[24]7 Innovation Labs Careers
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
For more information, visit: http://www.247.ai" target="_blank" rel="noopener">www.247.ai
[24]7.ai is based in San Jose, California. [24]7.ai is a registered trademark of 24/7 Customer, Inc.
Jobs at [24]7 Innovation Labs
About [24]7.ai
[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai.
The Marketing Web Developer is part of [24]7.ai’s Marketing team. You will need to work collaboratively with local team members and others located in Bangalore and Toronto. This resource will be fully responsible for developing and maintaining the 247.ai website so they should be skilled in Drupal 9, HTML5, CSS, JS, Bootstrap, SASS, and possess hands-on experience with Drupal front-end theming, Integration, page development.
Areas of Responsibility
- Technical consultation and development of new pages / templates / modules in Acquia Drupal.
- Add/modify content, scripts, code, UI, modules, media etc. as per [24]7.ai Marketing and Acquia Web guidelines.
- Maintaining database, file system, dev, staging and production environments on Acquia Cloud as per [24]7.ai Marketing & Acquia guidelines.
- Check and apply Drupal security updates/patches as and when available on Drupal.org.
- Support [24]7.ai Web projects and go live/cutover activities.
- Liaise with [24]7.ai Marketing and our Acquia TAM to consult/fix issues that impact the website, and to ensure performance and availability.
- Skilled with SQL database management – from SQL to table manipulation.
- Manages all technical aspects of the CMS and Acquia development environments.
- Performance tuning, broken link fixes and implement SEO technical audits as provided by our SEO vendor.
- Uptime monitoring.
- Project ticketing (for internal tracking).
- 24x7 Emergency support.
Key Competencies
- Full-stack Drupal developer with expertise on Drupal 8 and 9 is required
- 3+ years of experience planning and implementing web projects
- Bachelor and Master Engineering degrees
- Languages: PHP, C, C#, Java, HTML5, CSS, SaaS, JavaScript
- Databases: MYSQL, Oracle
- Operating System: Linux/Abuntu, Windows
- Libraries: JQuery, Angular JS, Bootstrap
- Server side technologies: J2EE, ASP.net, JSP, Apache Solr, Apache
- Source control: SVN, Git, Github
- Must have excellent attention to detail and create clean, organized code as well as document modifications.
- Excellent problem solving and debugging skills.
- Knowledge of web performance optimization techniques.
- Knowledge of web vulnerability prevention methods.
- Experience working with cross-functional teams and receiving feedback from all levels. Work hours are shifted to overlap 2-3 hours with US Pacific Time zone as needed.
- Excellent written and verbal communication skills required.
- Ability to work within a rapidly changing environment, multi-task and prioritize.
- Must be innovative, self-driven, motivated, organized and detail-oriented
- Exhibit a high level of individual initiative.
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