Salesforce Agent Force Role

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Job Description for Sales Engineer Bangalore

1) Assist senior sales engineers in technical presentations and proposals.

2) Understand client requirements and suggest appropriate solutions.

3) Support in pre-sales activities, product demos, and client meetings.

4) Generate leads and help in achieving sales targets identify, develop, and manage new business

opportunities in assigned territories or accounts.

6) Prepare and deliver technical presentations, proposals, and quotations.

7) Coordinate with internal departments (Design, Production) to ensure smooth order execution.

8) Negotiate terms and close sales to achieve targets.

9) Provide post-sales support and ensure customer satisfaction.

10)Conduct market analysis and competitor activity tracking to identify trends and opportunities.

11) Maintain CRM records and regular reporting of sales activities and forecasts.

Skills Required:

1) Strong communication and interpersonal skills.

2) Negotiation and persuasion skills

3) Basic technical understanding of products (engineering/industrial/products knowledge)

4) Client handling and CRM tools knowledge

We are looking for "IT Services sales and Marketing" for Reputed Client @ Permanent Role.

Experience: 4 to 6 years

Key Responsibilities:

• Research and analyze market trends, competitor offerings, and customer requirements to

identify opportunities for the company's IT services.

• Develop comprehensive sales and marketing strategies that effectively position the IT

services, taking into account target audience segmentation and key value propositions.

• Set clear sales and marketing objectives and key performance indicators (KPIs) to measure

the success of marketing campaigns.

• Develop and execute sales strategies to meet or exceed revenue targets for IT services.
• Create compelling and informative content to promote IT services, including website copy,

blog posts, case studies, whitepapers, and email campaigns.

• Collaborate with the design team to create visually appealing marketing collateral, such as

brochures, infographics, and presentations.

• Conduct market research and develop lead generation strategies and campaigns to attract

potential clients and convert them into qualified leads.

• Analyze marketing data, customer feedback, and campaign results to continually refine

marketing strategies.

• Manage the sales pipeline, track progress, and update sales forecasts regularly.
• Collaborate with business and development teams to ensure effective communication and

alignment of marketing efforts with sales objectives.

• Build and maintain relationships with strategic partners and industry influencers to extend

the reach of sales and marketing efforts.

Qualifications and Skills:

• Bachelor's degree in marketing, Business, or a related field.
• Proven experience in IT services sales and marketing or a similar B2B environment with

international service agencies.

• Strong understanding of the IT industry, including cloud services, managed IT solutions,

etc.

• Strong sales and negotiation skills with a track record of achieving sales targets.
• Excellent written and verbal communication skills.
• Proficiency in digital marketing tools and platforms, including Google Analytics, social

media management, and email marketing.

• Analytical mindset with the ability to interpret data and generate actionable insights.
• Creative thinking and the ability to develop innovative sales and marketing strategies.
• Analytical mindset with the ability to interpret sales data and market trends.
• Strong project management and organizational skills.
• Collaborative team player with the ability to work effectively across departments.
• Familiarity with CRM software and marketing automation tools is a plus.
• Knowledge of relevant compliance and regulatory requirements in IT services sales and

marketing

Location : Coimbatore

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Java & Node / Rust /Python & Go
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●  Overall 8+ Years of Experience in Web Application development.

●  5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●  3+ Years of Designing Middleware using Node JS platform.

●  Good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●  Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●  Good Experience with TDD Driven Development and Automated Unit Testing.

●  Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●  Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and

Authentication(JWT/OAUTH).

●  Experience supporting and working with cross-functional teams in a dynamic environment.

●  Experience working in Agile Scrum Methodology.

●  Very good Problem-Solving Skills.

●  Very good learner and passion for technology.

●  Excellent verbal and written communication skills in English

●  Ability to communicate effectively with team members and business stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to delivering the best products and solutions to our customers.