Java developer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Commis III (Entry-Level/Junior):

• Focus: Learning fundamentals, basic prep.
• Duties: Washing, peeling, chopping vegetables; measuring ingredients; cleaning workstations; basic stock rotation; assisting with simple tasks. 

Commis II (Mid-Level):

• Focus: Expanding skills, handling more varied tasks.
• Duties: All Commis III duties plus assisting with simple cooking, plating, managing inventory, receiving deliveries, and learning specific station techniques. 

Commis I (Senior Commis):

• Focus: More complex techniques, independent station support.
• Duties: Performing more complex prep and cooking; helping with menu items; potentially leading prep for a small section; ensuring quality standards; supporting Commis II/III. 

Shared Responsibilities (All Levels):

• Hygiene & Safety: Maintaining clean stations, following food safety/HACCP standards.
• Support: Assisting senior chefs (Chef de Partie, Sous Chef) with daily operations.
• Inventory: Storing, rotating, and monitoring stock.
• Learning: Willingness to learn recipes, techniques, and equipment.

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.

Key Responsibilities

• Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders

• DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization

• Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation

• System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations

• Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems

• Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices

• Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
• Excellent knowledge with cloud technologies, containers and orchestration.
• Proficiency in scripting and programming languages such as Python and Bash.
• Experience with Linux operating systems and command-line tools.
• Proficient in using Git for version control.

Good to Have

• Experience with Nagios or similar monitoring and alerting systems
• Backend and/or frontend development experience for operational tooling
• Previous experience working in a trading firm or financial services environment
• Knowledge of database management and SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with DevOps practices and CI/CD pipelines
• Understanding of network protocols and system administration

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

⚡ Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.

We work hard, play hard, and grow together. Join us.

(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)

iOS developer Experienced

Job Summary :-

We are looking for an Experienced iOS developer who has good knowledge of mobile application development, maintenance and, bug fixing.

Your primary focus will be the development of iOS applications.

Responsibilities and duties:-

·        Proficient with x code tool and swift programming language

·        Basic Knowledge of Swift language.

·        Knowledge about Storyboard, auto layout.

·        Understanding of Apple’s design principles and interface guidelines.

·        Familiarity with cloud message APIs and push notifications.

·        Knowledge of the latest trends and technologies and the ability to use them in the apps.

·        Design and build advanced applications for the iOS platform.

·        Experience In Third-party libraries and APIs

·        Ability to understand business requirements and translate them into technical requirements

·        Collaborate with cross-functional teams to define, design, and ship new features

·        Proficient understanding of code versioning tools, such as Github.

·        Good Analytical and Problem solving Skills.

Key Skills:-

Java, Oops Concepts,Strong in IOS Development with swift or objective c.

Experience:- 1Year – 2Year

Required Experience and Qualifications:-

BE IT/ BE COMP/ MSC IT/ Diploma / BCA/ MCA

Salary:- 15k to 25k

Requirements:

• 3 - 6 years of relevant experience.
• Strong Experience in Ruby and web frameworks like Ruby on Rails
• Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
• Ability to write clean Ruby code.
• Proficiency with code versioning tools including Git, Github,
• AWS experience, MySQL, PostgreSQL
• 3+ years of design & amp; development of server-side components in Ruby on Linux platform
• Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.

The Impact you will create:

• To exceed sales and acquisition targets through proactive client communications.
• Prospecting and developing new business by spotting new opportunities to establish rapid growth within the market place.
• Drive the entire sales cycle from initial customer engagement to closed sales
• Following up new business opportunities and setting up meetings.
• Planning and preparing presentations.
• Communicating new product developments to prospective clients.
• Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis
• Provide forecasts on best case and most likely sales volumes over relevant time periods
• Spend a large amount of time visiting clients and attending networking events
• Collaborate with other appropriate internal teams and represent the customers to solve their business requirements.
• Be a contributor to the revenue numbers of the organization
• Work with various internal stakeholders and achieve team targets.

What we look for:

• 4-6 years of experience in Acquisition sales.
• Experience with enterprise software solutions and large, complex organizations.
• Should also exhibit analytical and database technology skills, which play an essential role in maintaining campaign management applications and generating marketing reports.
• Numbers should challenge you.
• Passion and conviction for building relationship.
• A competitive spirit.