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Restaurant Team Lead
QSR
QSR 's logo

Restaurant Team Lead

at QSR

3 - 9 yrs
₹2L - ₹2.5L / yr
Mumbai, Navi Mumbai
Skills
Hotel Management
RESTAURANT OPERATIONS
HOTEL OPERATIONS
QSR
HOTEL
RESTAURANT
RESTAURANT MANAGEMENT

Role : Team Leader

Locations : Bandra / Mazgaon / Borivali

Key Responsibilities Area

  • Follow work schedule time and safe work practices.
  • Follow grooming and uniform guidelines as per the 1441 Pizzeria Grooming Guide
  • Effectively open and operate the assigned outlet within the policies and guidelines of the company,
  • ensuring 100% customer satisfaction at all times and protecting stakeholders interests
  • Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervisionof manpower and scheduling
  • Own and manager peak period business as per standard operating procedures
  • Ensure readiness and realistic projections / forecasting on the shift'
  • Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective action
  • Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts
  • Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment
  • Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight
  • Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns.
  • Execute inventory and cost control process to control food wastage and preserve quality on the shift
  • Train and certify the new and tenured team members regularly to deliver consistent performance on the shift
  • Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations


Skillset Required

 Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays

only.

 Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive

dining experience.

 Communication Skills: Clear and effective communication with team members, managers, and customers.

 Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive

selling.

Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

 Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal

grooming norms.

Qualification & Age Criteria

Educational Qualification:

Minimum 12th Pass.

Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.

Experience:

3–5 years of experience in QSR, restaurant, or hospitality industry preferred.

Age Criteria:

22 to 30 years (flexible based on experience and role suitability).

Language Skills:

Good proficiency in English and Hindi

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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