AI ML Engineer

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Job Description: Salesforce Intern

Company: SmartBridge Educational Services Pvt. Ltd.

Job Type: Internship

Location: Hyderabad / Noida.

Duration: 3–6 Months

Role Overview

We are seeking enthusiastic and motivated Salesforce Interns who are passionate about building a career in the Salesforce ecosystem. This internship program is designed to provide structured learning, hands-on development experience, and real-time project exposure under expert mentorship, preparing candidates for entry-level Salesforce Developer roles.

Key Responsibilities

1. Participate in structured training sessions on Salesforce fundamentals, including Apex, Lightning Web Components (LWC), and SOQL.

2. Complete assigned learning modules, exercises, and Trailhead tasks to build core platform knowledge.

3. Assist in developing and customizing Salesforce applications using Apex, Triggers, LWC, and automation tools.

4. Support real-time project implementations and contribute to business use cases under guidance.

5. Work on mini-projects and capstone projects, translating basic business requirements into technical solutions.

6. Debug, test, and troubleshoot application issues to ensure functional and optimized solutions.

7. Collaborate with trainers, mentors, and peers; actively participate in code reviews and knowledge-sharing sessions.

8. Complete regular assessments and coding challenges, demonstrating continuous progress through deliverables.

9. Possess a basic understanding of programming (Java/OOP), web technologies (HTML, CSS, JavaScript), and databases (SQL).

10. Demonstrate strong learning ability, communication skills, problem-solving mindset, and the ability to work effectively in a team environment.

What You Will Gain

• Hands-on experience with Salesforce development tools and technologies

• Exposure to real-world project scenarios and use cases

• Mentorship from experienced industry professionals

• Preparation for Salesforce Developer roles and certifications

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

We are seeking a highly skilled and motivated Full Stack Developer with strong proficiency in React.js for front-end development and Java (Spring Boot) for back-end services. The ideal candidate will be responsible for designing, developing, and maintaining scalable web applications, ensuring responsiveness and performance across the stack.

Key Responsibilities:

• Develop and maintain front-end web applications using React.js, Redux, Elastic Serach, TypeScript, HTML5, and CSS3.
• Design and implement RESTful APIs and microservices using Java, Spring Boot, and related frameworks.
• Collaborate with UI/UX designers, product managers, and QA to translate business requirements into technical solutions.
• Optimize applications for maximum speed and scalability.
• Integrate with third-party APIs, services, and databases.
• Write clean, maintainable, and testable code following best practices.
• Conduct code reviews, unit testing, and participate in system design.
• Troubleshoot and debug production issues as needed.
• Participate in Agile/Scrum development lifecycle including sprint planning, stand-ups, and retrospectives.

Basic Qualification: 

• Programming experience with at least one modern language such as Java, Node.js  
• Experience with NoSQL databases like MongoDB 
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. 
• Bachelor Degree in Computer Science or related field. 
• Computer Science fundamentals in object-oriented design, data structures, 
• algorithm design, problem solving, and complexity analysis. 

Preferred Qualification: 

• Experience building complex applications on distributed systems that have been successfully deployed for a large customer base. 
• Experience with Agile Scrum, having served as a Scrum Master and delivered results. 
• Application of advanced coding techniques, such as dependency injection. 
• Proven experience with: writing design documents, leading code reviews, 
• applying SCM, managing builds and managing releases. 
• Knowledge of important design patterns 
• Applying unit testing / TDD to reduce testing cycles and production support 
• load. 

Responsibilities

•Responsible for print communication and advertising for Hidesign and Hidesign group of companies–The Promenade, Le Dupleix, Casablanca.

•Concept and design of advertisements, in-store promotions and offers

•Menu designs, posters, tent cards, stationery design, VM props (involving print media), catalogues, booklets, brochures etc.

•E-mailers and web pages for online offers

• Responsible for video editing

• Implementation and design of in-store posters and signage’s

Requirements

· Adobe Illustrator, Photoshop, InDesign, Flash, Corel draw, HTML, UI/UX, Word, Excel, Power point

· Technical knowledge of printing, print-finishes and color management

· Areas managed: print ads / publication / collaterals / illustrations / web design (any online + basic film editing experience is a plus)

· Attitude: Assertive, efficient, great executional skill, ability to think,

follows timelines and result-oriented with a sense of styling.

Role Introduction

• This role involves guiding the DevOps team towards successful delivery of Governance and

toolchain initiatives by removing manual tasks.

• Operate toolchain applications to empower engineering teams by providing, reliable, governed

self-service tools and supporting their adoption

• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus

on DevOps practices

• Drive good governance for cloud service consumption

• Involves working in a collaborative environment and focus on leading team and providing

technical leadership to team members.

