Java Support Engineer

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Job Summary

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.

Key Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Handle incidents, service requests, and changes using ServiceNow.
• Perform log analysis, root cause analysis (RCA), and issue resolution.
• Coordinate with application, infrastructure, and development teams to resolve production issues.
• Ensure SLA compliance and maintain proper incident documentation.
• Support continuous monitoring and improve application stability and availability.

Required Skills

• 3–5 years of experience in Application Support or Production Support.
• Hands-on experience with Linux/Unix and Windows environments.
• Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
• Working knowledge of ServiceNow and Incident Management.
• Good troubleshooting, analytical, and communication skills.
• Willingness to work in a production support environment.

Job Details

• Location: Hyderabad
• Work Mode: WFO
• Notice Period: Immediate Joiners Only

We are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

• Provide L2/L3 application and production support for critical applications.
• Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
• Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
• Analyze logs, alerts, and performance metrics to identify and resolve incidents.
• Handle incident, problem, and change management activities as per ITIL processes.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
• Participate in production deployments, maintenance activities, and on-call support.
• 
  

Required Skills:

• Strong experience in Application/Production Support.
• Good knowledge of Linux/Unix administration and troubleshooting.
• Strong understanding of Networking concepts and DNS.
• Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
• Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
• Experience with incident, problem, and change management.
• Strong troubleshooting, communication, and stakeholder management skills.
• Good knowledge of SQL and application log analysis is preferred.

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

Job Description

We are looking for an experienced Application Support Engineer with strong expertise in production support, networking, DNS, Linux/Unix, and application monitoring.

Key Responsibilities

• Provide application and production support for business-critical applications.
• Monitor application performance, availability, and system health.
• Troubleshoot issues related to Network, DNS, Linux, and Unix.
• Analyze application and system logs to identify and resolve production issues.
• Monitor applications using Splunk, Grafana, and AppDynamics.
• Identify and resolve incidents within defined timelines.
• Perform root cause analysis and support issue resolution.
• Coordinate with technical teams for incident investigation and escalation.
• Conduct application health checks and proactively identify potential issues.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard production support and incident management processes.

Required Skills

• 7–11 years of experience in Application/Production Support.
• Strong knowledge of Networking and DNS.
• Hands-on experience with Linux/Unix.
• Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
• Strong troubleshooting and analytical skills.
• Good understanding of incident management and production support.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced production support environment.

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

Job Description: https://drive.google.com/file/d/1P2sPZKidnBCGHEIunjdRaFLUHX3R5_Ov/view?usp=drive_link

Position Title : Software Engineer

Position Type: Full-Time

Department: Research & Development

Reports To: First Level Manager,

Company Background:

Affiliated with US Group companies, CGLIA Solutions LLP is an innovative Software Product Development organization developing highly available, highly secure, cloud-based enterprise software products catering to the needs of leading Research Facilities, University Medical Centers, Hospitals, and Pharmaceutical companies across the globe, ultimately contributing to the development of life-saving medications.

CGLIA is committed to helping software professionals unleash their creativity, build world-class enterprise applications, and accelerate their careers in a collaborative and innovation-driven environment.

Job Summary :

As a Software Engineer (Java), you will be responsible for designing, developing, and maintaining scalable, secure, and high-performance cloud-based enterprise applications. You will work closely with Product Management, Business Analysts, QA, DevOps, and cross-functional engineering teams to deliver innovative software solutions that exceed customer expectations.

The ideal candidate should be a self-starter with excellent analytical and problem-solving skills, strong expertise in Java backend technologies, and a passion for developing high-quality software. This role also provides an opportunity to mentor junior engineers, participate in technical discussions, and contribute to architectural decisions.

Key Responsibilities

• Participate in requirement analysis and collaborate with Product Management to understand functional and non-functional requirements.
• Contribute to technical design discussions and prepare technical design documentation.
• Design, develop, test, and maintain scalable backend applications using Java and Spring Boot.
• Develop and maintain RESTful APIs and Microservices.
• Write clean, reusable, maintainable, and well-documented code following industry best practices.
• Optimize application performance, scalability, reliability, and security.
• Perform unit testing, code reviews, debugging, and production issue resolution.
• Collaborate with QA, DevOps, UI, and Product teams throughout the software development lifecycle.
• Mentor junior engineers and actively contribute to knowledge sharing within the team.
• Stay updated with emerging technologies, frameworks, and software development best practices.
• Participate in technical interviews and hiring activities to support organizational growth.
• Undertake additional responsibilities as required to achieve project and organizational objectives.
• 
  

Qualifications (Education, Experience, Skills & Knowledge)

• Bachelor's degree in Computer Science, Information Technology, or an equivalent discipline.
• 5+ years of hands-on experience in Java application development.
• Strong expertise in Core Java (Java 8/11/17) and Object-Oriented Programming concepts.
• Extensive experience with Spring Boot, Spring MVC, Spring Data JPA, Spring Security, and Hibernate.
• Strong experience designing and developing RESTful APIs and Microservices.
• Experience working with relational databases such as MySQL, PostgreSQL, Oracle, or MS SQL Server.
• Good understanding of Data Structures, Algorithms, Design Patterns, and Multithreading.
• Angular, Bootstrap, Material Design, HTML5, CSS, JavaScript
• Hands-on experience with Git, Maven/Gradle, and Agile/Scrum development methodologies.
• Experience with code quality tools such as SonarQube and static code analysis.
• Exposure to Docker, Kubernetes, CI/CD pipelines, and cloud platforms (AWS, Azure, or GCP) is preferred.
• Knowledge of messaging systems such as Kafka or RabbitMQ is an added advantage.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and collaboratively in a fast-paced product development environment.
• Eagerness to learn and adopt new technologies.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka