Inside Sales executive - Lead Generation

We are looking for a dynamic and talented digital marketing candidate for our company

SC lines Shipping and Logistics Pvt ltd

LOCATION- Belapur, Navi Mumbai

Salary – 35000 to 40000

Experience – 2 to 4 years of experience in Digital Marketing

Required Skills -

Digital Marketing

Meta Marketing

Google Adson

LinkedIn Marketing

Youtube Marketing

Note – If the candidate is from shipping line would be an added advantage

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Position: React JS Developer

Location: Chennai/Bangalore

Experience: 3-5 Years

Job Responsibilities:

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Building reusable code and libraries for future use
• Collaborating with other team members.
• Supporting software deployment and provide post production support (as and when needed)
• Documenting application changes and developing updates.

Required Skills:

• 3-5 years of experience developing and implementing software applications.
• Previous experience working as a React.js Developer.
• Knowledge in e-Commerce domain will be a plus.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with REST API's 
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Knowledge of modern authorization mechanisms, such as JSON Web Token. 
• Experience with user interface design.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with browser-based debugging and performance testing software.
• Proficient understanding of code versioning tools, such as Git, Github.
• Excellent troubleshooting skills.

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Job Position- Social Media Expert

Company Name- Vsynergize

Key Deliverables:

1. The candidate should have social media expertise and experience in creating content for different social media platforms knowing nuances of each platform.

2. Expertise in engaging the audience through social media posts and interactions.

3. Produce and ideate Social Media posts, primarily for Twitter, LinkedIn, and Facebook

4. Planning, executing and optimizing Paid Social media campaigns 

5. Find new and exciting ways to engage prospects via social media channels to drive awareness and conversation 

6. Should also possess decent copywriting skills, to convey ideas in a clear and precise way.

7. The candidate will be responsible for managing social media marketing campaigns and engagement strategy  

8. Researching and promoting new trends, topics and areas of interest to be included in marketing content

9. Design and implement a social media strategy to align with business goals

10. Collaborate with other teams, like marketing, sales, and operations to ensure brand consistency

11. Analyze and report social channel and activation performance to quantify the effectiveness of campaigns and drive scalable learnings

Key Skills Required-

1. Excellent English language skills

2. Candidates should have worked on multiple Social Media Campaigns.

3. Displays the ability to effectively communicate information and ideas in written and video format.

4. Demonstrates time management skills

5. Hands-on experience in content management

6. Analytical and multitasking skills

7. Solid knowledge of SEO, keyword research and Google Analytics

Experience and qualification required-

1. Proficiency in content creation for various social media platforms

2. Hands-on experience with Paid social and Google Ads campaigns is essential 

3. Displays knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios.

4. Advertising Agency experience is highly desirable  

5. Bachelor’s degree in communications, journalism, or marketing

6. Excellent writing skills

7. 1-3 years of experience in social or digital media

5 day week schedule.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.