11+ Production support Jobs in Delhi, NCR and Gurgaon | Production support Job openings in Delhi, NCR and Gurgaon

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

One of our premium-based customers, we are looking to hire a team of Azure .Net Architects in Bangalore/Pune/Noida, looking for Tech Geeks, who have 14+ years of experience full-time.

PFB the JD: Proven Full Stack development skills and have solid business acumen and hands-on experience in architecting solutions

-14+ years Exp

-Expertise in designing and developing Cloud Native applications using Azure Services and managing IaC using Terraform modules and ARM templates

 -Cloud Technologies: Azure Services(-(Paas Services, At least experience in some of the services is good enough - Logic Apps, API Management Service, Microsoft Graph API, Azure AD, Azure functions, Cosmos db(mongo db API), Event hub, Stream Analytics, Azure SQL Server, Azure storage table, Azure Storage Queue, Azure blob storage, Azure Event grid, Azure App Service, Application Insights, Azure ARM templates, Azure Worker Roles, Azure web jobs, Azure Relay services, Azure KeyVault, Azure App Services, Logic Apps)

- App Service, Azure Functions, VMs, ASF, AKS, Azure Container Registry, Key Vault, Cosmos DB, Azure SQL, Azure AD, Azure B2C and B2B, APIM, Azure Monitor and App insight

-Containerization tools: Docker, Azure Kubernetes Services, Azure Container Registry

-Infrastructure as Code tools: Terraform, and ARM templates

-DevOps tools: Azure DevOps, CI/CD using Git and Azure Pipeline, Azure Repos

-Microsoft Technologies: ASP.NET Core, .NET Core Web API, .NET, ASP.Net MVC, ADO.Net, TPL, LINQ, PLINQ, WCF Services, ASP .Net Web API, Angular

-Databases: NoSQL/document Databases Azure Cosmos DB, Oracle

 -Strong experience in SQL -Experience in Integration or service layer is recommended

• 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
• Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
• Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
• Deep Knowledge in Windchill architecture

• Experience in atleast one full lifecycle PLM implementation with Windchill.
• Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade

• Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
• Knowledge & Experience in Build and Release process
• Having worked on custom upgrade will be a plus.
• Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
• Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.

Detailed Job Description:  

 Mandatory:

• 6-8 years of total IT experience delivering enterprise-scale applications or product implementations
• 1-3 years of experience working as a technical lead.
• Working Experience in ISO20022, SWIFT, Remittance ( Mandatory)
• Language & Frameworks: Java, Spring Boot, Spring, Any ORM ( Mandatory)

Preferred:

• Working experience in TCS Bancs or Integration with TCS Bancs
• Database: SQL Server
• Working experience in managing projects in Java Stack.
• Good Knowledge of Microsoft stack, Static Code analyzers, Overall SDLC Lifecycle, Design & Architecture

Type – Permanent

Candidate should be ok for On shore travel (Singapore Travel) coming in next 3 months (for at least 1 month as when required)

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.