Ria Insurance Careers

RIA is an InsurTech company using technology & data to actively partner with our customers to improve their health and health outcomes. Spark is RIA’s wellness program which aims to achieve these objectives by building a health driven ecosystem using technology and the right set of partners.

 

Partnerships at Spark are divided into 2 parts:

Strategic Partnerships → These help us provide health and wellness services to our users

Affiliate/Reward Partnerships → These allow us to incentivise our users for taking care of their health

 

We are looking for someone who can take and end ownership of building partnerships for the entire Spark ecosystem, across both categories of partners.

 

*Responsibilities*

*Develop ecosystem partnership program for Spark

*Identify the nature of the partnerships to be driven for each of the Spark programs; this will be on the back of understanding Spark program

*Develop the partnership models for these programs by understanding:

*What is the nature of the engagement

*What is the expected customer journey

*What is the expectation on data management

*What should be the commercial arrangement

*Shortlist and evaluate key partners to work with.

*Launch partnership with the ecosystem partners

*Drive the negotiation with the partner across

*Commercial arrangement between Spark and the partner

*Terms of redemption of rewards (for reward partners) through a partnership that benefits our end users

*Rights (general or exclusivity in case of special program design)

*Use of data by Spark and the Partner

*Work with the Spark Product manager for integrating the partner in the Spark program

*Manage the partner go-live activities

*Have the documentation ready for the integration of services from a partner.

*Be the point of contact between the partner and Spark teams on continuous issue handling

Growing the partnership

*Set up a review mechanism to manage the partnership performance

*Ongoing performance monitoring for each partner based on predefined KPIs

*Track the business metrics and do cost analysis for all the partnerships individually.

*Drive utilisation of the partnership offer; while working with the internal Spark, Company marketing/CX teams, and Partner teams

*Engage with the customers (if needed) to understand the performance of the partnership, while keeping in mind the overall Spark objectives

*What is working/ what is not

*What will help drive utilisation

*What do the customers value vs not

*Resolve any customer concerns regarding specific partner benefits

*Work with the internal Customer Service Support teams

*Act as interface between the internal customer support teams and partner support teams

*Manage key customer metrics

*Maintain overall relationship with partners across different levels of the Partner organisation

*Continuous improvement of the Spark program

*Support the Spark design team in building the program by providing inputs from a partner perspective

*Suggest new features/ enhancement that can be done on the Program

*Evaluate new partnership opportunities as per program requirements

*Develop a process to re-evaluate the partnership model specifics or the full partner inclusion

 

Required Skills/Experience:

5 years track record of successfully managing key/strategic relationships

Ability to engage with business owners and decision-makers, experience with 'C' level engagement

Excellent communication and relationship-building skills, with the ability to communicate effectively at all levels.

A team player who can gain the support, confidence and commitment of internal and external stakeholders

Having a strong product/solution orientation and ability to work with internal product and engineering teams.

Bias towards action

Attention to detail and the ability to manage multiple competing priorities simultaneously with minimal supervision

WHAT YOU WILL DO

The key objective of the Finance Manager is to:

• Ensure effective financial management of the business: responsible for performing all financial tasks and oversight necessary to achieve the Company’s mission and help execute growth plans
• Responsible for managing the day to day financial reporting and controlling requirements of the departments, as well as prepare, review and analyse management accounts
• Develop, update, maintain and monitor the effective implementation of policies and procedures, financial position forecasts, Corporate, Management, and Internal reporting.
• Liaise with company auditors, regulators and ensure quality over financial transactions and reporting
• Coordinate the preparation of regulatory reporting; manage and comply with local, state, and national government reporting requirements and tax filings
• Ensure compliance on account of day to day business activity that pertains to Withholding Tax / GST / Exchange Control / State Laws in India
• Prepare monthly, annual and all required accounting and fiscal reporting activities as well as managing the audit for the Company including profit and loss reports, and monitoring of regional and cash flow budgets
• Manage regular interactions with multiple stakeholders internally including working with senior management.
• Communicating with external stakeholders such as Banks, Auditors and professional advisors, Tax & regulatory authorities
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Coordinate payroll (in collaboration with HR) and all related activities 

