2+ Functional analysis Jobs in India

Minimum Years’ Experience:

4+ years of experience with at least 2 years of experience in Salesforce echo system

Key Skills and Experience Required:

• 4+ years of Business Analyst/Functional Analyst experience

• 2+ years of salesforce.com experience, Strong hands-on declarative Salesforce

configuration experience in areas like Flows, Lightning page layouts, Validation rules,

Sharing and Security aspects. Salesforce Certification(s) must have.

• 4+ years’ experience identifying and documenting business process requirements,

developing process flow analysis, documenting functional requirements, creating

detailed user stories

• 2+ years’ project experience in an agile development environment

• Excellent communication and problem-solving skills

• Ability to understand client business requirements and document detailed user

stories

• Analytical and problem-solving skills with strong written, verbal communication skills

• UX & UI (Human Centric) configuration approach

Areas of Responsibility:

• Create and manage functional requirement and detailed user stories

• Preparing and conducting/supporting playbacks to the customers and relevant

stakeholders after every sprint

• Supporting Quality Assurance activities, including UAT and defect management

lifecycle

• Ownership of project and reporting to senior stakeholders including customers

• Preparing and supporting/conducting playbacks to the customers and relevant

stakeholders after every sprint

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form