• Involves setting up process and improvements for teams on supporting various DevOps tooling

and governing the tooling.

• Co-ordinating with multiple teams within organization

• Lead on handovers from architecture teams to support major project rollouts which require the

Toolchain governance DevOps team to operationally support tooling

What you will do

• Identify and implement best practices, process improvement and automation initiatives for

improvement towards quicker delivery by removing manual tasks

• Ensure best practices and process are documented for reusability and keeping up-to date on

good practices and standards.

• Re-usable automation and compliance service, tools and processes

• Support and management of toolchain, toolchain changes and selection

• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.

Toolchain governance will involve operating and responding to alerts, enforcing good tooling

governance by driving automation, remediating technical debt and ensuring the latest tools

are utilised and on the latest versions

• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along

with ancillary actions such as providing access to logs, tools, environments.

• Involve in initial / detailed estimates during roadmap planning or feature

estimation/planning of any automation identified for a given toolset.

• Develop, refine, and tune integrations between various tools

• Discuss with Product Owner/team on any challenges from implementation, deployment

perspective and assist in arriving probable solution and escalate any risks to get them

resolved w.r.t DevOps toolchain.

• In consultation with Head of DevOps and other stake holders, prioritization of items, item-

task breakdown; accountable for squad deliverables for sprint

• Involve in reviewing current components and plan for upgrade and ensure its communicated

to wider audience within Organization

• Involve in reviewing access / role and enhance and automate provisioning.

• Identify and encourage areas for growth and improvement within the team e.g conducts

regular 1-2-1’s with squad members to provide support, mentoring and goal setting

• Involve in performance management ,rewards and recognition of team members, Involve in

hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding

of new joiners/freshers to team to be productive.

• Review ticket metrics to measure the health of the project including SLAs and plan for

improvement.

• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.

This may include planning standby schedule for squad, carrying out retrospective for every

callout and reviewing SLIs/SLOs.

• Owns the tech/repair debt, risk and compliance for the tooling with respect to

infrastructure, pipelines, access etc

• Track optimum utilization of resources and monitor/track the delivery schedule

• Review solutions designs with the Architects / Principal DevOps Engineers as required

• Provide monthly reporting which align to DevOps Tooling KPIs

What you will have

• Candidate should have 8+ years of experience and Hands-on DevOps experience and

experience in team management.

• Strong communication and interpersonal skills, Team player

• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,

ServiceNow etc.

• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,

API Gateway, Cloud Watch, Cloud Formation etc.

• Experience in operating and governing DevOps Toolchain

• Experience in operational monitoring, alerting and identifying and delivering on both repair

and technical debt

• Experience and background in ITIL/ITSM processes. The candidate will ensure development

of the appropriate (ITSM) model and processes, based on the ITIL Service Management

framework. This includes the strategic, design, transition, and operation services and

continuous service improvement

• Provide ITSM leadership experience and coaching processes

• Experience on various tools like Jenkins, Harness, Fossa,

• Experience of hosting and managing applications on AWS/AZURE•

• Experience in CI/CD pipeline (Jenkins build pipelines)

• Experience in containerization (Docker/Kubernetes)

• Experience in any programming language (Node.js or Python is preferred)

• Experience in Architecting and supporting cloud based products will be a plus

• Experience in PowerShell & Bash will be a plus

• Able to self manage multiple concurrent small projects, including managing priorities

between projects

• Able to quickly learn new tools

• Should be able to mentor/drive junior team members to achieve desired outcome of

roadmap-

• Ability to analyse information to identify problems and issues, and make effective decisions

within short span

• Excellent problem solving and critical thinking

• Experience in integrating various components including unit testing / CI/CD configuration.

• Experience to review current toolset and plan for upgrade.

• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external

teams.

• Highly motivated, able to work proficiently both independently and in a team environment

Good knowledge and experience with security constructs –

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key

Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)

Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners

Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.

Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus

Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

• Strong analytical skills Ability to turn business requirements into technical concepts and code.
• Minimum 6 years experience in ABAP (at least 3 projects with minimum 1 project as the sole lead developer)
• Minimum 6 to 9 years of experience in software development
• Should have strong ABAP knowledge with additional expertise on Interface, enhancement, OOPS, SAP Netweaver Gateway
• Minimum 3 years of experience in OOABAP is a must.
• Functional knowledge in SAP PM, SAP PLM, SAP MM, and SAP ISU will be a plus
• Excellent problem solving and communication skills
• Experience with SAP Mobile Platform is a plus.