REQUIREMENTS

• 5+ years of overall combined finance and accounting experience; must be a qualified CA, knowledge about CS area of work will be a plus point.  
• Strong background and experience in consolidation and preparation of books of accounts, FP&A, and Tax 
• Ability to manage and complete multiple projects simultaneously with a sense of urgency
• Strong understanding of financial statements and financial modelling
• Self-starter - You will take initiative, be proactive, set and drive toward goals
• Prior experience working with a start-up strongly preferred

 

 

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

You will, as part of the role, work on designing business processes related to partner-led customer sales and service. We are looking for process ninjas who can come and set this up for RIA distribution. 

• Ideation, design, and creation of processes and detailing the steps to be followed (BPMN preferred) for business launch for Digital Insurance Broker sales, Internal sales operations, customer sales & service, and customer operations. As a part of this, you will also be developing the RACI framework for each of the steps/ process
• Program managing and overseeing the implementation of business processes 
• Driving process efficiency by evaluating processes on an ongoing basis, and  implementing changes, and adjustments to workflows for the distribution team
• Coordinating business process implementation and improvement with internal stakeholders
• Performing ongoing analyses and benchmarking on business processes including but not limited to productivity, partner and customer sales funnels, portfolio analysis (product mix, issuance, cancellation, grievances etc.), quality, costs, and time management.
• Developing manuals/ instructions/ training material for the teams to understand the processes outlined. 
• Setting up tools to be used for management of processes and defining process metrics to understand adherence to the set process
• Presenting progress reports and integrating feedback
• Program management on the progress of tasks

REQUIREMENTS

• Bachelor's degree in business management, project management, or in a related field.
• A Master's degree in business administration will be advantageous.

• 2-5 years experience in business process management with atleast 2 years in Health Insurance/ InsureTech

• Proficiency in business management software
• Exceptional leadership, collaboration, and communication skills.
• Advanced analytical and problem-solving skills.
• Ability to execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must
• Ability to blend strong working knowledge of the health insurance domain with practical business acumen, operational excellence, and process development with hands-on technical expertise
• Better to have:
• Working-level understanding of developing BPMN-type processes
• Understanding of SQL and XML 
• The wireframing and creating prototypes will be a plus

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

You can reach us at www.ria.insure

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact!

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

RIA’s vision is to build the gold standard for healthcare technology systems and healthcare data platform in India. The core technology we are building is a data platform on the cloud bringing together vast volumes and types of health data. A data analytics layer will sit on top and allow us to create AI and ML models in the near future. Additionally, we are working on an API ecosystem where we integrate with a number of partners for insurance distribution and business partnerships. And to tie it all together a cutting-edge user experience to deliver better healthcare and insurance experience to customers.  

If you’re looking to not just test applications in a mundane/mechanical way this is the right place for you. Over the next few years, you will get to build automation tools & frameworks in order to productize testing itself at RIA. You will get to understand RIA’s applications inside out like no one does as you create, execute and automate testing at RIA. This is a great opportunity to be part of something new and cutting edge.

REQUIREMENTS

 Must Have:

   

• 3-4 years of experience as QA Engineer with demonstrable experience in Manual testing
• Experience in Testing web apps and APIs is a must
• Mobile app testing is a plus
• Should be able to define user scenarios using black-box testing and also, identify possible failure modes using white-box testing.
• Automated testing using Selenium and Java - preferred, but can consider others with automation experience too
• Automated testing of APIs and mobile apps is a plus

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

RIA’s vision is to build the gold standard for healthcare technology systems and healthcare data platform in India. The core technology we are building is a data platform on the cloud bringing together vast volumes and types of health data. A data analytics layer will sit on top and allow us to create AI and ML models in the near future. Additionally, we are working on an API ecosystem where we integrate with a number of partners for insurance distribution and business partnerships. And to tie it all together a cutting-edge user experience to deliver better healthcare and insurance experience to customers.  

