Oracle Revenue Management and Contract Management

We are looking for an experienced Oracle EPM Technical Consultant with strong hands-on expertise in Oracle EPM Cloud Planning / EPBCS technical components. The candidate will be responsible for configuring, developing, migrating, and supporting EPM applications across implementation, enhancement, and AMS engagements.

The ideal candidate should have practical experience with Forms, Business Rules, Groovy Calculations, Reports, Data Maps, Data Management, metadata management, and application artifact migration, along with a good understanding of Oracle EPM SaaS products.

Full-time, permanent position implementing, supporting, and optimizing enterprise ERP systems for clients, with a focus on supply chain, manufacturing, and planning modules. The role is client-facing first: success depends as much on clear, polished communication as on functional expertise.

Required

Polished client communication: able to run status calls, present findings, and manage escalations with professionalism and composure

Ability to translate technical concepts — configurations, integrations, system behavior — into plain language for business and executive audiences

Career at an IT services company, systems integrator, ERP vendor, or consulting firm (e.g., Accenture, NTT Data, Wipro, Infosys, ERP-partner boutiques) — required; candidates whose ERP experience is exclusively in-house at a single employer will not be a fit

5–8 years in enterprise ERP (any major platform: Oracle, SAP, Workday, Dynamics, NetSuite)

At least one full-cycle implementation: requirements, configuration, testing, cutover, post-go-live support

Functional depth in SCM-adjacent modules: inventory, order management, procurement, costing, or planning

Integration exposure: REST/SOAP APIs, third-party system connections, data migration

Clear written deliverables: documentation, status reports, and issue summaries that nontechnical stakeholders can act on

Preferred

Experience presenting to steering committees or client leadership

Multi-industry client exposure

Experience automating support or testing workflows

Reporting/analytics tooling (BI, embedded ERP analytics)

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

Job Description — L2/L3 Oracle DBA and Oracle Apps DBA 

Experience: 5–10 years of relevant experience​

Support coverage: Dubai customer business hours and on-call support as required 

Role Overview 

We are seeking an experienced Oracle DBA and Oracle Apps DBA to support 

customer Oracle Database and Oracle E-Business Suite (EBS) environments. The role 

involves L2 incident resolution, L3 troubleshooting, performance tuning, patching, 

upgrades, and maintaining database and application availability. 

Key Responsibilities 

Oracle Database Administration 

∙Install, configure, administer, and maintain Oracle databases across 

production and non-production environments. 

∙Monitor database health, availability, performance, storage, and capacity. 

∙Troubleshoot database incidents, connectivity failures, locking, blocking, and 

resource issues. 

∙Analyse AWR and ASH reports, SQL execution plans, and database wait 

events to resolve performance problems. 

∙Configure and manage RMAN backups; perform recovery and restore 

validation. 

∙Administer Oracle RAC, ASM, Grid Infrastructure, and Data Guard 

environments. 

∙Perform database patching, upgrades, migrations, and refreshes through 

approved change procedures. 

∙Manage database users, roles, privileges, auditing, and security controls. 

∙Execute disaster recovery drills, Data Guard switchovers, and failovers. 

∙Automate routine administration and monitoring using shell scripts and SQL. 

Oracle Applications DBA 

∙Administer Oracle E-Business Suite R12.2 application and database tiers. 

∙Monitor and troubleshoot concurrent managers, concurrent requests, 

Workflow Mailer, application services, and login issues. 

∙Perform EBS online patching using ADOP and manage the associated 

patching lifecycle. 

∙Clone and refresh EBS environments using supported tools, including Rapid 

Clone. 

∙Maintain application configuration using AutoConfig and context files. 

∙Administer EBS-related WebLogic Server, Oracle HTTP Server, and Forms 

services. 

∙Troubleshoot application-tier performance and coordinate with functional 

and development teams. 

∙Support EBS upgrades, technology-stack patches, certificate renewals, and 

integration-related incidents. 

∙Maintain operational procedures for application startup, shutdown, backup, 

recovery, and maintenance. 

L2/L3 Support and Customer Operations 

∙Own incidents and service requests within agreed SLAs. 

∙Provide L2 troubleshooting and escalate complex issues with complete 

diagnostic evidence. 

∙Lead L3 investigation, root-cause analysis, and permanent corrective actions. 

∙Support major incidents, communicate progress, and document recovery 

actions. 

∙Raise and manage Oracle Support service requests. 

∙Prepare change plans, risk assessments, validation steps, and rollback 

procedures. 

∙Maintain runbooks, knowledge articles, configuration records, and shift 

handovers. 

∙Coordinate with customer teams and internal infrastructure, storage, 

network, and application teams. 

∙Mentor junior DBAs and identify opportunities to reduce recurring incidents. 

Required Skills and Experience 

∙Hands-on production experience administering Oracle Database, including 

Oracle 10g, 11g, 12c, 18c and 19c. 

∙Strong experience supporting Oracle EBS R12.2 as an Apps DBA. 

∙Practical knowledge of RAC, ASM, Data Guard, RMAN, Data Pump, and