Inside Sales executive - Lead Generation

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Profile - Databricks Developer

Experience- 5+ years

Location- Bangalore (On site)

PF & BGV is Mandatory

Job Description: -

* Design, build, and optimize data pipelines and ETL/ELT workflows using Databricks and Apache Spark (PySpark).

* Develop scalable, high performance data solutions using Spark distributed processing.

* Lead engineering initiatives focused on automation, performance tuning, and platform modernization.

* Implement and manage CI/CD pipelines using Git-based workflows and tools such as GitHub Actions or Jenkins.

* Collaborate with cross-functional teams to translate business needs into technical solutions.

* Ensure data quality, governance, and security across all processes.

* Troubleshoot and optimize Spark jobs, Databricks clusters, and workflows.

* Participate in code reviews and develop reusable engineering frameworks.

* Should have knowledge of utilizing AI tools to improve productivity and support daily engineering activities.

* Strong knowledge and hands-on experience in Databricks Genie, including prompt engineering, workspace usage, and automation

. Required Skills & Experience:

* 5+ years of experience in Data Engineering or related fields.

* Strong hands-on expertise in Databricks (notebooks, Delta Lake, job orchestration).

* Deep knowledge of Apache Spark (PySpark, Spark SQL, optimization techniques).

* Strong proficiency in Python for data processing, automation, and framework development.

* Strong proficiency in SQL, including complex queries, performance tuning, and analytical functions.

* Strong knowledge of Databricks Genie and leveraging it for engineering workflows.

* Strong experience with CI/CD and Git-based development workflows. * Proficiency in data modeling and ETL/ELT pipeline design.

* Experience with automation frameworks and scheduling tools.

* Solid understanding of distributed systems and big data concepts

Position:

Versatile Commerce is an innovative bespoke software development company with headquarters in the UK and additional locations in the US and India. With a team of over 70 skilled members, we specialize in creating custom IT solutions to address unique client challenges across various industries. Our portfolio includes over 100 projects, ranging from enterprise web applications to infrastructure, mobile apps, and cloud solutions. As strategic partners in our clients' digital transformation journeys, we are committed to driving tangible business outcomes and ensuring they are future ready.

Key Responsibilities:

• Manage External IT Partners: Oversee relationships with external IT partners, especially a Microsoft Partner. Ensure effective communication, collaboration, and goal alignment.

• Develop Systems, Policies, and Procedures: Design and implement strategies for IT systems, policies, and procedures to optimize organizational efficiency and productivity.

• Coordinate Software Releases and Upgrades: Work with technical teams and end-users to manage new software releases, bug fixes, and upgrades, ensuring minimal operational disruption.

• Support and Enhancement Requests: Review and prioritize support and enhancement requests based on business needs. Facilitate resolutions in collaboration with relevant stakeholders.

• Programming in AL, C/AL, & C/SIDE: Customize and develop functionalities within Dynamics NAV/BC using AL, C/AL, and C/SIDE programming languages.

• Oversee Technical Lifecycles: Manage the entire technical lifecycle of IT projects from conceptualization to implementation, including bespoke module development.

• Code Review and 3rd Line Support: Conduct code reviews and provide third-line support to ensure IT solution quality and reliability, addressing complex technical issues.

• Integrate Third-Party Solutions: Ensure seamless integration and interoperability between various IT systems and third-party solutions to enhance functionality and performance. 

Required Qualifications:

• Microsoft Dynamics NAV/D365 Business Central: Deep understanding and hands-on experience with Microsoft Dynamics NAV and/or D365 Business Central.

• Implementation Experience: Proven experience in implementing Microsoft Dynamics 365 Business Central.

• MS Dynamics NAV Background: Strong background in MS Dynamics NAV environments.

• C/SIDE and C/AL Proficiency: Expertise in C/SIDE and C/AL programming, particularly in pipeline configuration.

• SQL Knowledge (Desirable): Familiarity with SQL for database interactions and data-related tasks within Dynamics NAV/BC is beneficial but not mandatory.

• Project Management Skills: Ability to manage multiple projects and tasks simultaneously with strong organizational and multitasking abilities.

