Manager, Operations (E-commerce)

Job Description:

We are looking for a proactive and detail-oriented Marketplace Associate to manage backend operations across e-commerce platforms. This role involves overseeing product listings, maintaining accurate catalogue data, ensuring smooth order processing, and handling payment reconciliations to support efficient marketplace performance.

Responsibilities:

• Manage and maintain product listings across e-commerce platforms (e.g., Amazon, Flipkart).

• Create, update, and optimise product catalogues including descriptions, images, and attributes.

• Ensure accurate pricing, inventory updates, and stock availability.

• Monitor order processing, returns, cancellations, and customer-related issues.

• Handle payment reconciliation, settlement tracking, and resolve discrepancies.

• Coordinate with internal teams for seamless order fulfilment and operations.

• Track performance metrics such as sales, returns, and listing health.

Qualifications & Skills Required:

• 1 - 3 years of experience in e-commerce or marketplace operations (preferred).

• Strong understanding of catalogue management and backend workflows.

• Hands-on experience with seller panels of Amazon, Flipkart, or similar platforms.

• Familiarity with payment reconciliation and settlement reports.

• Proficiency in MS Excel or Google Sheets.

• Good analytical and problem-solving skills.

• Excellent communication, coordination, and problem-solving skills.

• Ability to multitask and work in a fast-paced environment.

Location: Chennai (On-site)

Experience: Minimum 2+ years in e-commerce operations

About the Company

A leading premium menswear brand with a strong omni-channel presence across India. The company is known for its high-quality apparel and growing e-commerce footprint via its own platform and leading marketplaces.

Role Overview

The Ecommerce Manager – Operations will be responsible for ensuring seamless marketplace operations, catalog accuracy, supply chain coordination, and operational excellence across platforms. This role requires strong analytical skills, vendor management capabilities, and hands-on execution to support digital growth.

Key Responsibilities

• Marketplace Operations: Manage daily operations across Amazon, Flipkart, Myntra, Ajio, TataCliq, and other marketplaces.
• Catalog Management: Oversee product listings, SKU creation, stock updates, and campaign readiness.
• Order Fulfillment: Coordinate with supply chain teams to ensure timely dispatches, inventory accuracy, and smooth customer experience.
• Vendor & Partner Coordination: Liaise with marketplace SPOCs, logistics partners, and internal teams for operational efficiency.
• Performance Monitoring: Track KPIs including order accuracy, turnaround time, returns, and reconciliation.
• Process Optimization: Identify gaps, streamline workflows, and implement automation for efficiency.
• Compliance & Reporting: Ensure adherence to marketplace policies and generate weekly/monthly operational reports.

Desired Skills & Competencies

• Strong knowledge of e-commerce operations and marketplace workflows
• Advanced proficiency in MS Excel; familiarity with ERP/e-commerce tools preferred
• Analytical mindset with problem-solving orientation
• Excellent communication and stakeholder management skills
• Ability to work on-site in Chennai with cross-functional teams

Education

• Bachelor’s degree in Business, Commerce, or related field
• MBA preferred but not mandatory

Note: The interested professionals with relevant experience should be currently based in South India.

An Ecommerce Executive is responsible for managing and optimizing product listings across various online marketplaces. The role involves setting up new products, ensuring accurate and engaging content (titles, descriptions, images, pricing), and maintaining catalog quality.

They coordinate closely with the marketing team to align on campaigns, promotions, and digital assets, and work with the sales team to track performance, inventory, and pricing strategies. The role also includes monitoring listing performance, resolving issues, and ensuring products are visible, competitive, and up to date across all platforms.

Excellent Job opportunity for Ecommerce role with one of the Beauty & Wellness Brand

Location : Lower Parel

Experience : 3+ Years

We are looking for a detail-oriented Ecommerce Operaions Specialist -Shopify to manage product uploads, catalog updates, variants, images, metafields, collections, pricing, promotions, and quality checks on Shopify.

This role is ideal for someone who has hands-on experience with Shopify Admin, Matrixify or Shopify CSV, Excel/Google Sheets, and large product catalogs. The person should be highly accurate, process-driven, and comfortable working with bulk product data.

Key Responsibilities

• Create, update, and maintain products in Shopify.
• Manage product titles, descriptions, handles, vendors, product types, tags, SKUs, variants, prices, compare-at prices, and inventory settings.
• Work on bulk product uploads and updates using Shopify CSV, Matrixify, or similar tools.
• Manage product-level and variant-level metafields.
• Update availability, lead time, media gallery, product information, bundle details, and other custom fields.
• Upload, replace, reorder, and validate product images.
• Match product images, variant images, image URLs, and metafield image references.
• Create and update manual and automated collections.
• Support sale collections, promotional updates, merchandising changes, and product sorting.
• Perform QC after uploads to ensure product pages are accurate and complete.
• Prepare error reports, missing data reports, upload reports, and correction files.
• Coordinate with internal teams, clients, image editors, QC teams, and managers.

Required Skills

• Hands-on experience with Shopify Admin.
• Strong understanding of products, variants, collections, tags, images, and metafields.
• Experience with Shopify CSV, Matrixify, or bulk import/export tools.
• Strong Excel/Google Sheets skills including VLOOKUP, XLOOKUP, filters, formulas, duplicates, and text cleanup.
• Ability to handle large product catalogs with high accuracy.
• Good understanding of e-commerce catalog operations.
• Strong attention to detail for SKUs, pricing, images, variants, and metafields.
• Ability to follow SOPs and complete work within deadlines.

Preferred Skills

• Experience with Matrixify.
• Experience with Shopify metafields and file/image reference metafields.
• Knowledge of automated collections, product tagging, and Shopify bulk editor.
• Basic understanding of image naming, image URLs, Shopify media, and CDN links.
• Experience working with Google Drive, task trackers, and client instruction sheets.

Ideal Candidate

You are a good fit if you:

• Notice small data mismatches quickly.
• Can work independently after understanding the process.
• Do not blindly upload data without checking.
• Can manage repetitive but accuracy-heavy tasks.
• Communicate clearly when something is missing or incorrect.
• Take ownership of final product page quality.
• Are comfortable working with deadlines during uploads, promotions, or migration projects.

Experience Required

• 1–3 years of experience in Shopify catalog management, e-commerce operations, product upload, or catalog QC.
• Freshers with strong Excel skills and e-commerce understanding may be considered for junior roles.

Feed Management" OR "Product Feed" OR "Shopping Feed" OR "Feed Optimization AND Google Merchant Center" OR "Google Shopping") AND (Excel OR "Feed Rules" OR "Product Catalog