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Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Are you passionate about backend development and building scalable applications? Join our growing team!
Technical Skills:
- Extensive experience in programming/scripting languages and frameworks in at least two Node.js, Java Springboot, and Python.
- Understanding of architectural patterns like Flux and MVC is a desirable
- Work experience in REST API service, Socket connections, and mechanisms to handle real-time async data is important.
- Strong knowledge in OOPS, GIT, SQL/nonSQL DB (such as Elastic DB, Mongo DB, MySQL), Design Patterns
- Preferred to have experience with microservices, API gateway, AAA service
- Good knowledge of coding standards, design patterns, unit testing frameworks, TDD, CI/CD practices.
Must have previous experience in leading a team-
- Experience with RESTful web services, CSS, and HTML5 is desirable-
- Experience with designing and building APIs with REST/Microservices
- Good to know about AWS Lambda & supporting configuration knowledge. Knowledge of any of the serverless frameworks like Serverless, AWS SAM would be an advantage.-
- Good to know of API Gateway and CloudFront.-
👉 Required Skills:
- Strong experience with Node.js
- Hands-on expertise in Payment Gateway Integration
- Proficient in MySQL Database Management
- Knowledge of Socket Programming is a big plus!
About KAFQA
At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watchers performing arts. We are currently in stealth mode with a target public launch date in April. Our launch services consist of technology enabled dance classes in our proprietary studios, production facilities and social media broadcasting & competitions.
Founder & Team
The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consist of senior executives from Shiamak Davar & Byju’s.
Background
- At least 1+ years’ experience in back-end development in a fast-paced environment, working in Python & Django Framework
- Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
- Exposure to AWS, Azure or other cloud providers
Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:
- Developing APIs and endpoints for deployments of our product
- Infrastructure Development such as building databases, creating and maintaining automated jobs
- Build out the back-end to deploy and scale our product
- Build POCs for client deployments
- Document your code, write test cases, etc.
Skills
- Hands-on experience with Python (1+ years)
- Sound understanding of Postgres and NoSQL databases such as MongoDB
- Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
- Understanding of databases, and related tools, paradigms
What you will be Doing
- You will abstract away complex data interactions with easy-to-use APIs that will power several mobile and web applications.
- You will also own, scale, and maintain the computational and storage infrastructure for the various micro-services and long-running jobs, designed and implemented by you and the team.
- We will look to you to make key decisions on the technology stack, architecture, networking, and security. We love working with bleeding-edge technology, especially if it improves the malleability, and simplicity of our deliverables.
What you need
- The ideal Backend Engineers are polyglots who are fluent in HTTP and core CS concepts such as algorithms, data structures, and programming paradigms, and always pick the right tools for the right job.
- They have a keen eye for common security vulnerabilities and how to act on them (example: DDOS attacks, SQL Injection etc.).
- They understand what it takes to work in a startup environment and know when to trade performance for simplicity.
- They fail fast, learn faster, and execute in time.
- Strong communication skills, get-things-done attitude, and empathy
- Strong sense of ownership, drive and obsessive attention to detail.
- Comfortable with iterative development practices and code reviews
- Previous experience as part of a product-oriented team is a plus
Technical Skillsets:
NodeJS + Javascript, GoLang, Typescript + Nodejs, Clojure/Haskell/F#/Scala (languages/environments)
Koa, Express, Play (frameworks)
Asynchronous Programming Frameworks (Akka, Nodejs, Tornado)
MongoDB, postgres, Bigtable, Dynamo (databases)
Apache Kafka, NATS, RabbitMQ, ZeroMQ (queues)
FunctionalProgramming, FRP (functional reactive)
microservices, multi-tenant, distributed-systems, distributed-computing, event-sourcing
Good to have Skillsets:
Clojure/Haskell/F#/Scala
Apache Kafka, NATS
FunctionalProgramming, FRP (functional reactive)
event-sourcing
Koa
Why you should consider this role seriously?
- We have an audacious vision of helping companies fight counterfeiting and managing their supply chain more efficiently
- We have built a product and solved problems for some of the largest brands in the country and tested platform at scale (With our tags present in over 50 Million products already). We have plans to grow 10x in the next 1 year
- Ownership of key problems. Fast-paced environment
- We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Venture Highway, Startup Buddy etc.)
- Competitive market salary
- Opportunity to work directly with the CEO, COO, CTO of the company
- A chance to interact with top-notch executives from multiple industries
- Open vacation policy (and we really mean it!)
- Open Pantry
- As a team, we love to travel :). An off-site every quarter
Planning to Apply? Consider this:
Make sure you go through this section very carefully before applying. Here are the most crucial aspects on which we evaluate on:
1: FIT: “We’re on a crusade for something greater than any one of us”!
We are a tight-knit team that works and plays together where ‘fit’ is the most important point that you need to keep in mind while evaluating us- we will be spending a majority of our time together, in office, on calls, even weekends (sometimes) so you’ll really need to assess whether this is the right place for YOU to be in. Are you able to relate to or feel passionate about the problems we’re solving?
2: INTENT: “You won’t just be working with us, you would be investing in us!”
