Niramayasoul
https://niramayasoul.comAbout
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About the Role
We are seeking an enthusiastic and motivated Female Tele Sales Executive to join our e-pharmacy team. The role involves engaging with customers over phone calls, promoting healthcare and pharmacy services, assisting with medicine orders, and ensuring excellent customer satisfaction.
Key Responsibilities
- Make outbound calls to prospective and existing customers to promote pharmacy products, health packages, and e-pharmacy services.
- Handle inbound customer queries related to medicine orders, availability, discounts, and delivery timelines.
- Maintain daily/weekly call logs, sales targets, and conversion records.
- Upsell/cross-sell relevant medicines, wellness products, and diagnostic services.
- Provide accurate information regarding prescriptions, offers, and order status.
- Build and maintain a positive relationship with customers to ensure repeat business.
- Coordinate with the operations and delivery team to resolve customer issues.
- Achieve monthly sales and telecalling targets set by management.
Key Skills & Competencies
- Excellent communication and persuasion skills (Hindi, English, Bengali preferred for Kolkata region).
- Confidence in handling outbound telesales calls.
- Ability to explain healthcare services/products clearly.
- Good computer knowledge (MS Office, CRM tools, order management software).
- Strong customer handling and relationship management skills.
Eligibility Criteria
- Education: Minimum 12th Pass / Graduate (any stream). Pharma background is an added advantage.
- Experience: 0–3 years in telesales / telemarketing / pharmacy sales / BPO voice process. Freshers with good communication skills are welcome.
- Gender Preference: Female candidates.
- Age: 20–35 years preferred.
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