2+ Service delivery management Jobs in Delhi, NCR and Gurgaon | Service delivery management Job openings in Delhi, NCR and Gurgaon

What you will do:

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

 

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

    

Role : Technical Deliver Manager/Technical Director Skills: Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Expertise with Python, JavaScript, and SQL WHAT A TECHNICAL DIRECTOR WILL BE DOING - From the get-go, they will work with the existing team to develop and improve the platform and infrastructure, scale the customer-facing aspects of the product, finesse the operations vertical of the business, collect and store data for analysis and presentation, and design and build applications to use this data in various ways. Helps in the planning of the existing architecture and product deliverables, as well as the design and development of entirely new projects. Most of all, will be part of a team embarking on something new, different, and impactful at Licious. INITIAL RESPONSIBILITIES WILL INCLUDE: Partner with our Product Management team to define product specs and build prototypes to test hypotheses Lead a team of the backend, front-end, and mobile developers to ensure delivery of a scalable stack with testing frameworks and instrumentation appropriately factored in Architect the platform for scale and handling millions of transactions with low latency and low failure rates Improving our backend infrastructure and database schema to help Licious better utilize operations and customer data (including migrations, optimizing for performance, logging events and actions, improving the reporting and job management system, and improving our internal dashboards) Creating additional internal systems to expose this data to front end applications. Building entirely new applications to extract valuable insights from existing data Improving upon existing front end applications for optimizing the customer journey Improve the operations stack in the company to manage our processing and fulfilment centers NICE TO HAVES: Expertise with Python, JavaScript, and SQL Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Knowledge of modern web development concepts (e.g. RESTful services, MVC architecture, Agile development) An understanding of Supply Chain Management Prior experience in building ERP solutions in manufacturing environments Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations