Manager – Millwork & Countertops Division

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Job Description

Position -   Full stack Developer

Location - Mumbai

    Experience - 2-5 Years 

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

Objectives of this Role:

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
• Develop state of the art enterprise standard front-end and backend services
• Develop cloud platform services based on container orchestration platform 
• Continuously embrace automation  for repetitive tasks
• Ensure application performance, uptime, and scale, maintaining high standards of code quality  by using clean coding principles and solid design patterns 
• Build robust tech modules  that are Unit Testable, Automating recurring tasks and processes  
• Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

• HTML 5  
• CSS framework  (  LESS/ SASS / Tailwind ) 
• Es6 / Typescript 
• Electron app /Tauri)
• Component library  ( Bootstrap , material UI, Lit ) 
• Responsive web layout ( Flex layout , Grid layout ) 
• Package manager --> yarn-/ npm / turbo
• Build tools - > (Vite/Webpack/Parcel)
• Frameworks -- > React  with Redux of Mobx / Next JS
• Design patterns 
• Testing - JEST / MOCHA / JASMINE / Cypress)
• Functional  Programming concepts  
• Scripting  ( powershell , bash , python )

Backend Skills 

• Nodejs - Express / NEST JS 
• Python /  Rust
• REST API 
• SOLID Design Principles
• Database (postgresql / mysql / redis /  cassandra / mongodb ) 
• Caching  ( Redis ) 
• Container Technology  ( Docker / Kubernetes )  
• Cloud ( azure , aws , openshift, google cloud) 
• Version  Control - GIT 
• GITOPS 
• Automation ( terraform , ansible ) 

Cloud  Skills 

• Object storage
• VPC   concepts 
• Containerize Deployment
• Serverless architecture 

Other  Skills 

• Innovation and thought leadership
• UI - UX design skills  
• Interest in in learning new tools, languages, workflows, and philosophies to grow
• Communication 

To know more about us- https://haystackanalytics.in/

Background

Fisdom is a leading digital wealth management platform. Fisdom platform (mobile apps and web apps) provides access to consumers to a wide bouquet of financial solutions – investments, savings and protection (and many more in the pipeline). Fisdom blends cutting-edge technology with conventional financial wisdom, awesome UX and friendly customer service to make financial products simpler and more accessible to millions of Indians. We are growing and constantly looking for high performers to participate in our growth story. We have recently been certified as the great place to work. For more info, visit www.fisdom.com.

Objectives of this Role

Improve, execute, and effectively communicate significant analyses that identify opportunities across the business

Participate in meetings with management, assessing and addressing issues to identify and implement toward operations

Provide strong and timely financial and business analytic decision support to various organizational stakeholders

Responsibilities

Interpret data, analyze results using analytics, research methodologies, and statistical techniques

Develop and implement data analyses, leverage data collection and other strategies that statistical efficiency and quality

Prepare summarize various weekly, monthly, and periodic results for use by various key stakeholders

Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution

Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates

Skills and Qualification

Bachelor’s degree, preferably in computer science, mathematics, or economics

Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating information with accuracy

The ability to present findings in a polished way

Proficiency with statistics and dataset analytics (using SQL, Python, Excel)

Entrepreneurial mindset, with an innovative approach to business planning

Relevant Industry Experience of more than 2 - 6years, more than 4yrs python experience is must 

Preferable- Product startup's, fintech 

Why join us and where?

We have an excellent work culture and an opportunity to be a part of a growing organization with immense learning possibilities. You have an opportunity to build a brand from the scratch. All of this, along with top of the line remuneration and challenging work. You will based out of Bangalore.

• Strong knowledge in .NET application development with hands-on experience in .Net core and azure.
• Good knowledge in front-end design (HTML5, CSS (SASS/LESS), Bootstrap, JQuery.
• Develop code based on design/architectural patterns, adhere to coding standards.
• Experience in developing and using RESTful Services and APIs.
• Knowledge of using Git and Version Control Systems.
• Testing and debugging with unit tests.
• Understanding of Agile methodologies. 
• Mandatory skills: NET Core, http://asp.net/" target="_blank">ASP.NET, C#, LINQ, Entity Framework, MS SQL, HTML5, JavaScript, jQuery.

• Deepening the relationship with B2B2C channel
• Strengthening the relationship with existing customers
• Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
• Managing relationship with onboarded customers and taking feedback and resolving customer queries
• Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
• Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
• Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

• At least a graduate in any stream from a reputed university
• A decent understanding of the sales and customer acquisition processes
• Good social skills with ability to understand customer needs and developing relationships with people
• Past experience in successfully closing sales deals remotely is a must
• Openness to move around in NCR and meet doctors
• Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
• Fluency in English and Hindi is a must
• Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel 

• Hiring Mode : Permanent
• Working hour :  Malaysian Hour (9am – 6pm)
• Minimun : 8 years in PHP Developement
• Preferred Candidate currently in Malaysia, willing to work and based In Pulau Indah, Selangor. If candidate currently in home country, willing to relocate to Malaysia after getting Malaysian EP approval is a Must.

• Thoroughly assess the requirement details and conduct feasibility study.
• Work with Project Manager or Project Coordinator on the task/module release plan.
• Propose solution on the implementation which meets the requirement.
• Full stack development which includes, front-end, back-end, middleware with database optimization.
• Writing efficient and well-structured code. Frequent update and altering the application codes to enhance performance.
• Documentation within the code is a must to provide reference and description to the other developers.
• Assist in the application technical documentation.
• Lead the development by monitoring a group of developers.
• Provide assistance and guidance on the application development.
• Verify the codes done by the other developers (Juniors).
• Troubleshooting application and code issues.

gingerCube Inc., based in Dallas, USA, provides a software platform to interface with hospitals, physician groups, resident programs, and billing services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU has been adopted by physician groups, hospitals and revenue cycle companies across the US. Over the past 8 years, we have developed a solid brand and continue to grow swiftly with top healthcare systems.

To meet rapid expansion, we are looking to hire a full-time Lead Engineer to join our growing team in Mumbai to build our products using Android SDK Stack As our Lead Engineer, you will be responsible for creating innovative solutions to technical problems and deliver a top-notch user-experience to our enterprise customers. You must be highly motivated, lead by example and have a knack for designing optimized solutions.

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Maintain code quality, organization, and automatization

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Ability to implement AWS & Google cloud services
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

• Java, J2EE
• Microservices
• Spring Boot
• JPA, REST API, JSON, JWT, OAuth, Spring Security, Swagger
• Oracle / MySQL / Postgres DB
• Angular / React / React Native
• JIRA, Bitbucket

Must-Have -

• Excellent knowledge of Core Java and Spring
• Strong experience in REST API and web services
• Experience in Oracle / Mysql / Postgres DB
• Should be efficient with Java J2EE and related technologies
• Should have very good communication skills and analytical skills.
• Should have good knowledge in Software Development Life Cycle and Agile methodologies.
• Good knowledge of current / emerging technologies and trends
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills. High levels of initiative and creativity
• Good communication skills with all stakeholders, good team player with ability to mentor juniors

Good to Have:

• Knowledge in Banking Domain
• Full-stack developers with knowledge and understanding of Javascript and associated technologies like React, Angular, HTML5, CSS will have an advantage.

Experience :  Minimum 1 year to 2 years experience required.

Education: Any Engineering Graduate

Work Location:  Anywhere in India (Remote Work)

Job Requirements:

• 1+ years of professional experience in Information Technology field as Front End Developer
• Strong experience in HTML, CSS, Java Script, JQuery and Bootstrap
• Knowledge of formal methods and techniques in software development
• Experience / Knowledge in the following technologies/languages/libraries/frameworks:
• Exposure server side programming using Python / PHP / Java / C#
• Experience with Version Control Software (GIT)
• Ability to work independently and direct a team of any size (small to medium or large)
• Excellent written and oral communication skills

If the above assignment and work practice are exciting you, then apply.  We will invite video call meeting for shortlisted candidates after assessment.