
The role involves managing end-to-end air contracting, pricing, and operational execution for MICE (Meetings, Incentives, Conferences, and Exhibitions) travel. The candidate will be responsible for airline negotiations, group fare management, and seamless delivery of group travel requirements.
Preferred Qualifications:
Graduate/Postgraduate in Travel, Tourism, or Business Management
5–10 years of experience in MICE / Group Air Operations
Experience in OTA, TMC, or airline contracting roles
Key Responsibilities:
1. Air Contracting & Negotiation
Develop and maintain strong relationships with airlines for MICE/group travel.
Negotiate competitive group fares, series fares, and ad-hoc deals.
Secure allotments, blocked space, and special discounts for large groups.
Manage seasonal contracts and promotional tie-ups with airlines.
2. Pricing & Revenue Optimization:
Design competitive pricing strategies for MICE groups.
Coordinate with internal sales teams to provide best-in-market quotations.
Analyze market trends, competitor pricing, and demand patterns.
Maximize margins while ensuring conversion of group queries.
3. Operations & Execution:
Handle end-to-end MICE air operations (booking to departure).
Coordinate group PNR creation, ticketing, name updates, and schedule changes.
Ensure timely issuance of tickets and compliance with airline deadlines.
Manage last-minute changes, cancellations, and disruptions.
4. Stakeholder Coordination:
Work closely with Sales, Product, Finance, and Tech teams.
Liaise with airline account managers and GDS/API partners.
Coordinate with corporate clients and event planners.
5. Process & System Management:
Ensure proper use of GDS systems (Amadeus/Galileo/Sabre).
Work on API integrations for airline group bookings (if applicable).
Maintain accurate MIS reports, booking trackers, and reconciliation.
6. Customer Experience :
Ensure smooth travel experience for large groups.
Provide proactive communication on schedule changes or disruptions.
Handle escalations efficiently with quick resolution.
Key Skills & Competencies:
Strong airline contracting and negotiation skills
In-depth knowledge of MICE travel operations
Expertise in GDS systems (Amadeus, Galileo, Sabre)
Excellent coordination and stakeholder management
Analytical mindset for pricing and revenue optimization
Ability to handle high-pressure, time-sensitive operations
Additional Advantage:
Existing airline relationships
Experience in international group movement and exposure to API-based airline integrations.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for data-driven marketers who can own growth from end to end.
Job Overview
We’re looking for a sharp and analytical Performance Marketer who thrives on numbers, experimentation, and results. You’ll manage multi-channel ad campaigns across Google, Meta, LinkedIn, WhatsApp, and Email—optimizing for performance and ROI. This role requires strong command over marketing tools, excellent reporting skills, and hands-on experience managing large budgets in the B2B SaaS space.
Key Responsibilities
- Plan, execute, and scale performance campaigns across Google Ads, Meta, WhatsApp, Email, and LinkedIn platforms.
- Manage a monthly marketing budget of ₹15 lakhs+ and ensure a high ROI through continuous testing and optimisation.
- Build and monitor full-funnel strategies—from top-of-funnel awareness to bottom-of-funnel retargeting and nurturing.
- Drive engagement and conversions through WhatsApp campaigns, leveraging automation tools and segmentation.
- Use Zoho CRM, Google Analytics, and Excel to track performance, analyze trends, and report on key metrics.
- Collaborate with content, design, and sales teams to align messaging and improve lead quality.
- Run A/B tests to optimize creatives, targeting, and landing pages.
- Create weekly/monthly performance reports with actionable insights.
Qualifications & Skills
- 4–6 years of experience in performance marketing, ideally in a B2B SaaS environment.
- Strong command of Google Ads, Meta Ads, LinkedIn Ads, WhatsApp Campaigns, and email marketing.
- Experience with WhatsApp Business API/automation tools for outreach and engagement.
- Hands-on experience with Zoho CRM and advanced Excel reporting.
- Strong analytical mindset with a solid understanding of funnel metrics and marketing KPIs.
- Bonus: Familiarity with tools like Mixpanel, Hotjar, or any marketing automation platforms.
Why Join Us?
- Own and lead growth across all key digital channels.
- 100% remote role with high ownership and autonomy.
- Be part of a high-growth, product
NOTE- This is a contractual role for a period of 3-6 months.
