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Deciding on which UI is better, you should define some pointers like Which company have taken users' seriously by their UI?
Smooch.io have a completely different mindset, it is targeted at youth, startups, energetic business persons. their name itself depicts those feelings. Yet it has a lot of Texts contents which fails it to be a user-centric.
Whereas Zendesk is old and strong, they have used flat human graphics which makes it more mature and smart in terms of look. Fewer texts than smooch.io make it stronger in terms of user's consumption of textual contents.