‘Why’ do you want to work with us? Why an early stage startup? Why Original4Sure? We are an industrious team, working tirelessly to achieve our goals so the work hours will be long and with it will come with a steep learning curve. Joining an early stage startup also means you’ll be asked to take on new things with little guidance and you’ll have to figure stuff out on your own, and in doing so, help shape the future of the company. Does that sound scary, exciting, both?
3: CAPABILITY: “Get work done!”
As long as you are working as hard as you can and giving it your best all day, every day, we will get along just fine. No one ever built one of the most valuable businesses in the World without the core team having to make a few sacrifices along the journey. It could be lesser time spent with your family or loved ones or finding lesser time to do to watch TV shows! But that's a call you need to make.
Position Summary:
Tech Lead provides technical leadership with in-depth application development experience and is responsible for delivering high quality projects to Saviant clients. This is a highly technical role, with focus on designing, architecting, and developing enterprise applications on Azure, using the most advanced technology stack, methodologies and standards within the agreed timelines.
Individuals in this role will need to have good technical and communication skills and strive to be on the cutting edge, innovate, and explore to deliver quality solutions to Saviant Clients.
Your Role & Responsibilities at Saviant:
• Lead technical design, development, testing and deployment or migration of applications on Azure Cloud Platform.
• Create Architecture and technical design documentation.
• Conduct Architectural, Design and code Reviews while establishing, and maintaining best practices
• Setup new processes to improve the quality of work
• Provide technical support and mentoring to project team members.
• Upgrade by learning technologies beyond traditional area of expertise
• Contribute to proposal creation, POCs from technical perspective and architecture
• Assist Project Manager on planning, tracking and status reporting
• Participate in recruitment, appraisals and people development initiatives.
Job Requirements/Qualifications:
• Educational Qualification: BE, BTech, MTech, MCA from a reputed institute
• 6 to 9 yrs hands-on experience of developing and managing ASP .Net, MVC or Microsoft Azure projects.
• Solid knowledge of MVC, .Net 4.0/4.5, jQuery, Angular JS, Knockout JS, NoSQL
• Expertise in Grounds-up development projects (not just AMS, Support).
• Experience in a various Agile Project Management software /techniques / tools
• Strong analytical and problem solving skills
• Excellent written and oral communication skills
• Enjoys working as part of agile software teams in a startup environment.
Who Should Apply?
• You have independently managed end-to-end development projects, from understanding functional requirements to development, with different business domain over last 2 years.
• You are well versed with Agile development methodologies and have successfully implemented them across at least 2-3 projects
• You have lead development team of 5 to 8 developers with Technology responsibility
• You have served as “Single Point of Contact” for managing technical escalations and decisions
• You understand and aware of latest Microsoft .NET technology and its evolution over last 3 years
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Expert knowledge of computer science, with strong competencies in data structures, algorithms,
and software design.
-
Strong understanding of end-to-end architectures and development frameworks; knowledge
across tiers in a multi-tier cloud environment including load balancers, web servers, application
containers, data stores, and distributed caches.
-
Minimum 6 years of experience with deep technical knowledge and hands on skills in Java.
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Has worked extensively on caching technologies such as Redis, memcache.
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Should be strong with Data Strcutures, Algorithms & OOPs concepts.
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Worked on NoSQL databases such as MongoDb.
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Designed and developed highly scalable multi-threaded large scale distributed systems.
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Well versed with services and micro-services architecture.
-
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Usage of containers, virtual machine systems, cloud computing.
-
Intro
We are looking for an Software Engineer (SDE1) to join our team and drive the technology growth of our pay later platform. At Rely, we want passionate and talented individuals that want a challenge building the next generation payment products for Millennials across Asia. Together we will build the best products using amazing technology.
What will you do
- Design and implement business critical, high performance large scale services.
- Translate business requirements into scalable and extensible design.
- Coordinate with cross functional teams (Data, UX, QA etc.) on planning and execution.
- Continuously improve code quality, product execution and customer delight.
- Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies.
- Building and managing automated build/test/deployment environments.
- Work with team members on functional and nonfunctional requirements and spread goals across the team.
What will you need
- 2+ years of hands-on experience with python and a backend framework (ideally django)
- 1+ years Hands-on experience working with Javascript and JS frameworks (Angular, React)
- Hands-on experience in designing, developing, testing and deploying applications large scale applications in any language or stack
- Experience working with high scale distributed systems.
- Practical knowledge of scalable software design.
- Good working knowledge of AWS
- Proficient with APIs, web protocols, OAuth, git.
- Ability to understand and implement Continuous Integration and Continuous Delivery.
- Well versed with Lean methodologies, TDD and Test Engineering and Automation.
- Ability to design and implement low latency RESTful services.
- Willingness to learn new languages and methodologies.
What would be a bonus
- Experience in production environments with large data sets
- Experience in scaling systems to millions of users.
- Work experience in a fast-growth startup
- Experience in DevOps tools but not limited to Docker, Kubernetes
- Experience in Gunicorn and Nginx








