Process Developer - US Payroll at Growing Stars Consulting Private Limited · Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 2 - 7 years · ₹4L - ₹8L / yr · Bootstrapped · Posted 24 Sep 2026
Key Responsibilities:
- Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
- Resolve complex and time-sensitive payroll issues within defined SLAs.
- Provide clear, professional, and empathetic communication to customers.
- Handle escalations and ensure timely resolution of critical payroll issues.
- Maintain accuracy and compliance while handling sensitive payroll information.
- Monitor customer interactions and identify recurring issues for process improvement.
- Support queue management, workflow efficiency, and daily operational requirements.
- Conduct root-cause analysis and contribute to corrective actions.
- Maintain required quality, productivity, and customer service standards.
Required Qualifications:
- Graduation is mandatory.
- Minimum 2 years of relevant experience.
- US Payroll experience is mandatory.
- International Voice experience is mandatory.
- Good verbal and written communication skills.
- Comfortable working in US shifts.
- Comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.
- Domestic Voice experience will not be considered.
Preferred Skills:
- Knowledge of US Payroll processes and payroll compliance.
- Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
- Strong escalation-handling and problem-solving skills.
- Experience in a customer service or financial process environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Associate — Global Payroll
2-8 Years
Bangalore
Shift Time 7PM to 4AM
US Shift
About the Role
We are looking for an Associate – Global Payroll with 2–8 years of hands-on experience in core/global payroll operations. The candidate will be responsible for supporting accurate, timely, and compliant payroll processing for multi-country employee populations, with a strong focus on US Payroll.
The role involves working closely with HR, Finance, internal stakeholders, and third-party payroll vendors, while using payroll, time & attendance, and case management platforms.
Key Responsibilities
- Manage end-to-end payroll processing including data validation, gross-to-net calculations, payroll controls, approvals, and disbursements.
- Support US payroll processing across multiple states/provinces and payroll frequencies.
- Perform pre- and post-payroll validations, time corrections, retroactive adjustments, garnishments, and payroll adjustments.
- Support year-end payroll activities, including W-2/T4-related processes.
- Execute payroll activities using Oracle Fusion Payroll or other major payroll platforms.
- Work with UKG/Kronos for time and attendance data, schedules, and payroll inputs.
- Manage payroll-related cases and tickets through ServiceNow.
- Ensure compliance with statutory regulations, tax requirements, audit controls, and internal policies.
- Perform payroll reconciliations, variance analysis, payroll journals, GL interfaces, and funding files (ACH/EFT).
- Prepare payroll reports, dashboards, and ad-hoc reports using MS Excel and other reporting tools.
- Manage payroll queries and ticket queues while meeting defined SLAs.
- Coordinate with internal stakeholders and third-party payroll vendors to resolve payroll discrepancies and issues.
- Perform root-cause analysis and ensure timely resolution of payroll issues.
- Maintain accurate payroll documentation, SOPs, and audit-ready records.
- Identify opportunities for process improvement and automation.
- Support knowledge management, documentation, and process training activities.
Required Skills & Qualifications
- 2–8 years of hands-on experience in core payroll operations.
- Experience in Global Payroll is required.
- Experience in US Payroll is highly preferred.
- Hands-on experience with at least one major payroll platform; Oracle Fusion Payroll is preferred.
- Working knowledge of UKG/Kronos or other Time & Attendance systems.
- Experience with ServiceNow for ticket/case management is preferred.
- Strong understanding of payroll processing, payroll controls, reconciliations, and compliance.
- Knowledge of US multi-state payroll is an advantage.
- Strong MS Excel skills including:
- VLOOKUP/XLOOKUP
- Pivot Tables
- Data Validation
- Data analysis
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work with global stakeholders across different time zones.
- Strong attention to detail and data accuracy.
- Willingness to work in US night shifts (7 PM–4 AM).
Job Purpose
To support day-to-day HR operations, including payroll and salary processing, attendance management, recruitment, employee records, and other HR activities.
Key Responsibilities
• Handle monthly salary and payroll processing and coordinate with the accounts team.
• Maintain and monitor employee attendance, leave, late coming, and absenteeism records.
• Manage end-to-end recruitment including sourcing, screening, interview coordination, and follow-ups.
• Prepare and maintain employee documentation, records, and HR databases.
• Handle joining and onboarding formalities for new employees.
• Support employee engagement, grievance handling, and day-to-day HR queries.
• Assist in performance management, confirmation, and exit formalities.
• Ensure timely updates of HR policies, records, and statutory documentation.
• Prepare HR reports related to attendance, payroll, recruitment, and employee data.
• Support other HR and administrative activities as required.
Required Skills
• Knowledge of salary/payroll processing and attendance management.
• Good understanding of recruitment and HR operations.
• Good communication and interpersonal skills.
• Proficiency in MS Excel and MS Office.
• Strong coordination, organization, and follow-up skills.
• Ability to maintain confidentiality of employee information.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon