11+ ICMP Jobs in Bangalore (Bengaluru) | ICMP Job openings in Bangalore (Bengaluru)

Requirements

• 6-10 years of experience in technical customer support or network operations
• IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
• Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
• BNG protocols: PPPoE, DHCP, IPoE, L2TP
• Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
• Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
• Very Strong automation skills and experience with scripting languages like Python/Robot Framework
• Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
• Any Open Source tools usage & certifications is an added advantage
• Knowledge of Linux, ONL infra and containers is an advantage

Responsibilities

• Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
• Understand customer usecases and help with qualification of RtBrick products & features
• Triage and resolve any issues customers face with products
• Work with engineering to resolve new defects
• Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
• Understand in-house regression coverage and identify gaps in test case as per customer deployments
• Write and automate test cases related to customer usage and defect scenarios

Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.

• Troubleshooting tech issues by asking customers targeted questions.
• Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to developers.
• Ability to relay important application feedback to developers

• You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
• You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
• You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
• You will be rewarded with a competitive offer.

• 1-3+ years experience as tech support engineer
• Problem solving attitude

• Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
• Mid term appraisal
• Health benefits
• Bring your dog to work 🐶
• Sponsored meet ups at resorts across India!

We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.

This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.

It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.

As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.

You will also be responsible for writing knowledge base articles for a technical audience.

What you will do:

• Documenting product architecture, APIs, technical specifications
• Developing and writing high-quality technical documents meeting industry standards
• Communicating with product developers and understanding the product and its interactions
• Maintaining documentation as the product changes occur
• Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
• Gathering and addressing feedback from multiple sources
• Working independently and rapidly to meet tight deadlines

What you need to have:

• BA in technical/ professional communication, English, computer science/ engineering, or other related field
• Authoring concepts, designs, technical specifications
• Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
• Proven ability to quickly learn and understand complex topics
• Managing multiple versions of topics
• Using UNIX/ Linux command-line interfaces
• Additionally, should be able to: Write release notes and Write end user documentation, help guides

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.

You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!

Responsibilities

• Understand and explain APIs to clients.
• Help clients integrate OneFin APIs.
• Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Become a product expert for clients.
• Configure OneFin system for customized usage by clients.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
• Automate solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

• BS/B.Tech. in Computer Science, Engineering, or equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding of web based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.

• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.