)
• Experience with both SQL and NoSQL databases, Message brokers. ex: Postgres/MySQL, MongoDB/DynamoDB/Redis/Neo4j, Kafka (2 +years)
• Experience in Front end language and frameworks. JavaScript, must be an expert in one of the front end frameworks (ex: React) (2+)
• Understand cloud technologies and should have deployed applications or products in popular cloud platforms like AWS, GCP, MS Azure, etc (2+ years).

Optional:

• Experience with BigData is a big plus
• Knowledge of functional programming principles is a plus.

• Experience in HTML5 and CSS3