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We are looking "SAP UI5/FIORI Consultant" for Reputed Client @ Chennai Permanent Role.

Experience: 5-8 Yrs

• Good knowledge on MVC frame work 

• Experience in ABAP

• Good in understanding CRUD methods 

• Experience in FIORI design patterns & UI theme designer 

• Experience with SAP Web IDE & BAS

• Experience In FIORI Launch pad config

• Experience in working with SAP UI5/Javascript/HTML/Jquery)

• Experience in Layout designing 

• Building complex UI’s with UI5. Good at filters/Associations/Navigations & batch call concepts

• Smart controls/Smart filters

• Deployment process 

• Experience in cloud connectors

Position Overview:

We are seeking a highly motivated and analytical individual to join our team as a Market Research and

Competitive Intelligence Analyst, specializing in enterprise technologies and telecom markets. As an integral

member of our organization, you will be responsible for gathering, analyzing, and interpreting data to provide

strategic insights and recommendations to support our business decisions and competitive positioning. This role

requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,

analytical, and communication skills

 Job Description:

o Conduct comprehensive market research:

 Identify and analyze market trends, industry developments, and emerging technologies in the

enterprise technologies and telecom markets.

 Gather data on market size, market share, growth rates, customer needs, and competitive landscapes.

 Monitor regulatory changes, industry standards, and policy developments impacting the sector.

 Utilize primary and secondary research methods to collect relevant data, including surveys, interviews,

and data analysis tools.

o Perform competitive intelligence analysis:

 Identify key competitors in the enterprise technologies and telecom markets and track their activities,

strategies, and performance.

 Analyze competitors' product offerings, pricing strategies, market positioning, and go-to-market

approaches.

 Evaluate strengths, weaknesses, opportunities, and threats (SWOT) of competitors.

 Conduct benchmarking analysis to assess our company's performance against competitors and identify.

areas for improvement.

o Generate strategic insights and recommendations:

 Synthesize market and competitive data to extract meaningful insights and actionable

recommendations.

 Collaborate with cross-functional teams to provide strategic guidance for product development,

marketing campaigns, and sales strategies.

 Present findings, reports, and recommendations to senior management and stakeholders in a clear and

concise manner.

 Stay abreast of industry trends, best practices, and technological advancements to inform strategic

decision-making.

o Maintain industry knowledge and expertise:

 Continuously update knowledge of enterprise technologies and telecom markets through research,

industry events, and networking.

 Build relationships with industry experts, analysts, and vendors to gain insights and access to relevant

information.

 Act as an internal subject matter expert, providing guidance and training to colleagues on market.

research and competitive intelligence methodologies.

 Team Management:

 Qualifications and Skills/ Experience, Expertise:

o Previous Experience in a Related Field Preferred; Proven work experience as a Market Research Analyst,

o bachelor's degree in business, marketing, economics, or a related field. A master's degree is preferred.

o Proven experience in market research, competitive intelligence, or related fields within the enterprise

technologies and telecom sectors.

o In-depth knowledge of enterprise technologies, such as cloud computing, cybersecurity, artificial intelligence,

and data analytics.

o Familiarity with telecom services, network infrastructure, wireless technologies, and telecommunications

regulations.

o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.

o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and

recommendations.

o Excellent written and verbal communication skills, including the ability to present complex information in a clear

and concise manner.

o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.

o Detail-oriented with strong organizational and project management skills.

o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

o Strong business acumen and a keen interest in staying up to date with industry trends and developments

o Strong interpersonal skills and an ability work as part of a team, both physical and virtual

o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;

Strong listening and storytelling skills.

o Enthusiasm for working in a high profile, fast-paced startup culture.

o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and

prioritize between competing activities

o Expertise in MS office - Excel, Word & Power Point documents.

 Key Deliverables: Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Market Research and

Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.

o KPI: Market Share Analysis

 Measure and track changes in market share for our company and key competitors.

 Assess the impact of market share changes on business performance.

 Develop strategies to improve or maintain market share in target markets.

o KPI: Competitor Analysis

 Monitor and analyze competitor activities, including product launches, marketing campaigns, and

pricing strategies.

 Provide regular updates on competitor strengths, weaknesses, and market positioning.

 Identify opportunities and threats in the competitive landscape and propose counterstrategies.

o KPI: Customer Insights

 Gather customer feedback and conduct surveys to understand customer preferences, needs, and

satisfaction levels.

 Translate customer insights into actionable recommendations for product development, marketing,

and customer service improvements.

 Track customer satisfaction scores and measure the impact of initiatives on customer loyalty and

retention.

o KPI: Strategic Recommendations

 Provide timely and valuable strategic recommendations based on market research and competitive

intelligence.

 Evaluate the potential impact of strategic initiatives on business performance and market positioning.

 Monitor the implementation of strategic recommendations and measure their effectiveness.

o KPI: Research Accuracy and Timeliness

 Ensure accuracy and reliability of research data and information.

 Adhere to research methodologies, data collection processes, and quality standards.

 Deliver research reports and insights within defined timelines to support decision-making processes.

o KPI: Industry Knowledge and Expertise

 Stay updated with industry trends, emerging technologies, and regulatory changes in enterprise.

technologies and telecom markets.

 Participate in industry events, webinars, and conferences to expand knowledge and network with

industry professionals.

 Share industry insights and best practices with the team and contribute to thought leadership

activities.

o KRA: Cross-functional Collaboration

 Collaborate with product management, sales, and marketing teams to align market research findings.

with business strategies.

 Provide support and guidance for product development, marketing campaigns, and sales initiatives

based on market insights.

 Foster a culture of knowledge sharing and collaboration across departments.

o KRA: Process Improvement

 Identify opportunities to streamline and improve market research and competitive intelligence.

processes.

 Implement best practices, tools, and technologies to enhance efficiency and effectiveness.

 Measure the impact of process improvements on the quality and timeliness of deliverables.

Education: Any graduate, with digital certifications (a must)

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Essential Responsibilities:

• Software analysis, design, development, and customizations of software applications on IBMi
• Develop Design and test cases
• Prepare project technical delivery documents such as Technical Design Documents, analysis, documents, Unit Test Reports, and others
• Actively participate in software quality Engineering process activities
• Stakeholder interactions daily
• Mentor junior resources and provide technical guidance as and when required
• Production Support and other maintenance activities on IBMi
• Participate in daily stand-up or equivalent calls
• Provide accurate timely status reports
• Work under agile frameworks including but not limited to Kanban and Scrum
• Any experience of support IBMi-based ERP packages would be added advantage
• Perform the production code promotional and other change management activities
• Providing technical leadership to project team members and responding to inquiries regarding errors or questions about programs

Job Requirements:

• Minimum Bachelor’s Graduate in Engineering or equivalent
• 10+ years of total experience is required
• Excellent written and oral communication skills

Essential skillset:

• Operating System: OS/400,WINDOWS
• Languages : RPGLE, COBOL, CL400,CLLE, STORED PROCEDURE
• Database : DB2/400
• ERP : MPICS, BPCS

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

Skills Required -

• No handholding
• Logical thinking (scenario)
• API testing (POSTMAN)
• Database SQL (think of null & able to write join query)
• Why & when regression and different types of testing
• Able to write test case
• Web testing

What you need to have: