BAY AREA TECHNOLOGY SOLUTIONS
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An ACADEMIC COUNSELOR typically combines elements of academic advising and sales, working to promote educational programs, guide prospective students, and help them navigate the application process while also meeting sales targets. This role is especially common in educational institutions, tutoring centers, online learning platforms, and educational consultancies.
Here’s a general job description:
Job Overview:
As an Academic Counselor (Sales), you will serve as the primary point of contact for prospective students interested in enrolling in educational programs or services. You will provide personalized academic counseling, discuss course offerings, and guide students through the enrollment process, all while meeting specific sales and enrollment goals. Your role will involve developing relationships with prospective students, understanding their academic needs, and positioning educational programs as solutions to their goals.
Key Responsibilities:
• Student Counseling & Guidance:
o Provide prospective students with detailed information about available academic programs, courses, and services.
o Assess the needs, goals, and academic backgrounds of prospective students to recommend the most suitable programs.
o Offer advice on program selection, enrollment procedures, and financial aid options.
o Address student concerns and questions regarding academic pathways, course content, and career outcomes.
• Sales & Enrollment:
o Meet or exceed monthly and quarterly enrollment and targets.
o Conduct sales presentations (via phone, video calls, or in-person) to convert leads into enrolled students.
o Follow up with leads and maintain relationships with prospective students until they enroll.
• Customer Relationship Management:
o Build and maintain strong relationships with prospective students, providing them with a positive experience throughout the enrollment process.
o Collect feedback and resolve issues to enhance student satisfaction.
Working Days: Monday to Saturday
Shift Timings: 9.30 am to 5.30 pm
Every third Saturday and every Sunday will be holiday
targets, implement sales strategies, monitor performance, and handle customer complaints.
Job Description :
We are looking to for an experienced telesales manager to head up our growing telesales team. As a telesales manager, you will be responsible for setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.
To ensure success as a telesales manager, you should have experience with telesales, advanced managerial skills, and the ability to multitask. A top-notch telesales manager provides strong guidance and assistance to the telesales team, ultimately boosting company sales.
Telesales Manager Responsibilities:
- Meeting with sales managers to discuss telesales strategies.
- Training junior telesales staff.
- Writing sales scripts and customer answer sheets.
- Implementing sales strategies.
- Managing the telesales team and assisting junior staff.
- Monitoring the performance of the sales team.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports.
Telesales Manager Requirements:
- Bachelor’s degree in marketing, human services or similar field.
- Previous experience working as a telesales manager.
- Experience in telesales preferred.
- Strong managerial and sales skills.
- Ability to multitask.
- Good verbal and written communication skills.
- Ability to work well under pressure.
- Ability to write and present reports.
- Strong organizational skills.
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