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Requirements
- Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)
- Candidate should be aware with Software Development Life Cycle and
- Participating as team member in all phases of software development life cycle including the analysis and design of system
- Candidate Should have Effective Problem-Solving skills with excellent communication skills
- Exceptional analytical and conceptual thinking skills
- Advanced technical skills and Excellent documentation skills
- Good Knowledge about creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, and PowerPoint
- Excellent planning, organizational, and time management skills
Responsibilities:
- Responsible for on call support for our software system to customers
- Responsible for End user training of our software products
- Responsible to implement software system to the end user/customer end
- Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
- Responsible for data management of software system for implementation purpose
NWAY TECHNOLOGIES PVT LTD
COMPANY PROFILE
Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to
3000 crores at most.
Job Description
Department: Support
Qualification: Bachelor’s (BE/B.Tech) or other
Position: Subject Matter Expert (HR)
Experience: 4 years – 7 years
Location: Indore
Roles & Responsibilities:-
Provide first-line support to clients via telephone/email/tickets according to decide by the
company.
Troubleshooting and resolving IT issues in a timely manner.
Answering customer questions.
Receive, Review and Manage client data in the software.
Facilitate valuable and clear verbal and written communication with clients.
Coordinate with internal teams to identify & resolve issues as well as opportunities for
improvement of system and services.
Provide strategic guidance to client personnel on various modules of ERP.
Requirement:-
Degree in computer science or information technology preferred.
Microsoft certification is advantageous.
Previous experience in a support role.
Experience with remote desktop applications.
Strong analytical and problem-solving skills.
Good communication skills, both written and verbal.
Excellent interpersonal skills.
We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .
We work on several technologies and have training internship on following tech stack :-
1) For Mobile app development ( Android /IOS/ Flutter )
2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )
3) For frontend web design and development : React .JS
4) For Backend web development ( php CodeIgniter / node.js / Java springboot)
5) for SEO/SMM/Digital Marketing / Manual testing
**
For more enquiry and detail discussion you may reach our HR Number
Company Name : Logical Soft Tech Pvt Ltd
Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Please call on given HR number if any queries or for detail discussion
- Build contacts with potential clients to create new business opportunities.
- Having a experience & knowledge on IT Services - Mobile App, Web App, Game App.
- Excellent written and verbal communication
- Handling International clients, Lead Generation.
- Having experience on team handling.
Job Location: Pune/Bangalore/ Hyderabad/ Indore
- Very good knowledge of MuleSoft components.
- Prior work experience in setting up a COE using MuleSoft Integration Software.
- Good understanding of various integration patterns.
- Ability to deliver projects independently with little or no supervision.
- Previous experience working in a multi-geographic team.
- Previous experience with best programming practices.
- Good written and oral communication skills – English.
at MMF Infotech Technologies Private Limited
Excellent communication and analytical Skills
∙ Strong leadership and management skills
∙ Must have excellent interpersonal skills
∙ Excellent written and verbal communication
∙ Active listening and Problem solving skills
∙ Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Proficiently communicating with customers electronically and taking follow up of the procedures.
∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article
∙ Respond to customer queries in a timely and accurate way, via phone, email or chat
∙ Patience when handling tough cases.
∙ Take a deep dive into product key features and have keen insight/knowledge about the product.
at MMF Infotech Technologies Private Limited
Skills:
∙ Excellent communication and analytical Skills
∙ Strong leadership and management skills
∙ Must have excellent interpersonal skills
∙ Excellent written and verbal communication
∙ Active listening and Problem solving skills
∙ Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Proficiently communicating with customers electronically and taking follow up of the procedures.
∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article
∙ Respond to customer queries in a timely and accurate way, via phone, email or chat
∙ Patience when handling tough cases.
∙ Take a deep dive into product key features and have keen insight/knowledge about the product.
Location : Indore
Qualification : B. E / M. C. A / B. C. A / M. B. A
Experience : 1 to 4 Years
Role/Skills :
New client acquisition, managing sales pipeline.
Experience in client handling and client retention.
Sound technical understanding and knowledge of software development processes.
Plan and implement new strategies for business development, marketing & promotional strategies.
Generating business through online freelancing portal likes Odesk, Elance, freelancer etc.
Should have prior experience in software or Web Development Company Excellent verbal and written communication skills.
Immediate Joiners will be preferred
Salary: No bar for right candidates
Votive Technologies
308, Shree Vardhan complex
4 RNT Marg Indore(MP)
www.votivetech.com
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately