Telesales Officer

Job Description:

• Work primarily with PHP, object-oriented design, Unit testing techniques, debugging techniques, HTTP, MySQL and Apache.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Must possess a strong understanding of Object-Oriented technology.
• Understand the specifications to define system requirements.5

Senior Manual Tester / Testing Team Lead 

Location: Office, Hyderabad 

Employment Type: Full-time 

Role Summary 

We are seeking a highly skilled Senior Manual Tester to join our Quality Assurance team. The ideal candidate has deep expertise in testing web, Android, and iOS applications and will take ownership of delivering reliable, user-friendly, and high-quality products. This role demands strong analytical skills, a keen eye for detail, and the ability to lead and mentor other testers while collaborating closely with Product, Development, and Design teams. 

Key Responsibilities 

1. Requirement Analysis 

● Analyze business and functional requirements to define test scope. 

● Identify gaps/ambiguities and provide feedback to Product Managers. ● Participate in requirement and design reviews to ensure test coverage. 

2. Test Strategy & Planning 

● Develop comprehensive test plans covering functional, UI/UX, usability, and security testing. 

● Align testing timelines with project goals and release cycles. 

● Ensure QA processes follow industry best practices.

3. Test Case Design & Management 

● Create, maintain, and execute detailed test cases using JIRA and Zephyr Scale. ● Document expected vs. actual results to ensure traceability. 

● Continuously update test cases as features evolve. 

4. Test Execution & Validation 

● Execute manual tests across platforms (Web, iOS, Android). 

● Perform regression, compatibility, and cross-browser/device testing. ● Validate responsiveness, behavior, and usability of applications. 

5. Defect Tracking & Quality Management 

● Log, prioritize, and track bugs with clear steps(STRs), screenshots, and logs. ● Collaborate with developers to resolve issues effectively. 

● Verify fixes through systematic retesting. 

6. Exploratory & Ad-Hoc Testing 

● Conduct exploratory testing to uncover edge cases and unexpected behaviors. ● Perform ad-hoc/monkey testing to simulate real-world scenarios. 

7. Test Reporting & Documentation 

● Generate test summary reports, traceability matrices, and defect metrics. ● Provide transparent status updates to stakeholders. 

● Maintain comprehensive documentation of all QA activities.

8. Non-Functional Testing (Basic) 

● Conduct basic load, stress, and performance tests. 

● Validate security, scalability, and compatibility across environments. 

9. Environment & Data Management 

● Manage QA, staging, and pre-production environments. 

● Prepare test data for positive, negative, and edge-case scenarios. 

10. Collaboration & Agile Practices 

● Actively participate in DSMs and DSUs, sprint planning. 

● Partner with Product Managers, Developers, and Designers to drive quality. ● Suggest process improvements and advocate for QA best practices. 

11. Leadership & Mentorship 

● Lead and manage a team of manual testers, delegating tasks effectively. ● Coach and mentor junior QA members, fostering skill development and accountability. 

12. Preferred (Good-to-Have) 

● Basic knowledge of automation tools (Selenium, Espresso). 

● API testing experience using Postman (response validation, performance checks). 

Qualifications & Skills 

● 4–6+ years of manual testing experience in SaaS/web/mobile applications. ● Strong team leadership and people management skills.

● Expertise in functional, regression, exploratory, and mobile testing. ● Proficiency in QA tools (JIRA and Zephyr Scale). 

● Hands-on experience in cross-browser/device testing (Chrome, Firefox, Safari, iOS, Android). 

● Familiarity with Agile methodologies (Scrum/Kanban). 

● Strong analytical and problem-solving skills. 

● Excellent written and verbal communication in English (Telugu/Hindi a plus). ● Proactive mindset with attention to detail and a passion for product quality.

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

.BUSINESS DEVELOPMENT EXCUTIVE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
• 12+ years in a technical support role required
• Prior experience as a technical lead preferred

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Requirements 

- You will be working with our engineers to develop and maintain high-quality mobile applications for both platforms as Android and iOS.

- Ultimately, you should be able to design and build the next generation of our mobile applications.

Job Responsibilities and Required Skills :

- Experience with React Js, React Native, JavaScript including DOM Manipulation and the JavaScript object model.

- Thorough understanding of React Native and its core Principles.

- Hands-on experience on React Native Framework at least 3 years.

- Good Knowledge of HTML5, CSS.

- Familiarity with code versioning tools (Such as Git, SVN or Mercurial)

- Familiarity with RESTful APIs

- Familiarity with modern front-end build pipelines and tools.

- Experience with common front-end development tools such as Babel, Web pack, NPM etc.

- Experience with Native Mobile app deployment on App store and google play store.