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1-5 employeesN/A



About Tigo Recycling


Jobs at Tigo Recycling

"Operations Manager"

Founded 2015
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1 - 3 years
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2 - 4 lacs/annum

"Join the fastest growing recycling tech startup in Pune. Be part of a team that is changing the way dry waste is managed in India. The Operations Manager and Business Development team is responsible for demand creation, order fulfillment, logistics and customer experience. The position is a middle-management role within the operations team. The role would require the candidate to take care of following broad requirements:\nResponsibilities \nOperations & Customer service: \n•\tThe candidate will be required to optimize operations and effectively launch and implement various operations strategies for the company. \n•\tOpen operations for the day, managing smooth functioning of operations through the day and closure of operations\n•\tEnsure every customer receives their pickup on time. Monitor real time service levels and schedule adherence & and address escalated customer concerns as necessary.\n•\tEnsuring that the individual units focus on Safety, Quality, Customers Service, and Profitability.\n\nPeople management: \n•\tThe operations manager is expected to directly / indirectly manage a team of 5-10 outsourced manpower within 3 months of joining the company\n•\tProvide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.\nRequirements\n1-3 years (preferably in operations or supply chain management roles).\n•\tPrior experience in operations implementation (preferably in logistics / Supply chain management).\n•\tPrior leadership experience (specially experience in managing workers such as delivery executives is a big plus)\n•\tStrong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.\n•\tKnowledge of supervisory techniques to manage, motivate and train employees.\n\nOther requirements:\n•\tShould have a 2-Wheeler\n•\tShould be available to work on weekends with flexi-timings and off on an desirable weekday. \n•\tShould know local geographical area and okay to travel within the City\n•\tMale candidates are preferred\n•\tMS Office proficiency : Very Good\n•\tClear communication in both English, Hindi & Marathi\n•\tPerson should be comfortable to work on ground to fix offline BD & operations needs."

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