If you’re looking to design and architect a cutting edge, serverless, cloud based infrastructure solution on AWS this is the right place for you. Over the next few years you will get to work with building CI/CD deployment pipelines for microservices, architecting data lakes/warehouses, securing sensitive user data on the cloud, and setting up RIA to scale to millions of users seamlessly. This is a great opportunity to be part of something new and cutting edge.

REQUIREMENTS

        Must Have

• 4-5 years of experience working as a DevOps Engineer
• Should demonstrate experience in automating CI/CD pipelines using Jenkins or Gitlab CI.
• Should demonstrate experience in managing deployments of microservices with expertise in container(Docker) based workloads.
• Should have experience in managing and optimizing cloud infrastructure management with a preference for AWS.
• Additional experience of Terraform or CloudFormation would be a plus.
• Additional experience on deploying workloads on AWS Fargate, Kubernetes (AWS EKS) would be a plus

What we do:

RIA is a funded InsurTech startup looking to revolutionize the way people think of health insurance. Our technology and data is transforming the insurance experience and enabling us to be a partner in a customer’s health journey.

Why join us:

• Fast-growing environment with clear responsibility & opportunity to ‘build & grow’
• Opportunity to be part of a team bringing change to the Insurance industry with cutting-edge technology & data
• Partner with a stellar leadership team:
  • educational backgrounds from IIT Kanpur, Kellogg, MIT, Univ. of Michigan, etc.
  • extensive insurance experience across firms including Swiss RE, Tata AIG, Bajaj Allianz
  • worked with some of the biggest names in their industries such as McKinsey & Co, Deloitte, Goldman Sachs
  • launched & grown multiple start-ups between us

What you will do:
RIA’s vision is to build the gold standard for healthcare technology systems and healthcare data platform in India. The core technology we are building is a data platform on the cloud bringing together vast volumes and types of health data. A data analytics layer will sit on top and allow us to create AI and ML models in the near future. Additionally, we are working on an API ecosystem where we integrate with number of partners for insurance distribution and business partnerships. And to tie it all together a cutting-edge user experience to deliver better healthcare and insurance experience to customers.

If you’re looking to work with data platforms, API architectures, AI & ML models, or UX this place is right for you. Over the next few years you will have opportunities to build state of the art technology that is helping people stay healthy. We are looking for the best developers out there to help us architect, build and launch RIA’s platform. This is a great opportunity to be part of something new and cutting edge.

Requirements:

• 4+ years of experience in building products and shipping to production
• Should have developed REST-based services running
• Demonstrate proficiency of NoSql databases such as MongoDB
• Know the basics of HTML5/CSS3/JavaScript
• Knowledge of using AWS services such as ELB, SNS, etc.
• Knowledge of using AWS to deploy systems on the cloud
• Abiliity to estimate time and complexity of development activities assigned 
• Strong analytical skills and problem-solving ability
• A deep hunger to create scalable technology products
• Strong written and verbal communication skills

 

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

• You will define and finalize the customer’s insurance sales journeys for the digital affinity channel by working closely with the affinity partner and RIA’s Digital Affinity Partnership Manager. 
• You will collaborate with various RIA teams (UI/UX, Engineering, Process Design)  to launch each journey by
• Creating wireframes
• Designing pages
• Creating the PRD, epics, stories
• Prioritizing features
• Supporting the dev team
• Activating reporting
• Defining test plans
• Managing the UAT and rollout
• You will manage the product relationship with the partners during the launch phase by
• Sharing APIs/SDKs with partners, helping address questions
• Coordinating change requests to the UI/UX  or customer journeys
• Solve for any tech issues which comes up during launch
• In the growth phase, you will be responsible for metrics of customer conversion and NPS, and will constantly work on optimizing them by
• Designing and conducting experiments and A/B tests
• Making changes to the customer journey, UI/UX
• Recording and measuring everything using a variety of analytics tools
• Brainstorming with the partnership manager
• You will keep a pulse on RIA’s partners, end-customers, and liaison with the Digital Affinity Platform PM for platform productization requirements
• Evangelize the product - represent the product in online communities, conferences, interact with experts