Job Details

- Job Title: Senior Backend Engineer

- Industry: SAAS

- Function – Information Technology

- Experience Required: 5-8 years

- Working Days: 6 days a week, (5 days-in-office, Saturdays WFH)

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Preferred Skills: AWS, NodeJS, RESTful APIs, NoSQL

Criteria

· Minimum 5+ years in backend engineering with strong system design expertise

· Experience building scalable systems from scratch

· Expert-level proficiency in Node.js

· Deep understanding of distributed systems

· Strong NoSQL design skills

· Hands-on AWS cloud experience

· Proven leadership and mentoring capability

· Preferred candidates from SAAS/Software/IT Services based startups or scaleup companies

Job Description

The Role:

What You’ll Build:

1. System Architecture & Design

● Architect highly scalable backend systems from the ground up

● Define technology choices: frameworks, databases, queues, caching layers

● Evaluate microservices vs monoliths based on product stage

● Design REST, GraphQL, and real-time WebSocket APIs

● Build event-driven systems for asynchronous processing

● Architect multi-tenant systems with strict data isolation

● Maintain architectural documentation and technical specs

2. Core Backend Services

● Build high-performance APIs for 3D content, XR experiences, analytics, and user interactions

● Create 3D asset processing pipelines for uploads, conversions, and optimization

● Develop distributed job workers for CPU/GPU-intensive tasks

● Build authentication/authorization systems (RBAC)

● Implement billing, subscription, and usage metering

● Build secure webhook systems and third-party integration APIs

● Create real-time collaboration features via WebSockets/SSE

3. Data Architecture & Databases

● Design scalable schemas for 3D metadata, XR sessions, and analytics

● Model complex product catalogs with variants and hierarchies

● Implement Redis-based caching strategies

● Build search and indexing systems (Elasticsearch/Algolia)

● Architect ETL pipelines and data warehouses

● Implement sharding, partitioning, and replication strategies

● Design backup, restore, and disaster recovery workflows

4. Scalability & Performance

● Build systems designed for 10x–100x traffic growth

● Implement load balancing, autoscaling, and distributed processing

● Optimize API response times and database performance

● Implement global CDN delivery for heavy 3D assets

● Build rate limiting, throttling, and backpressure mechanisms

● Optimize storage and retrieval of large 3D files

● Profile and improve CPU, memory, and network performance

5. Infrastructure & DevOps

● Architect AWS infrastructure (EC2, S3, Lambda, RDS, ElastiCache)

● Build CI/CD pipelines for automated deployments and rollbacks

● Use IaC tools (Terraform/CloudFormation) for infra provisioning

● Set up monitoring, logging, and alerting systems

● Use Docker + Kubernetes for container orchestration

● Implement security best practices for data, networks, and secrets

● Define disaster recovery and business continuity plans

6. Integration & APIs

● Build integrations with Shopify, WooCommerce, Magento

● Design webhook systems for real-time events

● Build SDKs, client libraries, and developer tools

● Integrate payment gateways (Stripe, Razorpay)

● Implement SSO and OAuth for enterprise customers

● Define API versioning and lifecycle/deprecation strategies

7. Data Processing & Analytics

● Build analytics pipelines for engagement, conversions, and XR performance

● Process high-volume event streams at scale

● Build data warehouses for BI and reporting

● Develop real-time dashboards and insights systems

● Implement analytics export pipelines and platform integrations

● Enable A/B testing and experimentation frameworks

● Build personalization and recommendation systems

Technical Stack:

1. Backend Languages & Frameworks 

●  Primary: Node.js (Express, NestJS), Python (FastAPI, Django)

●  Secondary: Go, Java/Kotlin (Spring)

●  APIs: REST, GraphQL, gRPC

2. Databases & Storage

● SQL: PostgreSQL, MySQL

● NoSQL: MongoDB, DynamoDB

● Caching: Redis, Memcached

● Search: Elasticsearch, Algolia

● Storage/CDN: AWS S3, CloudFront

● Queues: Kafka, RabbitMQ, AWS SQS

3. Cloud & Infrastructure: 

● Cloud: AWS (primary), GCP/Azure (nice to have)

● Compute: EC2, Lambda, ECS, EKS

● Infrastructure: Terraform, CloudFormation

● CI/CD: GitHub Actions, Jenkins, CircleCI

● Containers: Docker, Kubernetes

4. Monitoring & Operations 

● Monitoring: Datadog, New Relic, CloudWatch

● Logging: ELK Stack, CloudWatch Logs

● Error Tracking: Sentry, Rollbar

● APM tools

5. Security & Auth

● Auth: JWT, OAuth 2.0, SAML

● Secrets: AWS Secrets Manager, Vault

● Security: Encryption (at rest/in transit), TLS/SSL, IAM

What We’re Looking For:

1. Must-Haves

● 5+ years in backend engineering with strong system design expertise

● Experience building scalable systems from scratch

● Expert-level proficiency in at least one backend stack (Node, Python, Go, Java)

