Senior SAO Orchestration Architect – Cisco NSO

We are seeking an accomplished Senior Service Activation and Orchestration (SAO) Architect with 10+ years of deep technical expertise to spearhead the design, architecture, and deployment of carrier-grade orchestration solutions utilizing Cisco NSO (Network Services Orchestrator). In this pivotal role, you will define network automation roadmaps, lead complex YANG service modeling, architect robust multi-vendor API integrations, and guide enterprise-wide cloud-native transformations across large-scale telecom operators and enterprise networks.

Job Title : Senior Software Engineer (SRE Products – Full Stack)

Experience : 7+ Years

Domain : Site Reliability Engineering (SRE) Products

Role Overview :

We are looking for an experienced Senior Software Engineer to develop and scale SRE platforms, automation tools, observability solutions, and cloud-native engineering products.

The ideal candidate should have strong backend development expertise in Python, Node.js, JavaScript/TypeScript, and AWS, along with working knowledge of frontend technologies such as React or Angular. The primary focus will be on backend engineering, API development, and platform solutions.

Mandatory Skills :

Python, Node.js, JavaScript / TypeScript, REST APIs, Microservices, AWS, React / Angular, Kubernetes / EKS, CI/CD, Terraform / IaC, and SRE fundamentals (SLI / SLO, Observability, Incident Management & Automation).

Key Responsibilities :

• Design and develop SRE platforms, automation tools, observability solutions, and self-service engineering products.
• Build scalable REST APIs, microservices, and backend applications using Python and Node.js / TypeScript.
• Develop cloud-native applications using AWS services.
• Build frontend interfaces using React, Angular, or TypeScript frameworks.
• Implement reliability, monitoring, automation, and operational excellence practices.
• Work closely with cloud, platform, and application teams to improve system reliability.

Required Skills :

• 7+ years of software engineering experience with full-stack development exposure.
• Strong expertise in Python development.
• Hands-on experience with Node.js, JavaScript / TypeScript, REST APIs, and microservices.
• Strong understanding of distributed systems and backend architecture.
• Hands-on AWS experience: Lambda, ECS / EKS, API Gateway, DynamoDB, SQS / SNS, RDS, and CloudWatch.
• Frontend experience with React, Angular, or similar frameworks.
• Experience with Kubernetes, OpenShift, or EKS.
• Knowledge of CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation, or CDK).
• Understanding of SRE concepts: SLI / SLO, observability, incident management, and automation.

Good to Have :

• Experience with Dynatrace, OpenTelemetry, Prometheus, Grafana, or Splunk.
• Experience building Internal Developer Platforms (IDP), self-service portals, or engineering productivity tools.
• Exposure to AIOps, AI Agents, MCP, RAG, or GenAI-based engineering solutions.

Key Focus : Strong Python + Backend Engineering + Node.js / TypeScript + AWS + SRE / Platform Engineering.

Roles & Responsibilities

1. Ansible Automation Design and maintain enterprise-grade playbooks, roles, and collections. Automate OS patching, configuration drift correction, security hardening, and compliance enforcement across AWS, Azure, VMware, and REST-integrated environments. Combine Ansible with Terraform for seamless post-provisioning configuration.
2. AWS Cloud Automation Architect serverless and event-driven automation using Lambda, Step Functions, EventBridge, SNS/SQS, S3 triggers, and Systems Manager. Build scalable, cross-account automation across AWS Organizations with proper IAM boundaries. Align all implementations with CIS, NIST, and AWS Well-Architected standards.
3. Kubernetes & Helm Develop and own custom Helm charts for multi-environment Kubernetes deployments. Manage the full Helm lifecycle including upgrades, rollbacks, and canary releases. Drive GitOps adoption using ArgoCD or Flux. Automate namespace management, RBAC, secrets, and network policies.
4. Infrastructure as Code & CI/CD Build reusable, versioned Terraform modules covering AWS networking, IAM, EKS, ECS, RDS, and security controls. Implement CI/CD pipelines for IaC using GitHub Actions or Azure DevOps — with automated testing, linting, drift detection, and policy enforcement baked in.
5. Security & Compliance Automation Automate CIS benchmark enforcement, vulnerability remediation, and infrastructure hardening. Integrate with CyberArk, AWS Secrets Manager, and SSM Parameter Store. Implement policy-as-code using OPA, Gatekeeper, or Conftest. Automate certificate lifecycle management end to end.
6. Observability & Auto-Remediation Connect automation workflows to New Relic and LogicMonitor for telemetry-driven triggers. Build self-healing routines that detect, diagnose, and resolve incidents automatically. Convert operational runbooks into fully automated diagnostic workflows to cut MTTR significantly.
7. ITSM Integration Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes. Build operational runbooks that map directly to ITSM workflows.

Ideal Candidate

1. Strong Automation Architect Profile with cloud-based automation strategy and framework architecture
2. Mandatory (Experience 1) – Must have 8+ years of total experience with the last 6 years focused continuously on hands-on automation, including automation strategy and framework architecture
3. Mandatory (Experience 2) – Must have hands-on expertise building automation using industry automation tools and frameworks.
4. Mandatory (Experience 3) – Must have a proven record designing scalable automation solutions and leading automation initiatives end to end.
5. Mandatory (Experience 4) – Must have deep Terraform knowledge, including reusable module design covering AWS networking, IAM, EKS, ECS, RDS, and security controls — with CI/CD integration (GitHub Actions or Azure DevOps) including automated testing, linting, drift detection, and policy enforcement
6. Mandatory (Experience 5) – Must have solid AWS architecture knowledge, including serverless and event-driven automation (Lambda, Step Functions, Event Bridge, SNS/SQS, S3 triggers, Systems Manager), IAM design, cross-account automation across AWS Organizations, and multi-account networking aligned with CIS, NIST, and AWS Well-Architected standards
7. Mandatory (Experience 6) – Must have experience with security and compliance automation including CIS benchmark enforcement, vulnerability remediation, infrastructure hardening, certificate lifecycle management, and integration with CyberArk, AWS Secrets Manager, and SSM Parameter Store
8. Mandatory (Skill) – Must have proficiency in Python, Bash, or PowerShell for automation scripting, with proven ability to build production-grade automation frameworks end-to-end
9. Mandatory (Title) – Current title must include "Architect". Candidates currently titled Automation Engineer, QA Automation Lead, DevOps Engineer, Cloud Engineer, or other non-architect profiles will not be considered
10. Preferred (Skill 1) – Experience with policy-as-code (OPA, Gatekeeper, Conftest) and IaC testing tools (Molecule, Terratest, Checkov, tfsec)
11. Preferred (Skill 2) – Experience with multi-account AWS automation, service mesh (Istio/Linkerd), and ITSM integration (SymphonyAI or equivalent — ticketing, approval flows, CMDB updates, change management)