ServiceNow USEM Technical Consultant at Cloud Sara Technologies · Remote only · 5 - 8 years · ₹12L - ₹15L / yr · Raised funding · Remote only · Posted 24 Sep 2026

- 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects
- 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod
- Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes
- Experience configuring notifications and inbound email actions, including email-actionable approvals
- Experience with ACL configuration and understanding of role-based access design
- Experience with SLA definitions and task-based SLA behavior
- Experience with Service Catalog record producers and Employee Center / Service Portal configuration
- Proficiency with update set management and promotion across development, test, and production instances
- ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred

About Cloud Sara Technologies
About
We are an IT solutions and staffing company established in 2011 and headquartered in Chennai. We provide enterprise software, AI solutions, and IT staffing services, with expertise across technologies such as .NET, React, Python, Java, Oracle, and SAP.
Our offerings include AI-powered solutions, ERP, HRMS, CRM, finance and inventory management systems, along with Oracle and SAP implementation and support. We also provide dedicated developer staffing and project-based technology services to clients across India and international markets.
Similar jobs (10)
- 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.
- Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.
- Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications, UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.
ServiceNow USEM Technical Consultant -(Offshore) Contract Role
· Location- Remote
· Contract- 6 months
Job Description
Position Description:
The ServiceNow USEM (SecOps) Technical Consultant (Security Operations) is responsible to lead the design, development, and implementation of security operations (SecOps) solutions on the ServiceNow platform. This role is responsible for integrating security workflows, enhancing automation, and optimizing security response processes to ensure robust cybersecurity operations.
Primary Responsibilities:
Design, configure, and implement ServiceNow GRC/IRM modules, focusing on Policy, Compliance, and Risk Management frameworks. Develop custom solutions utilizing Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.
Configure Service Portal/Employee Center components, Service Catalog record producers, notifications, inbound email actions, and email-actionable approvals.
Manage Access Control Lists (ACLs) and role-based access designs alongside SLA definitions and task-based SLA behaviors.
Handle update set management and oversee code promotion across development, test, and production instances.
Requirements
Qualifications:
· 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects
· 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod
· Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes
· Experience configuring notifications and inbound email actions, including email-actionable approvals
· Experience with ACL configuration and understanding of role-based access design
· Experience with SLA definitions and task-based SLA behavior
· Experience with Service Catalog record producers and Employee Center / Service Portal configuration
· Proficiency with update set management and promotion across development, test, and production instances
· ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred
· Work Experience: 5+ years
· Industry: Technology
Roles & Responsibilities
- Develop and customize ServiceNow solutions with strong focus on IRM and Third-Party Risk Management (TPRM).
- Configure and customize TPRM workflows covering third-party onboarding, due diligence, risk assessments and review processes.
- Configure questionnaires, assessment templates, scoring methodologies, risks, controls and control objectives.
- Develop and configure Business Rules, Client Scripts, UI Policies, ACLs, Forms and Catalog components.
- Automate approval and vendor onboarding workflows using Flow Designer.
- Work on ServiceNow scripting using JavaScript and Glide APIs.
- Develop integrations with external systems using REST APIs, Scripted REST APIs and REST Messages.
- Create and customize tables, fields, forms, reports and dashboards based on business requirements.
- Work on ServiceNow Policy & Compliance / Risk & Compliance capabilities wherever required.
- Troubleshoot workflows, approvals, notifications, integrations and other ServiceNow issues.
- Follow ServiceNow development best practices, change management and deployment processes.
Ideal Candidate
1.Strong ServiceNow Developer / ServiceNow IRM / TPRM profiles
2.Mandatory (Experience 1) - Must have minimum 3+ years of overall IT experience with strong hands-on experience in ServiceNow Development, including configuration, customization and implementation.
3Mandatory (Experience 2) - Must have strong hands-on experience in ServiceNow Integrated Risk Management (IRM), with specific experience in Third-Party Risk Management (TPRM)
4.Mandatory (Experience 3) - Must have hands-on experience working on end-to-end TPRM processes, including Third-Party/Vendor Onboarding, Due Diligence, Risk Assessment, Review and Approval workflows
5.Mandatory (Experience 4) - Must have experience configuring and customizing TPRM questionnaires, assessment templates, scoring methodologies, Risk, Risk Statements, Controls and Control Objectives
6.Mandatory (Experience 5) - Must have strong ServiceNow development experience with Business Rules, Client Scripts, UI Policies, ACLs, Forms, Tables and Fields
7Mandatory (Experience 6) - Must have hands-on experience with Flow Designer for workflow automation, including vendor onboarding, approvals and TPRM-related business processes
8.Mandatory (Experience 7) - Must have strong programming/scripting experience in JavaScript and ServiceNow Glide APIs, with hands-on development of client-side and server-side scripts
9.Mandatory (Experience 8) - Must have experience developing integrations with external systems using REST APIs, Scripted REST APIs and REST Messages
10.Mandatory (Experience 9) - Must have strong experience troubleshooting ServiceNow workflows, approvals, notifications and integrations
11.Mandatory (Domain Exclusion) - Candidate must have hands-on development experience in TPRM/IRM; profiles with only ServiceNow ITSM, ServiceNow Administration or generic ServiceNow support experience will not be considered. - Required
12.Mandatory (Age) - Candidate's Age should be below 28 years.
