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About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
Roles & Responsibilities:-
• Managing the entire recruitment cycle/process of end to end to enable the selection of quality talent for open positions.
• Manage enterprise accounts for monthly business
• Manage vendors, recruiters, and internal stakeholders to hit the numbers
• Ensure all the recruitment in accordance with recruitment policy.
• Involved in end-to-end selection procedure
• Preliminary screening of the candidates.
• Negotiation with the selected candidates on the Salary.
Candidate need to have:-
Responsibilities
- Take ownership of copywriting function within the content marketing team and manage it to a very high standard
- (Write and edit) crisp and engaging ad copies and video scripts for search, social media, YouTube, and Product marketing activities
- Demonstrate a clear understanding of campaign objectives, offer creative ideas, and devise strategies to achieve them
- Understand target audience personas and their preferences to create engaging journeys that encourage interaction with the website, are forward-thinking, and are in line with current trends.
- Review copy, lead campaign, and copy ideation, continually improve quality of writing, and ensure all-around consistency (style, tone, fonts, and images) in the communication across channels.
- Analyze campaign performance in conjunction with members of other marketing teams to set benchmarks and continually streamline copywriting practices for enhanced quality and business outcomes.
- Convert the creative brief into a coherent, cohesive and compelling communication concept development and its translation to campaign idea/script/copy.
- Collaborate with talented team of creatives to gain deeper understanding on messaging front to storyboard campaign and develop multiple variations for creative testing.
- To Provide deputy support to the Creative Head
- To craft witty and impactful copy for individual deliverables, with a cogent call to action and ensure synergy with campaign goals
- To craft and supervise concise corporate and B2C communications and PR initiatives, including mailers and posts.
- Write effective and grammatically correct copy for target audience from conceptualization to
final execution.
- To guard the Literal Brand Tonality, as a second to the marketing team.
- Stay on top of current industry trends and happenings to use that as an opportunity to create campaigns. Think out of the box but still be relevant.
Requirements
- 6-9 years of professional copywriting experience in creative solutions for digital services with strong portfolio of Creative Concept Solutions and it's translation to script/copy.
- Proven expertise as a Content Writer, Copywriter, or a similar role
- Experience managing multiple projects, with the ability to switch from one to the other seamlessly and adhere to deadlines.
Responsibilities:
- Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
- Editing and refining current information to make it easier to read.
- To develop original content ideas, collaborate with many departments.
- Continually generating new concepts and working with the team to develop fresh plans of action.
- Work together with other departments to provide a fresh concept for content
- Be prepared to respond to any queries posed by their readers.
- Develop material in accordance with Search Engine Optimization (SEO) criteria and SEO tactics to increase website traffic.
- For the website, conduct research and write interesting, educational SEO content that includes the product, fresh snippets, photographs, videos, short- and long-form essays, etc.
Qualifications:
- Outstanding verbal and written communication abilities.
- Knowledge of effective content tactics for SEO.
- An advantage is knowing digital marketing strategies including SEO, email marketing, and social media.
- Must be capable of carrying out content marketing activities like blogging to promote clients.
- Recognize the industry, and then create content that will help the company fulfill the requirements.
- Define and structure the content development process.
What you will do:
- Sourcing profiles through the various medium like Job Portals, Job Posting, Referencing, Social Media and Professional Network, etc.
- Screening and selecting best-matched profiles and taking initial telephonic interviews.
- Briefing candidates regarding the job descriptions, company profile and career perspective.
- Taking References and building a long-term relationship with candidates.
- Coordinating with candidates and manager, scheduling interview, collecting feedback from the candidates.
- Following up with the manager to manage candidate feedback /selection.
- Following up with the selected candidates and ensuring their joining.
- Maintaining systematic and comprehensive reports on daily, weekly, monthly tasks.
- Briefing the candidate about the responsibilities, salary, and benefits of the job in question.
- Negotiating wage rates and other terms of employment and gain commitment from candidates for current and future job requirements.
What you need to have:
- Ideally, the candidate should be from the IT background, knows the basics latest IT technologies, programming languages.
- At least 4 years of hands-on experience full recruitment cycle for for technical roles.
- Good command in verbal and written communication skills.
- Excellent Negotiation skills and candidate engagement skills.
- Should be highly adaptable to new technologies and business environment.
- Self motivated and confident
- Proactive with positive attitude
- Understanding the company’s requirements in terms of content/ creative inputs and timelines.
- Understanding of customer insights and data that translates into creative communication
- Developing content from the marketing brief along with studio team, visualising and brainstorming, breaking it down to easy paths which go as an input to design team to design the required creative communication
- Providing copy as required for the respective creative
- Ensuring that the design team is adequately resourced
- Being the single point of contact for the content/ copy communication
- Understanding Briefs and coming up with Ideas on the brief
- Ensuring all design communication goes out from the studio should be thoroughly checked and proofread.
What you need to have:
- Excellent overall writing skills in a number of different styles/ tones
- Impeccable spelling and grammar, Good at writing skills
- A deep understanding of consumers and what motivates
- Great research, organizational, and learning skills
- Should be comfortable working with team members in a highly interactive environment.
- You will be a problem solver and must demonstrate a solid background in managing and understanding creative development
- Should be able to define its content as per the vision, goals & strategy of the company as well as be able to work as part of a growing team to derive innovative content
We are looking for somebody who can write all day long, gets excited when someone uses a new word and will cringe on reading this- we needs a writer who gets high on words and creativity. That might sound like every writer ever, but trust us- this is an extremely rare combination. However, we will find you!
If you think you are that genius, we would love to have you on board with us. Us? Well, a designer who’s hard to catch, a project manager who knows how to get things done, a boss who doesn’t like being called the boss, a writer who barely gets the time to write, and a little pupper who keeps them all going.
Now the serious stuff: What we’d expect you to do?
Creating and curating content for social media posts and graphics
Initiating and driving outcome-oriented campaigns
Writing articles and blogs of varying lengths
Ability to work across different industries and niches- extra marks for technical writers
Capability to write diversity content- SEO. long-form, taglines, SM posts, newsletters etc
Editing and proofreading articles with attention to detail
P.S. Of course, to be able to do all this, one has to be creative!
Hang on, we have some ‘perks’ too
5 days working (phew, who would not want that!)
Salary as per Industry standards (mandatory to say)
A good looking office (we hope so)
Pixie (the little pupper, remember?)