Machine Learning Engineer

Location: Chennai (Hybrid)

Employment Type: Full-Time

About the Role

We are seeking a highly skilled Technical Operations Lead to lead and manage Microsoft 365, Azure, and Enterprise IT Operations environments. The ideal candidate will have strong hands-on expertise in Microsoft technologies, cloud infrastructure, security, endpoint management, and operational excellence.

This role requires a balance of technical leadership, customer engagement, problem-solving, and team management capabilities to ensure secure, reliable, and scalable IT operations.

Key Responsibilities

Microsoft 365 Administration

• Manage and support Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Entra ID (Azure AD)

Identity & Access Management

• Manage Entra ID, Active Directory, Hybrid Identity, and Conditional Access.
• Implement and maintain Zero Trust security principles.
• Configure authentication, SSO, MFA, RBAC, and identity governance.

Endpoint Management

• Administer Microsoft Intune and Endpoint Manager.
• Manage Windows Autopilot deployments.
• Configure device compliance, configuration profiles, application deployment, and MDM/MAM policies.
• Implement BitLocker, Defender policies, and endpoint security controls.

Security & Compliance

• Manage Microsoft Defender Suite and Security Center.
• Configure and monitor:
• Microsoft Defender for Endpoint
• Defender for Office 365
• Microsoft Purview
• DLP and Information Protection
• Security Baselines
• Respond to security incidents and operational escalations.

Azure Administration

• Support Azure infrastructure, governance, and security.
• Manage virtual machines, networking, storage, monitoring, and access management.
• Assist in cloud migration and modernization initiatives.

Operations Leadership

• Lead technical operations teams and provide technical guidance.
• Own incident management, service delivery, escalation handling, and root cause analysis.
• Drive operational improvements, automation initiatives, and service excellence.

Automation & Scripting

• Develop and maintain automation solutions using:
• PowerShell
• Azure Automation
• Microsoft Graph API
• Power Platform (preferred)
• Streamline administration and support processes through scripting.

Required Skills

• Strong experience with Microsoft 365 Administration
• Hands-on expertise in: Exchange Online, Entra ID (Azure AD), Active Directory, Microsoft Intune, Microsoft Defender, Microsoft Purview
• Azure Administration and Security
• Windows Server Administration
• PowerShell Scripting
• Troubleshooting complex Microsoft environments
• Incident, Change, and Problem Management
• Strong documentation and operational governance skills

Preferred Skills

• Microsoft 365 Security & Compliance
• Azure Security and Governance
• Power Platform (Power Automate, Power Apps)
• Azure Automation and Microsoft Graph
• ITIL Foundation Certification
• Experience managing enterprise-scale M365 environments
• Exposure to AI tools such as Microsoft Copilot and AI-driven IT operations

Leadership & Soft Skills

• Excellent verbal and written communication skills
• Strong stakeholder management capabilities
• Team leadership and mentoring experience
• Customer-focused mindset
• Ability to drive projects independently
• Problem-solving and analytical thinking

Experience & Qualifications

• 3+ years of IT Infrastructure / Cloud Operations experience
• Bachelor's Degree in Engineering, Computer Science, or related field

Preferred Certifications

• AZ-104 / AZ-305
• AZ-500
• SC-300
• SC-100
• Microsoft 365 Administrator Expert
• MD-102
• ITIL Foundation

What You'll Do:

Identify and approach restaurants, cafes, and eateries to pitch GoodBelly’s value proposition

Build and maintain strong relationships with restaurant owners and decision-makers

Handle onboarding, from initial pitch to signed partnership

Identify business opportunities and communicate with relevant parties

Report leads, progress, and feedback regularly to the team

Represent GoodBelly with professionalism, enthusiasm, and a results-driven attitude

What We’re Looking For:

Proven experience in sales, especially in F&B, FMCG, or tech-based platforms is a plus

Strong negotiation and communication skills

Self-motivated, target-driven, and proactive in finding new leads

Own a personal laptop for client management and reporting

Based in Ahmedabad with good knowledge of the city’s F&B landscape

Perks:

Be part of a fast-growing, mission-driven startup

Get guidance from the founder's team

Opportunity for career growth in a fast growing company

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Position: Project Manager – FinTech

Experience Required: 7+ Years

Location: Remote (Work from Home)

Working Days: Tuesday to Sunday (Week off: Monday)

Industry: Financial Technology (FinTech)

Employment Type: Full-Time/Client

About the Role:

We are looking for a highly organized and experienced Project Manager with a strong background in the FinTech industry. The ideal candidate will lead cross-functional teams, manage multiple projects, and ensure the successful delivery of digital financial products and services.

Key Responsibilities:

• End-to-end project ownership including planning, execution, monitoring, and closure.
• Coordinate internal teams and third-party vendors to ensure timely delivery of projects.
• Define project scope, goals, and deliverables that align with business objectives.
• Create detailed project plans, allocate resources, and manage budgets.
• Identify potential risks and develop mitigation strategies.
• Act as the main point of contact for stakeholders, providing regular project updates.
• Ensure compliance with financial regulations and data privacy laws.
• Promote Agile methodologies and foster a culture of continuous improvement.

Key Requirements:

• 7+ years of experience in project management, preferably within FinTech or financial services.
• Proven experience in managing complex digital projects.
• Strong understanding of the FinTech ecosystem, including payment gateways, lending platforms, neobanking, or digital wallets.
• Proficiency in project management tools (JIRA, Trello, Asana, etc.).
• Excellent communication, leadership, and organizational skills.
• PMP, PRINCE2, or Agile/Scrum certification is a plus.

Working Conditions:

• Remote position with flexibility.
• Workdays: Tuesday to Sunday (Monday off).
• Collaborate with both domestic and international teams across different time zones.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

About

Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. 

Responsibilities 

• Develop microservices that will be used by the frontend through API endpoints. ● Translate business requirements into high quality code. 
• Ensure that the code is deployed in a secure and scalable fashion. 
• Focus on code maintainability and performance of application. 
• Provide technical advice and assists in solving programming problems. 
• Enhance Analytics and overall backend architecture for better performance. 
  
  Requirements 
• 4+ years of backend/full-stack development experience 
• 1+ years of experience on NodeJS 
• 1+ years experience in building APIs in a microservice architecture 
• Has experience managing other developers, recruiting and training. 
• Experience in PHP is a plus 
• Experience with AWS services such as Lambda, CloudWatch, CloudFront 
• Has experience in code reviewing/being the gatekeeper for an entire project 
• Experience with RabbitMQ or similar queuing system 
• Experience with Redis/ElasticSearch is a plus 
• Familiarity with CI/CD pipeline tools like Jenkins 
• Good knowledge of working with Git 
• A knack for benchmarking and optimization