REQUIREMENTS

Must Have

• Extensive experience with digital journeys for Customer UI/UX, Digital Partner UI/UX 
• Past experience in working with engineering to deliver on customer journeys, extensive experience in building APIs and doing API documentation
• Past experience with customer data models, optimizing sales conversion journeys, metrics reporting
• Past experience in building playbooks and rolling them out to users

Good to Have

• Strong process orientation with experience in process automation
• Past experience with an InsurTech or FinTech is a plus
• Past experience in building embedded finance or embedded insurance products is a plus

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

• Maintain productivity goals, quality standards and ageing timeframes for the sales process
• Organising and completing tasks per assigned priorities.
• Conducting product & process knowledge trainings for the team and creating documents thereof
• Managing task & resource allocation within the team
• Documenting and maintaining a solid working knowledge of the healthcare & insurance industry and of all products, services and processes performed by the team. Documents include but not limited to FAQs, competition mapping, process notes
• Maybe be required to speak with the customers for feedback and/ or resolve queries
• Involvement with the internal tech team for accurate representation of the insurance product on the website
• Market analysis of competition
• Compiling, analysing and various operations & sales reports/ MIS

REQUIREMENTS

• Prior experience of at least 2 years in health insurance sector in issuance and post sales process
• Excellent knowledge of MS office (Word/ PPT/ Excel)
• Excellent communication (verbal and written) and customer service skills.
• Demonstrate strong reading comprehension and writing skills.
• Experience of supporting a sales team would be a an advantage

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & the University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

The key role of the Business Process Design - Associate is to become a core implementation team member for RIA Symphony - our low-code insurance automation platform. 

In this role, you would:

• Work in a consultative setting with business users to help them define user requirements, the scope of processes, optimizations, etc. to drive better business outcomes
• Be responsible for taking the business user requirements and turning them into highly efficient and scalable BPMN processes - you’re responsible for Designing, Modeling, Deployment, and Testing the processes on the RIA Symphony Platform
• Create effective documentation for processes you build
• Work with business users on an ongoing basis to review the performance of processes, deep-dive into analytics, suggest optimizations and make the appropriate changes to processes
• Work closely with engineering, design, and business leadership to define the product vision and strategy for developing the RIA Symphony platform into a world-class technology platform
• Contribute to the building of Playbooks and SOPs 

 REQUIREMENT  

• Looking for a Process Ninja
• 4+ years of experience in BPMN development across any workflow automation platform, process engine, or rules engine such as Appian, Alfresco, Camunda, Drools, FICO Blaze, Magnum, MIRA-PoS, ALLFINANZ, In rule, JBPM, Pega, Pipefy; 
• Experience with BPMN 2.0, DMN is a plus
• Working knowledge of basic programming constructs, JSON structure, APIs
• Direct experience or past education as a developer is a huge plus
• Experience in insurance is a plus, but not mandatory
• Experience collecting both internal and external customer feedback and requests, empathizing with their challenges and opportunities, and prioritizing roadmaps to optimize results
• Strong verbal and written business communication skills 
• Any past experience in building automation platforms or business rules engines is a plus
• Understanding of the power of low-code, no-code platforms

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform.

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact!

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

RIA is hiring sharp, energetic, self-motivated people who are passionate about startups. We are looking for a graphic designer who can

• Understand design briefs and determine requirements
• Apply graphic design principles (i.e., layout, imagery, typography, etc.) to communicate themes and messages in non-interactive communication materials
• Maintain company’s identity, design standards, and policies
• Work on, and lead, design work across
• Web UI (mobile and desktop) for many of our insurance partner launches
• Banners and other digital display marketing content
• Email campaigns
• Social media 
• Presentation templates, external reports

• Proven visual design experience of 3-4 years
• Hands-on experience in graphics across digital formats (mobile and desktop web UI, banners, social media, e-mailers, whatsapp messages etc.)
• Design mastery with non linear thinking: to view the consumer as a person and ideate solutions with the consumer in mind.
• Ability to lead multiple initiatives from concept to final execution, and manages complexity with agility and excellence and attention to detail.
• Proficient in Adobe CS, Figma or other similar applications
• Degree in Design, Visual communication, HCI, HCD, or a related field is a plus
• Strong portfolio of graphic designs and illustrations