● Deep understanding of distributed systems and microservices

● Strong SQL/NoSQL design skills with performance optimization

● Hands-on AWS cloud experience

● Ability to write high-quality production code daily

● Experience building and scaling RESTful APIs

● Strong understanding of caching, sharding, horizontal scaling

● Solid security and best-practice implementation experience

● Proven leadership and mentoring capability

2. Highly Desirable

● Experience with large file processing (3D, video, images)

● Background in SaaS, multi-tenancy, or e-commerce

● Experience with real-time systems (WebSockets, streams)

● Knowledge of ML/AI infrastructure

● Experience with HA systems, DR planning

● Familiarity with GraphQL, gRPC, event-driven systems

● DevOps/infrastructure engineering background

● Experience with XR/AR/VR backend systems

● Open-source contributions or technical writing

● Prior senior technical leadership experience

Technical Challenges You’ll Solve:

● Designing large-scale 3D asset processing pipelines

● Serving XR content globally with ultra-low latency

● Scaling from thousands to millions of daily requests

● Efficiently handling CPU/GPU-heavy workloads

● Architecting multi-tenancy with complete data isolation

● Managing billions of analytics events at scale

● Building future-proof APIs with backward compatibility

Why company:

● Architectural Ownership: Build foundational systems from scratch

● Deep Technical Work: Solve distributed systems and scaling challenges

● Hands-On Impact: Design and code mission-critical infrastructure

● Diverse Problems: APIs, infra, data, ML, XR, asset processing

● Massive Scale Opportunity: Build systems for exponential growth

● Modern Stack and best practices

● Product Impact: Your architecture directly powers millions of users

● Leadership Opportunity: Shape engineering culture and direction

● Learning Environment: Stay at the forefront of backend engineering

● Backed by AWS, Microsoft, Google

Location & Work Culture:

● Location: Bengaluru

● Schedule: 6 days a week, (5 days-in-office, Saturdays WFH)

● Culture: Builder mindset, strong ownership, technical excellence

● Team: Small, highly skilled backend and infra team

● Resources: AWS credits, latest tooling, learning budget

Required Skills: ·

 Minimum 10+ years of experience in commercial and technical sales of BMS products and

solutions/ Strong knowledge of Building Automation and HVAC controls

 Hands on experience on BMS design/field Sales and business development

 Have good experience in Channel development and Management.

 Education – Full time BE/B.Tech in Instrumentation, Electronics and Electrical Engineering with

MBA in marketing is an added advantage.

 Excellent communication, presentation, negotiation, and interpersonal skills.

 Strong ability to lead, mentor, and inspire a team.

 Proficient in data analysis, sales forecasting, and CRM software.

 Willingness to travel across India

 Shall uphold organizational ethics and values.

Sr Java Developer

Experience: 5+ Years

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Aggregators Project)

Work Schedule: 1st and 3rd Saturdays required, as per banking norms

Education: B.E. or Graduation in Computer Science or related field

Budget- 15 Lacs max fixed

Initial document check list before sharing the profiles.

Education

1. 10th Passing Certificate
2. 10th Mark Sheet
3. 12th Mark Sheet
4. 12th Passing Certificate
5. Convocation Certificate (Mandatory)
6. PG (if completed) Degree Certificate & Passing Certificate

Employment

1. Previous Organization’s Offer Letter
2. Previous Organization’s Appointment Letter
3. Previous Organization’s Experience Letter
4. Resignation Acceptance Mail from Previous Organization

JOB DESCRIPTION

Key Responsibilities:

Application Development: Design, develop, and maintain robust applications using Java, Spring, Spring Boot, Microservices, Hibernate, REST API, and Oracle SQL.

Spring Validation & Security: Implement input validation and manage secure access to resources using Spring Security.

Collaboration: Work hand-in-hand with cross-functional teams to define, design, and deliver innovative features.

Performance Optimization: Ensure peak performance, quality, and responsiveness of applications.

Problem Solving: Identify bottlenecks and bugs, and craft effective solutions.

Code Quality: Maintain high standards of code quality, organization, and automation.

Skills and Qualifications:

Experience: 5+ years in Java development.

Technical Proficiency: Expert in Java, Spring, Spring Boot, Microservices, Hibernate, REST API, Oracle SQL, and Spring Security.

Banking Domain Knowledge: Experience in payment gateway projects is a plus.

Design Patterns: Strong understanding of object-oriented programming and design patterns.

Problem Solver: Excellent analytical skills and ability to thrive in a fast-paced environment.

• Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
• Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
• Well versed in local commercial and corporate law with global outlook.
• Collaborate with various business functions in connection with driving deal negotiations.
• Post signing contract management, including amendments to existing contracts, business team support and counsel
• Train the other legal team members on negotiation/drafting skills
• Managing, mentoring and leading team members.

• 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
• Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience of 5 – 7 years
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines