LTE Developer

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Weblogic Administrator

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels.

Job Description

• Overall 7+ years of experience in Oracle WebLogic installation and Administration activities
  
  
• Hands on experience on applying patches and bug fixes on WebLogic
  
  
• Experience of upgrading WebLogic versions
  
  
• Hands-on experience of configuring SSL certificate on Oracle WebLogic and Oracle HTTP server
  
  
• Able to troubleshoot issues related to certificate with interfacing systems.
  
  
• Knowledge of configuring WebLogic cluster and hand on experience of troubleshooting issues.
  
  
• Knowledge of configuring and troubleshooting JMS on standalone and cluster environment.
  
  
• Knowledge of configuring and troubleshooting JDBC issues on standalone and cluster environment.
  
  
• Should be able to manage day to day activities of application EAR/WAR /lib deployment on WebLogic application server.
  
  
• Understanding of Unix operating system and troubleshoot performance related issues.
  
  
• Should be able to remediate security vulnerabilities.
  
  
• Knowledge of oracle database to troubleshoot performance related issues and perform deployments related to application.
  
  
• Knowledge on nucleus CAS production is preferred.
  
  
• Should perform day to day operations and deployment and troubleshooting on Non-Prod (DEV, SIT, UAT), PROD and DR environments of CAS application.
  
  
• Should understanding of BCP/DR operations to invoke DR application in case of issue with production site.
  
  
• Should have knowledge on dev-ops tools, GITLAB preferred and scripting to automate day to day activities.
  
  
• Should be able to implement DevopspCI/CD pipeline for application deployment
  
  

Compensation max up to 20 LPA 

Work Experience: 7 years

Location: Bangalore

Our client acts as a marketplace that helps in accelerating online growth by creating transformational digital experiences through measurable marketing campaigns.

The services offered by them include, but are not limited to, performance marketing, social media marketing, influencer marketing, website & app development, SEO, content development etc. Platforms they leverage include, Google Ads, Facebook Ads, Taboola, Outbrain etc.

Founded in 2017 and headquartered in Mumbai, our client, so far in their journey, has executed approx. 598 campaigns and served 23 industries, globally.

As a Sales Manager, you will be responsible for representing our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs.

What you will do:

• Generating leads and building relationships by nurturing warm prospects and finding new potential sales outlets
• Managing and maintaining a pipeline of interested prospects and engaging sales executives for the next steps
• Identifying best practices to refine the company’s lead generation playbook
• Generating leads, cold calling, and emailing to generate new sales opportunities
• Identifying prospects' needs and suggesting appropriate products/services
• Building long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seeking new business opportunities in the market
• Setting up meetings or calls between (prospective) customers and sales executives
• Reporting to Sales Manager with weekly, monthly, and quarterly results

Desired Candidate Profile

• Graduation(B.E/B.tech/Bcom/BCA etc), or MBA
• Min 2- 4 years of sales experience, with a history of exceeding lead targets
• Freshers with decent communication can also apply
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to scale up the business
• Prior experience as a sales development rep with a track record of achieving sales quotas 

Immediate Joiner Preferred

The job is applicable only for Mumbai-based candidates.

Digital Marketing Agency Experience preferred.

I. YOUR ROLE

Driving business objectives for the agency’s clientele through Paid marketing activities.

II. YOUR RESPONSIBILITIES

• Monitoring, Auditing and Executing Campaigns on Google display/search Ads, Facebook, and Instagram ads
• Ensuring campaign performance and identifying insights to drive incremental results.
• Collaborate with the Account Manager and creative teams for campaign planning.
• Drive positive curiosity and a hunger for learning and new ideas through the team.
• Initiate and drive case study creation that can be nominated for awards, post completion of noteworthy campaigns.
• Build trust with clients’ POCs and Digital Leads.
• Ability to represent the agency in account reviews and performance meetings
• Assisting the team in pitching for new business.
• Auditing Ad accounts of prospects and identifying opportunities for performance improvement.
• Deliver volume, quality leads , TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising)

III. ABOUT YOU

- Professional / Academic Requirements

• 2+ years of relevant work experience in Paid media
• A Degree in Engineering, Marketing, Advertising, Communication or another relevant field

- Technical Requirements

• Expert level command over Google Ads, Facebook/Instagram ads
• Exposure to multiple verticals like eCommerce, BFSI, Realty, Travel, etc.
• Proficient at Google Analytics, Apps-flyer, Similar web, Adobe solutions, etc.
• Master of decoding trends and analytics from data
• Proficient with the MS Office Software (PowerPoint, Excel)
• Superior communication and presentation skills
• Creative & Strategic thinking
• Up-to-date on creative and market trends

• Develop new-user facing features using React.Js and Redux, D3.Js
• Build robust, reusable, and easy to maintain components.
• Translate designs and mock-ups into high quality code.
• Work closely with the Support team and Product team to identify issues and bugs in the platform and fix it.
• Completely own the SDLC of your tickets. From dev to production.
• Talk to existing clients about platform bugs and ensure the bugs are fixed.

• Minimum 4 years’ experience with React.js and Redux
• You are a well-organised self-starter with excellent communication skills
• You have thorough and demonstrable understanding of React.js and it’s core principles
• You have experience with code versioning (GIT) and CI/CD (Jenkins, Circle, etc.) tools
• You have ability to translate business requirements into high quality, high performance code
• You are familiar with RESTful API’s
• You enjoy working independently with minimal supervision
• You have broad understanding and experience in Javascript based technologies
• You are comfortable working in fast paced environment
• You are familiar and up-to-date with common front-end dev tools (e.g. Babel, Webpack, NPM, Yarn, etc..)
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.

 Core Java developer responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality are essential.

Responsibilities:
•Translate application storyboards and use cases into functional applications.

• Design, build and maintain efficient, reusable, and reliable Java code.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Identify bottlenecks and bugs and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.

Skills Needed:

• Java, JPA, Servlets, JAX/RS, JUnit
• Fullstack : Node/Angular/React
• Algorithm,Design Patterns, Data Structures
• TomCat, Wildfly
• MySQL, PostgreSQL
• HTML, JavaScript, jQuery,
• Mobile exposure: Cordova/PhoneGap
• Exposure in E-Commerce or Product based domain
• NoSQL exposure