You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
Role and Responsibilities: 1) Focus on converting prospective leads into clients 2) Establish first connect with the client. Convince them to come for a trial/demo of our spaces 3) Maintain follow-ups over calls to keep building the sales pipeline 4) Keep the team informed about the pulse of the community on the ground 5) Manage the customer base over time and ensure it is retained 6) Build community engagement on the myHQ app Traveling: 1) Frequent in-city travel to our HQs (depending on client visits / demos) 2) All traveling expenses will be paid by the company at standard industry norms.