Vendor Development

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Salesforce Program Manager

Experience - 7+ years 

Shift Timings: 2 to 11 PM IST  

Location : Remote 

Job Description 

Mandatory Requirements: 

●7–10 years of Program Management experience 

●Ability to manage 3–5 accounts concurrently 

●Strong stakeholder management and cross-functional coordination skills 

●Excellent verbal and written communication skills 

●Expert-level proficiency in Jira and Advanced Jira reporting/dashboards 

●Good understanding of Salesforce ecosystem, modules, and integrations 

●Experience managing project teams, budgets, schedules, and delivery governance 

●Ability to work in fast-paced, high-energy environments and multitask under pressure 

●Experience leading UAT, managing test cycles, and collaborating with remote teams 

●Strong negotiation, conflict management, and leadership skills 

Optional Requirements: 

●Agile SCRUM Master Certification 

●PMP Certification 

●Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) 

 ROLES AND RESPONSIBILITIES: 

●Create, maintain, and track project plans, schedules, and progress updates. 

●Ensure on-time and on-budget delivery while adhering to project governance and gates. 

●Track resource utilization, timesheet compliance, and alignment with budget allocations. 

●Lead and manage day-to-day execution of Salesforce-related project implementations. 

●Facilitate requirement-gathering sessions, documentation, and project deliverable creation. 

●Manage customer communication as the primary interface throughout the project lifecycle. 

●Support end-to-end implementation activities including project planning, issue/risk 

management, communication, and change management. 

●Conduct review sessions with clients and internal teams at key stages of the project. 

●Prepare and/or review test scripts for QA and UAT cycles; manage UAT execution and sign-off. 

●Develop user enablement materials such as user guides and training documentation. 

●Drive process improvements by leveraging Salesforce and business domain expertise. 

●Build trusted advisor relationships with stakeholders; provide product roadmap insights. 

●Lead conversations around scope, timelines, budget, risks, and escalations. 

●Manage remote development teams working across different time zones. 

●Adopt standardized development lifecycle processes across projects. 

Job Description

We’re looking for a talented Social Media Executive to join our team. The ideal candidate will be responsible for planning, implementing, and monitoring our company’s social media strategy in order to increase brand awareness, improve marketing efforts, and drive engagement with our target audience. This role requires a deep understanding of social media platforms, excellent communication skills, and a creative mindset.

Roles And Responsibilities

• Create a content calendar to ensure a consistent and engaging online presence.
• Collaborate with the design and content teams to create visually appealing and informative posts.
• Use social media analytics tools to track the performance of content and campaigns.
• Plan and execute social media advertising campaigns, including budget allocation and targeting.
• Monitor and analyze ad performance, making adjustments as needed to maximize ROI.
• Stay informed about emerging social media trends, tools, and platforms.
• Stay up-to-date with industry trends and best practices to continually refine the strategy.
• Maintain Client relations & manage team.

Skills Required

• Basic knowledge of social media platforms, algorithms and paid ads.
• Ability to work independently and as part of a team.
• Job Type: Full-time
• Experience required: 0 to 1 yrs
• 
  

Industry Type: Digital Marketing

Department: Social Media Management

Employment Type: Full Time, Permanent

Education

UG: Any Graduate

PG: Any Postgraduate

We are looking for a PHP Developer with a minimum of 2 years of experience who is well-versed in the Laravel and CodeIgniter frameworks to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications and websites using PHP, Laravel, and other web technologies. You will work closely with the project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions.

Responsibilities:

Develop, maintain, and troubleshoot web applications and websites using PHP and Laravel

Write clean, efficient, and well-documented code that adheres to best practices

Collaborate with project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions

Participate in code reviews and ensure code quality and maintainability

Stay up-to-date with emerging trends and technologies in web development

Requirements:

Minimum 2 years of experience in PHP development

Strong experience with the Laravel and CodeIgniter framework

Knowledge of front-end technologies such as HTML, CSS, JavaScript, and jQuery

Familiarity with version control systems such as Git

Good understanding of web development best practices and design patterns

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

If you meet the above requirements and are interested in working with a dynamic and innovative team, please apply with your resume and a cover letter explaining why you would be a good fit for this role.

As a Staff Full-stack engineer, you will work across the Acceldata platform products. We’re looking for people with a strong background or inclination towards data engineering and systems; you’re comfortable in dealing with lots of moving pieces and can work at the  intersection of Databases, API's and Frontends

You will:          

• Be actively involved in strategic direction and product decisions.
• Design, build and maintain APIs, user-facing experiences, and services.
• Work closely with our customers and sales teams on a regular basis to carve out new features and use cases
• Work with MVC frameworks such as React or Angular 
• Work with database systems, RDBMS, Mongo, Elastic Search.
• Develop shared front-end components (JavaScript & CSS) for use across all of our products, enabling other UI engineers to build better products faster.

You need:      

• 8+ years of significant of web-application development experience in one or more JS frameworks. You care about building better products.
• Strong Computer Science fundamentals in data structures, algorithm design, and problem-solving.
• You're as comfortable writing plain JavaScript as working with modern frameworks like Angular. You've built your own controls and widgets in JavaScript. 
• You write unit tests for your JavaScript (really, you do). You've probably used Node. You have built complex JS web applications.
• Organized, thorough, and detail-oriented 

Good to have:

• Contribution to open-source projects.
• Background in enterprise software
• JVM performance tuning and debugging

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

 Salesforce Developer Job Description:

The Salesforce Developer would need to have at least 2-8 years of experience. This candidate must be a motivated, innovative Senior Salesforce Developer who is prepared to make an immediate impact.

Responsibilities:

- Design, develop, test, document, and deploy Salesforce solutions.
- Collaborate with the pre-sales support and solutions architecture team on integrations and solution deployment.
- Communicate with project teams regarding status, technical issues, and creative solutions.
- Continue to grow as a developer, staying well-informed about best practices and new functionality on the Force.com platform.
-Help in hiring and building a team of junior salesforce developers.

Qualifications:

- Extensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud.

- Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits.
- Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder, and Salesforce limitations.
- Experience with REST/SOAP APIs (XML, JSON).
- User Interface: Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, AJAX.
- Familiar with Salesforce Sites.
- Familiar with ETL tools (i.e., Mulesoft’s Dataloader).
- Experience in using testing automation tools like Selenium.
- Experience with Agile development processes, continuous integration, deployments.
- Working knowledge of Jira or similar project management/issue tracking tools.
- Strong understanding of design principles, technically scalable data modeling, Force.com development best practices.
- Develop accurate estimates on level of effort for timely project execution.
- Review and assure quality in all code entering the codebase.
- Continually evaluate and refractor code base for increased extensibility.
- Proficiency in developing unit testing with assertions for core functionality.
- Comprehensive experience in debugging and troubleshooting in Salesforce.
- Self-starter who has the ability to multi-task in a dynamic environment.
- Take responsibility for end-to-end solution delivery for their respective tracks.
- Customer-focused attitude.
- Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
- Team player with strong communication skills.