13.Mandatory (CTC) - The CTC breakup offered will be 75% fixed + 25% variable, as per company policy
14.Preferred (Experience 1) - Candidates with experience in ServiceNow Policy & Compliance and/or Audit Management modules will be preferred.
15.Preferred (Experience 2) - Candidates with ServiceNow CSA / CIS certifications, particularly certifications related to IRM, Risk, Compliance or relevant ServiceNow modules, will be preferred.
16.Preferred (Experience 3) - Experience with ServiceNow Workspace, instance upgrades, quarterly cloning, deployment/change management and platform optimization will be preferred
17.Preferred (Certification) - ServiceNow CSA or CIS certifications, especially CIS-IRM or CIS-TPRM.
Job Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
Notice Period
Immediate joiners to candidates with a maximum 15-day notice period preferred.
ob Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
🚨 Hiring: ServiceNow Developer | ITSM + HRSD
We are looking for an experienced ServiceNow Developer to join our team!
🔹 Experience: 6+ Years
🔹 Skills: ServiceNow, ITSM, HRSD
🔹 Location: Bangalore
🔹 Work Mode: Hybrid – 3 Days WFO
🔹 Interview Process:
• Round 1 – Virtual
• Round 2 – Face-to-Face (FTF)
🔹 Interview: Tomorrow
📩 Interested candidates, please share your updated resume.
#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening
Job Description
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, integrations, and platform customization.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Develop and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flows.
- Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Develop solutions using JavaScript and ServiceNow scripting.
- Design and implement REST API integrations with external systems.
- Troubleshoot and resolve ServiceNow application and integration issues.
- Follow ITIL best practices while designing and implementing ServiceNow solutions.
- Collaborate with functional teams, business stakeholders, and other technical teams to understand requirements and deliver solutions.
- Perform unit testing, debugging, deployment, and production support activities.
- Ensure development follows ServiceNow best practices, coding standards, and security guidelines.
Mandatory Skills
- ServiceNow
- ITSM
- HRSD
Position: ServiceNow Developer – Hardware Asset Management (HAM)
Location: Gurgaon / Bangalore (WFO)
Total Experience: 12+ Years
Budget - 24-25 LPA
Notice Period- Immediate to 20 days (maximum serving notice period)
NOTE: Need a very strong profile with excellent communication skills
Skills:
* 12+ years of overall IT experience with strong ServiceNow development background.
* Hands-on experience with ServiceNow HAM / HAM Pro implementation.
* Strong knowledge of Asset Management, CMDB, CSDM, ITSM, Discovery, and Procurement workflows.
* Experience with ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, Glide APIs.
* Strong experience in Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
* Good understanding of hardware asset lifecycle, stockroom management, inventory audits, model normalization, and compliance tracking.
* Experience in integrating ServiceNow with tools like SCCM, Intune, JAMF, Ariba, SAP, Oracle, or other enterprise systems.
* Strong debugging, troubleshooting, and performance optimization skills.
* Ability to work with architects, business analysts, process owners, and client stakeholders.
Preferred Skills
* ServiceNow certifications such as Certified System Administrator or Certified Application Developer or Certified Implementation Specialist – Hardware Asset Management
* ITSM / CMDB / Discovery certifications
* Experience with HAM Pro features such as asset refresh, asset reservations, disposal orders, audits, and normalization.
* Knowledge of ITAM governance, audit controls, and compliance reporting.
* Experience in Agile/Scrum delivery environments.
ServiceNow Developer / Consultant / Lead Developer
Experience: 5.5–17 Years
Job Location: Pan India
Work Model: Hybrid – 2 Days Work from Office
The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.
Key requirements:
- Strong hands-on ServiceNow Development experience
- Very strong ServiceNow Scripting / JavaScript
- Strong experience with Inbound & Outbound Integrations
- Hands-on experience with REST APIs and JSON
- Good understanding of the ServiceNow Full Platform
- Strong experience in at least one ServiceNow module
- Developer / Lead Developer profiles only —**** Architect profiles are not being considered.
Job Description:
Key Responsibilities
- Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
- Design and implement scalable solutions across multiple ServiceNow modules, including:
- ITSM (Incident, Problem, Change, Request, CMDB)
- CSM (Customer Service Management)
- ITOM (Discovery, Event, Service Mapping, Cloud Management)
- ITAM (Hardware, Software, and Cloud Asset Management)
- SecOps (Security Incident, Vulnerability, Threat Intelligence)
- GRC (Policy, Risk, Audit, and Compliance Management)
- APM (Application Portfolio Management)
- Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
- Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
- Ensure platform performance, scalability, and maintainability through best-practice design and governance.
- Define data models and relationships across CMDB, CSDM, and other configuration elements.
- Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
- Guide and mentor development teams, performing design reviews and code governance.
- Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
- Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
- Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
- Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.
Qualifications
- 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
- Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
- Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
- Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
- Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
- Excellent communication, stakeholder management, and technical leadership skills.
Nice to Have
- Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
- Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
- Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
- Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies






