SAP MTD (Make-to-Deliver) – Senior Associate (Operate)

Job Title: QA Engineer – Manual & Automation Testing

We are looking for a detail-oriented QA Engineer (Manual & Automation) to join a

fast-paced product team. In this role, you will be responsible for ensuring the quality,

reliability, and performance of a modern SaaS platform through structured

manual and automation testing. You will work closely with developers, product managers,

and stakeholders to deliver high-quality software releases on time.

What You’ll Be Doing

● Design, review, and execute detailed manual and automated test cases for web-based applications

● Perform functional, regression, smoke, sanity, and end-to-end testing across multiple modules

● Identify, log, and track defects clearly, ensuring proper follow-up and closure

● Validate bug fixes and feature enhancements before production releases

● Collaborate closely with developers to understand requirements and resolve issues efficiently

● Participate in requirement and design reviews to provide early QA feedback

● Maintain and update test cases, test scenarios, and automation scripts based on product changes

● Contribute to the continuous improvement of QA processes, test coverage, and release quality

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

🔹 Exclusively for Fresh CA’s MBA (Finance), CA Inter, ICWA, ICWA Inter, and Commerce Graduates

🔹 100% Job Guarantee with a 3-Year Financial Bond

Why Choose This Program?

Completely FREE Training – Zero upfront costs!

8 Hours of Classroom Training Daily – Real, hands-on experience

Small Batch Size (8-10 Candidates) – Maximum personal attention

Real-World Case Studies & Practical Learning – Learn from actual financial scenarios

100% Job Placement Guarantee

Industry-Recognized Certification Support – Prepare for certifications like:

Oracle Financials Cloud: General Ledger Implementation Specialist

Oracle Financials Cloud: Payables Implementation Specialist

Oracle E-Business Suite Financials Certified Implementation Specialist

Program Details:

Mode: Classroom Training (In-Person)

Duration: 2-3 Months

Cost: FREE (With a 3-Year Financial Bond)

Eligibility: CA’s MBA (Finance), CA Inter, ICWA, ICWA Inter, and Commerce Graduates

Skills You Need: Strong communication skills & proficiency in Excel

Limited Seats – Apply NOW to Secure Your Spot!

Kickstart Your Future in Oracle Financials – Enroll Now! 🌟

Responsibilities:

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug, and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

Requirements:

• 6 years of proven experience as a Full Stack Developer or similar role.
• Experience working with service-oriented architectures and web-based solutions.
• Familiarity with common stacks.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache), and UI/UX design.
• Experience working on Agile processes (Scrum, Kanban).
• Experience working on AWS technologies.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Degree in B. tech/BE.
• Candidates Should have scored 60% and above in their graduation.

ABOUT UNRAVEL CARBON

Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch. 

Unravel Carbon was founded in 2021 with headquarters in Singapore.

Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/

ABOUT THE ROLE

We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.

A junior/mid-level React developer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets.

• Build frontend features using React & typescript
• Collaborate with the backend team on API requirements and contracts
• Analyse processes and code to troubleshoot problems and identify areas of improvement.
• Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
• Take lead on projects, as needed.

ABOUT YOU

• Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
• Meticulous and detail-oriented
• Required skills:
• React, 
• Typescript,
• React-query, 
• GraphQL
• Charts & visualisations libraries
• Any ui components library skills
• Bonus skills:
• Next.js
• Server components
• CSS-in-Js

YOUR WORK STYLE

• An understanding of agile product development
• Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
• Self­-starter (proactive and independent) with an ability to prioritise different assignments and tasks to meet deadlines
• Comfortable working in a collaborative environment
• Eager to think outside of the box and creatively problem-solve

YOUR PREFERRED BACKGROUND

A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry. 

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organisation.  

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

• We are looking for : Data engineer
• Sprak
• Scala
• Hadoop

• Proficient in Python 2 / 3 and have built products before (managing the entire DevOps cycle) - proficient in Python Data Structures
• Good understanding of Open Source Visualisation Tools like D3.JS, Matplotlib etc.
• Good understanding of Functional APIs and Data Ingestion viz. Pandas’ dataframe from SQL DB and Excel (CSV) & Flat files of (primarily) structured data - no data cleansing
• Growth mindset - eagerness to learn and grow in the role
• Qualifications: B.Tech / BE / Graduate Engineer in any stream (preferred Mech / Industrial Engineer)
• Compensation : At par with industry (with stock options / grants to be vested over 3 years)