Senior NLP Engineer

Job Title: Ui Path Developer

Experience: 5 to 8 years

Location: Bangalore

Notice Period: Immediate to 15 days

Key Responsibilities:

1. Develop and implement automation solutions using UiPath.

2. Design, develop, test, and deploy RPA bots for process automation.

3. Write and optimize SQL queries, including joins, to manage and manipulate data effectively.

4. Develop scripts using Python, VB, .NET, or JavaScript to enhance automation capabilities.

5. Work with business stakeholders to analyze and optimize automation workflows.

6. Troubleshoot and resolve issues in RPA processes and scripts.

7. Ensure adherence to best practices in automation development and deployment.

Required Skills & Experience:

1. 5-8years of experience in RPA development with UiPath.

2. Strong expertise in SQL, including writing complex queries and joins.

3. Hands-on experience with at least one scripting language: Python, VB, .NET, or JavaScript.

4. Understanding of RPA best practices, exception handling, and performance optimization.

5. Experience integrating UiPath with databases and other applications.

6. Strong problem-solving and analytical skills.

• Define and execute innovation pipeline for the brand – knowing the stage Gate process
• Conceptualizing & launching new products – have past successes in conceptualizing a brand from scratch / repositioning etc.
• Responsible for driving and delivering business results on the brand
• Identify opportunities for the brand to grow which involves forecasting consumer insights and any opportunities and/or threats emerging from the competitive or technology landscape.
• Custodian of data for the portfolio; Analyse & Publish analytics for relevant categories/brand to aid critical brand decision making
• Work with activation and creative agencies on aspects like artwork, adaptations, in-store activations etc.

• Category Management
• Understanding of Marketing Communication Development and Assessment
• Strong Analytical Skills
• Knowledge of Business & Financial Analysis

Job description

We are seeking a highly skilled and experienced Backend Developer to join our team at Infomance. The ideal candidate will have a minimum of 3 years of hands-on experience in developing and managing WordPress websites, deploying sites on AWS, and managing servers through cPanel. This role is critical in ensuring the seamless performance, security, and scalability of our web platform.

Key Responsibilities:

• Develop and maintain the server end of our WordPress website.
• Manage and optimize the AWS server environment to ensure high performance and reliability.
• Deploy and manage WordPress sites on AWS.
• Utilize cPanel for server management, including setting up and configuring domains, email accounts, databases, and other hosting features.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Ensure the security and integrity of the website and server infrastructure.
• Troubleshoot and resolve website and server issues promptly.
• Implement and maintain automated backup and disaster recovery solutions.
• Monitor server performance and optimize for speed and efficiency.
• Stay updated with the latest industry trends and technologies to ensure our platform remains at the cutting edge.

Required Skills:

1.. WordPress Development:

• Proficient in PHP, MySQL, HTML, CSS, and JavaScript.
• Experience in developing custom WordPress themes and plugins.
• Understanding of WordPress core and architecture.

2.. AWS (Amazon Web Services):

• Extensive experience with EC2, S3, RDS, and other relevant AWS services.
• Expertise in deploying and managing WordPress sites on AWS.
• Knowledge of AWS security best practices.

3.. Server Management:

• Proficiency with cPanel for server management.
• Experience in setting up and configuring domains, email accounts, and databases using cPanel.
• Ability to optimize server performance and ensure reliability.

4.. Version Control Systems:

• Experience with Git for version control and collaboration.
• Understanding of best practices for code management and deployment.

5.. API Integration:

• Familiarity with RESTful APIs and third-party integrations.
• Ability to implement and manage API connections effectively.

6.. Security:

• Strong understanding of web and server security practices.
• Experience in implementing security measures to protect the website and server infrastructure.

7.. Problem-Solving:

• Excellent troubleshooting skills.
• Ability to diagnose and resolve website and server issues promptly.

8.. Performance Optimization:

• Knowledge of techniques to optimize website speed and efficiency.
• Experience with caching, load balancing, and other performance-enhancing practices.

9.. Backup and Recovery:

• Experience in implementing automated backup solutions.
• Ability to manage disaster recovery processes effectively.

10.. Collaboration and Communication:

• Strong communication skills for working with cross-functional teams.
• Ability to collaborate effectively with front-end developers and other stakeholders.

Preferred Qualifications:

• Experience with full-stack development on WordPress.
• Knowledge of serverless architectures and microservices.
• Experience with other cloud platforms like Google Cloud or Azure.
• Understanding of DevOps practices and CI/CD pipelines.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

·        Maximum 5 years of Information Technology/Technology Operations/Information Security experience required.

·        Minimum 3 years of experience in Cybersecurity, Identity & Access Management, Role Based Access Control, and Identity Governance is mandatory.

·        Knowledge on User Life Cycle Management, Access provisioning, Access administration is must.

·        Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC) is required.

·        Experience in User Access Re-certification activities is mandatory.

·        Working knowledge on Active Directory is must.

·        Working experience on any IAM tool (SailPoint/Okta/OneIdentity/Varonis/MIM) would be added advantage.

·        Knowledge on Identity and Access Management role/processes/tools is must.

·        Prior experience in processing IAM requests (Add/Modify/Delete) is must.

·        Experienced in Incident management & Change Management processes.

·        Knowledge of and the ability to adhere to SAS and SOX audit requirements pertaining to Identity & Access Management job requirements.

·        Experience with work-flow management tools such as ServiceNow.

·        Leveraging creative thinking and problem solving skills, individual initiative, and utilizing MS Office (Word, Excel, Access, and PowerPoint).

·        Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback.

·        Identifying and addressing business needs: building relationships with Stake Holders; developing an awareness of Firm services; communicating with the business/stake holders in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor

·        Experience performing user administration tasks for various in-house and third-party applications.

·        Analyzing, prioritizing, and resolving faults to resolution. Resolve tickets according to SLAs and escalation procedures.

·        Strong analytical, problem solving and organizational skills. Be proactive, dynamic, and flexible.

·        Good Communication skills, able to articulate well with business and stakeholders.

·        Education Qualification : Any graduate/post graduate with Computer Science background.

• You understand career choices after college.
• You love connecting with people online/ on- phone (face to face too at times)
• Your ability to learn is off the charts and you are hungry for more
• You don’t believe in settling, you find ways to improve
• You have done some selling in the past and want to learn how to get great in sales
• You want to win always and find motivation in temporary
• Having a Mobile phone and Internet connectivity is a must
• Access to a quiet place within the WFH premise is a must
• If located outside of Delhi NCT, the incumbent must organise for a desktop/ laptop

• Measure the sales effectiveness efforts using data science/app/digital nudges.
• Should be able to work on the clickstream data
• Should be well versed and willing to work hands-on various Machine Learning techniques

Skills

• Ability to lead a team of 5-6 members.
• Ability to work with large data sets and present conclusions to key stakeholders.
• Develop a clear understanding of the client’s business issue to inform the best approach to the problem.
• Root-cause analysis
• Define data requirements for creating a model and understand the business problem
• Clean, aggregate, analyze, interpret data and carry out quality analysis of it
• Set up data for predictive/prescriptive analysis
• Development of AI/ML models or statistical/econometric models.
• Working along with the team members
• Looking for insight and creating a presentation to demonstrate these insights
• Supporting development and maintenance of proprietary marketing techniques and other knowledge development projects.