Telesales Officer

Looking for Fresher developers

Responsibilities:

• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements and skill:

Knowledge in DevOps Engineer or similar software engineering role

Good knowledge of Terraform, Kubernetes

Working knowledge on AWS, Google Cloud

You can directly contact me on nine three one six one two zero one three two

Exp: 0 -2 Years

Salary: ₹12,000 - ₹18,000 per month

Location: Pune

Requirements:

• Proven experience in telecalling, sales, or customer service is preferred.
• Excellent verbal communication skills.
• Strong persuasive and negotiation skills.
• Ability to build rapport and maintain positive relationships over the phone.
• Goal-oriented and self-motivated with a track record of achieving targets.
• Basic computer literacy and comfortable using CRM systems.
• Strong organizational and time-management skills.
• Ability to handle pressure and work effectively in a fast-paced environment.

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance

Experience:

• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

• MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

ROLES AND RESPONSIBILITIES

• Lead the Software Team. Ensure consistent deliveries of planned features while ensuring code quality, testing standards, and processes are maintained.

• Work with the leadership team to cultivate and grow the Internal Software Team Culture at

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth

• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.

• Solve technical problems of high scope and complexity.

• Exert influence on the overall objectives and long-range goals of your team.

• Experience with performance and optimization problems, particularly at a large scale, and a demonstrated ability to both diagnose and prevent these problems.

• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.

CANDIDATES MUST HAVE

• Experienced in designing and integrating RESTful APIs

• Knowledge of Python

• Excellent debugging and optimization skills

DESIRED SKILLS & EXPERIENCE

• 3-5 years of experience building large-scale software applications and working with large software teams.

• Bachelor’s degree in computer science, information technology, or engineering • Experience designing and integrating RESTful APIs

• Knowledge of Python and Backend Development

• Experience building Web/Mobile applications

• Excellent debugging and optimization skills

• Unit and Integration testing experience

• Being knowledgeable about engineering processes and good practices

• Passionate about learning new tools. Ability to continuously learn and acquire knowledge.

• Able to adapt to changing complexity of tasks.

• - Work with UX and Product Management teams to design software
• - Work with Architects and Engineering leads to build scalable software
• - Back-end software development
• - Proficient in low level system arch design
• - Strong knowledge of web development - MVC, React / Angular Framework
• - Take Product Ownership
• - Testing and fixing bugs
• - Create security and data protection settings
• - Build features with a mobile responsive design
• - Experience with Agile/Scrum methodology, Behavior Driven Development, and CI/CD
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way

• - 3+ years of industry experience as a Backend/Full Stack Engineer
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Must have 2-5 years of experience building applications using front end technologies like – React, Angular 2+, JavaScript/Typescript, HTML5, CSS3 and Bootstrap 
• - Must have 2-5 years of full time Python (Django) experience, and hands-on experience through all stages of Agile software development life cycle. 
• - Ability to write optimized codes, debug programs, and integrate applications with third party tools by developing various APIs.
• - Proficiency with Python or relevant back-end scripting language
• - Proficiency with SQL/NoSQL databases, web servers (e.g. Nginx)
• - Experience with Cloud infrastructure (e.g. AWS), relevant microservices and load scaling
• - Maintains a strong knowledge base of new open source tech stacks, applications, techniques, and skills

• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with serverless deployment  (e.g. Lambda)
• - Experience with API testing software (e.g. Postman)
• - Experience with multiple front-end languages and libraries (e.g. HTML/CSS, JS)
• - Good Humor

 Review all job requirements and specifications required for deploying the solution into the production environment. 

 Perform various unit/tests as per the checklist on deployment steps with help of test cases and maintain documents for the same. 

 Work with Lead to resolve all issues within the required timeframe and inform for any delays. 

 Collaborate with the development team to review new programs for implementation activities and manage communication (if required) with different functions to resolve issues and assist implementation leads to manage production deployments. 

 Document all issues during the deployment phase and document all findings from logs/during actual deployment and share the analysis. 

 Review and maintain all technical and business documents.  Conduct and monitor software implementation lifecycle and assist/make appropriate customization to all software for clients as per the deployment/implementation guide 

 Train new members on product deployment, issues and identify all issues in processes and provide solutions for the same. 

 Ensure project tasks as appropriately updated in JIRA / ticket tool for in-progress/done and raise the issues. 

 Should take self-initiative to learn/understand the technologies i.e. Vertica SQL, Internal Data integration tool (Athena), Pulse Framework, Tableau. 

 Flexible to work during non-business hours in some exceptional cases (for a few days) required to meet the client time zones. 

Experience on Tools and Technologies preferred: 

ETL Tools: Talend or Informatica ,Abinitio,Datastage 

BI Tools: Tableau or Jaspersoft or Pentaho or Qlikview experience 

Database: Experience in Oracle or SS 

Methodology: Experience in SDLC and/or Agile Methodology