Sales Executive

Join our dynamic team as a Software Quality Assurance Engineer (SWQA) and contribute to ensuring top-quality software development in the automotive industry. If you’re passionate about software quality, process improvements, and driving excellence in software projects, this role is for you!

Key Responsibilities:

• Plan and execute SQA activities in line with project timelines and performance metrics
• Collaborate with stakeholders including software project managers, developers, testers, and process leads
• Conduct thorough reviews of software work products developed in-house and by external suppliers
• Support ECU owners in supplier joint reviews, ensuring quality deliverables
• Monitor, measure, and analyze software quality metrics and track deliverables
• Identify software gaps, defects, and potential risks, prioritizing based on impact
• Drive corrective actions to closure, manage deviations, and ensure quality standards
• Generate detailed quality reports to provide insights on software progress

Secondary Responsibilities:

• Assist in rolling out the Polestar Embedded Software Development Process
• Perform process reviews and internal audits
• Promote continuous improvement within the embedded software development lifecycle

Qualifications:

• Proven experience in software development projects within the automotive industry
• Strong knowledge of quality standards and process models such as:
• Automotive SPICE
• ISO 26262
• ISO 21434
• IATF 16949
• Excellent communication and collaboration skills, with the ability to engage cross-functional teams

If you’re ready to play a critical role in shaping the quality of cutting-edge automotive software, we want to hear from you!

🌟 Apply now and become part of our innovative journey in the automotive sector.

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

In the Implementation Consultant Role, you will be responsible for 

• Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
• Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
• Make necessary SAP Backend system Base configurations to map into mobile applications.
• Configure customer business processes on Mobile applications to enable the solution.
• Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work with the Testing team for FUT
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
• Work in close coordination with various cross-functional teams to ensure effective project delivery.
• Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
• Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
• Mentor and guide junior consultants in the implementation team.
• Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
• Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
• Work with passion and contribute value in all activities performed.
• Follow organizational guidelines and processes.
• Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
• Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
• Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly

What You Bring to the Team:

• 3+ years of total experience
• 2+ years of relevant Implementation experience in SAP MM
• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to SAP Implementation and support projects.
• Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
• Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
• Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
• Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
• Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
• Working with cross-functional teams where the resolution needs to come from other teams.
• Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
• Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
• Passion to learn new skills to be able to work productively and efficiently.
• Flexibility to stretch on work timing when required to meet project delivery deadlines.
• Willingness to help other team members when required.
• Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
• Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
• Status reporting to the project manager on the deliverables, risks, issues, actions etc.
• Perform duties and make decisions with patience and tact under frequent time pressures.
• SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.

Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.

He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.

Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.