Product Motion Designer (B2C)

• Bachelor's degree in finance or related field.
• 2+ years of experience in mortgage processing.
• Excellent mathematical and statistical aptitude.
• Analytical mindset.
• Good written and verbal communication.
• Good organizational skills.
• Exceptional interpersonal skills.
• Attention to detail.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

A tick against the following skill sets would surely strengthen the candidature

• Strong PHP, JS fundamentals
• PHP frameworks: PHP Laravel
• JS frameworks: Vue.JS
• RDBMS: MySQL, Mongo DB

Key Areas of Responsibility

• Lead Generation,
• Target Achievement
• Prior experience with the International market
• Prior experience in working with Service based company
• Good Communication and Negotiation

Skills Required Candidate Profile:

• Drive and support international sales to close key new business in the Software Services Domain.
• Drive processes in acquiring new customers, retaining old business, proposals, negotiation, and major deals, to win new business.
• Leads proposals and negotiations that maximize customer value.
• Develops and maintains strong customer relationships with target Accounts.
• Achievement of assigned Digital sales quota / Sales revenue as well as a contribution towards the overall team target.
• Maintain consistent, timely, and high-quality reporting meeting the requirements of the business.
• As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions.
• Understand the company’s goal and purpose to continue to enhance the company’s growth.
• Must be capable of working individually with minimal guidance.
• Must be able to work under flexible Work Timings.
• Have great interpersonal and communication skills. 

We are looking for a web designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients' branding.

Responsibilities-

1.      Conceptualizing ideas with clients.

2.      Establishing design guidelines, standards, and best practices.

3.      Maintaining the appearance of websites by enforcing content standards.

4.      Designing visual imagery for websites and ensuring that they are in line with branding for clients.

Requirements-

• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
• Good understanding of content management systems.
• Up-to-date experience with international web protocols, standards, and technologies.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

Additional information-

Job type- Full time- in office

Minimum experience- 1 year 

JD:

• Experience in maintaining Oracle Exadata, RAC, and Administration of Oracle Multitenant Architecture.
• Implemented below Exadata new features like Smart scan, Flash cache, flash log, IORM, Storage indexes
• Using CellCli or dcli to manage Exadata storage server objects.
• Monitoring cell disk, grid disk, cell flash cache, flash disk
• Configured dcli between cell nodes and database nodes.
• Monitoring Exadata storage servers with cell metrics alerts and active requests.
• Migrating legacy database to Exadata.
• Experience in Exadata patching
• Experience in RAC along with new features like Flex ASM and Flex cluster.
• Resolve the issues like replace damaged physical disk or Flash disk.
• Installing & configuring Oracle Cluster ware & Database Software for Oracle 12c and 19c.
• Extensive Knowledge on Oracle Multitenant Architecture 12c and 19c.
• Experienced in Oracle installations, upgrades, migration, cloning, designing logical/physical architecture
• Database Refresh using Data pump.
• Expertise in Database upgrades, patching for standalone & RAC databases.
• Experienced in Database Point in Time Recovery.
• Enforcing security by creating roles, granting system and object privileges on the Tables, and stored procedures with DBA concepts.
• Knowledge on oracle enterprise management
• Implementation of db compression using Exadata HCC
• Running ExaCheck reports monthly 
• Implementing smart flash cache, enabling flash cache write back
• Hardware changes , flash disk, griddisk and DIMM replacements
• Working knowledge on managing NFS mount points.
• ZFS share creation
• Huge pages setting

Job Description :

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

1. End to end accounts Pay Order management / Invoicing / Billing in systems (QuickBooks, Tally or any other ERP)
2. Execution of orders -  starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client)
3. Documentation, understanding of compliance.
4. Client Communication  - Written and verbal communication (Deal with clients, Sales team and other employees. 
5. Reporting  - Various reports (Governance/Monthly/quarterly review reports).
6. Deal with clients, management, suppliers and other employees professionally at all times
7. Complete all the  tasks on time, timelines are critical.
8. Open for new tasks and ready to accept the challenges since this is a dynamic profile.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelors degree in commerce from an accredited university and prefer a Bachelors or Masters in finance. A higher degree, CA, CA inter or MBA/PGDBA in Finance will be an added advantage.

1. 1 – 3 years of prior experience working in billing, invoicing and order management.
2. Experience of working in IT industry would be preferred
3. Strong analytical skills
4. Passion for quality control and productivity
5. Ability to perform advanced computing functions
6. Familiarity with databases
7. Familiarity with Google Workspace
8. Strong communication skills
9. Ability to solve problems
10. Ability to work well in groups
11. Ability to multitask
12. Knowledge of the Cloud based products is an additional advantage.