Responsibilities:
● Set up and maintain CI/CD pipelines across services and environments
● Monitor system health and set up alerts/logs for performance & errors ● Work closely with backend/frontend teams to improve deployment velocity
● Manage cloud environments (staging, production) with cost and reliability in mind
● Ensure secure access, role policies, and audit logging
● Contribute to internal tooling, CLI automation, and dev workflow improvements
Must-Haves:
● 2–3 years of hands-on experience in DevOps, SRE, or Platform Engineering
● Experience with Docker, CI/CD (especially GitHub Actions), and cloud providers (AWS/GCP)
● Proficiency in writing scripts (Bash, Python) for automation
● Good understanding of system monitoring, logs, and alerting
● Strong debugging skills, ownership mindset, and clear documentation habits
● Infra monitoring tools like Grafana dashboards
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About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
Requirements:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, plans.
- Identify potential issues and collaborate with leadership when needed, to develop contingency
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation
- schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the
- successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
Responsibilities:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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1. Experience Requirements
Essential
· 10+ years of experience of Maintaining and Managing a Window Infrastructure environment
· 10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation
· 8+ years of experience of Exchange Server
· 5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.
· 5+ Previous experience within an Infrastructure Management role.
Desirable
· Exposure to virtualisation technologies VMWare and HyperV
· Exposure to virtualisation technologies such as Citrix
2. Knowledge Requirements
Essential
· 10+ years of knowledge of Windows Server 2012 and above.
· 10+ years of knowledge of Active Directory and Group Policy
· 8+ years of knowledge of MS exchange 2013 and above
· 5+ years of knowledge of HLD/LLD design exposure
· 5+ years of knowledge of AWS, Azure Administration
Desirable
· Knowledge of Citrix thin client & digital workspace.
· Knowledge of System Centre suite applications.
· Knowledge of patch management solution
3. Skill and Competency Requirements
Essential
· 5+ years administration of maintaining an enterprise windows environment
· 5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.
· 5+ years of experience of automation techniques/tools using Powershell.
· Strong interpersonal and communication skills (Oral & Written).
· Ability to work independently in a team.
· Good adaptability and flexibility.
· Confidence and decision making.
Desirable
· Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.
Skill sets
Having Hands on experience in designing and development of e-commerce applications using hybris 5.X framework.
Possess Extensive Experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security and Spring Integration.
Experience developing hybris web-based, e- commerce applications in a project-based environment.
Expertise in Core Java, web technologies like J2EE, JPA, JDBC, JSP, Hibernate, Servlets, JMS, Web Services(SOAP, WSDL, REST, JAX-WS, JAX- RS), JavaScript, Java Beans, Log4j, CSS, JUnit, Batch Programming, Unix shell scripting and Oracle.
Experience in or equivalent experience in tools and softwares like Eclipse, RedHat Developer, Weblogic, JBoss, Websphere App Server, Apache tomcat, HP Quality Center, SQL DB Access tool
Should be well acquainted with J2EE design patterns like GOF, Composite, Decorator, Facade, MVC, Singleton pattern, etc.
Extensive experience with Spring modules like IoC, Web, MVC, ORM, AOP, Spring Annotation
Knowhow on tools
- Knowledge on Java
- Atlassian tools like Jira, Confluence
- Hybris SAP Commerce Platform
Knowhow on methodologies
- Agile
- Scrum
- Experience in B2B or B2C e-commerce applications
Expected deliverables
- Possess In-depth experience in Full Life Cycle Implementations, Re- implementation and Post Implementation Support of Hybris application.
- Possess experience with hybris data & Product modelling, Flexible search using hybris APIs
- Have the experience in developing responsive GUI components using HTML, CSS, JavaScript,
JSTL and AJAX.
- Possess Extensive Experience working with Data Hub and ImpEx scripts to integrate hybris with SAP and non-SAP systems.
- Possess Hands-On experience with hybris ServiceLayer, DAOs, ModelService ,Interceptors, hybris workflow modelling, Order Management Service APIs.
- Possess good knowledge of design patterns and software development best practices
Qualitative aspects of service delivery
- Effectively communicate with client leadership and business owners within the business function and related teams to identify areas of opportunity, challenges and drive change.
- Develop a business architecture strategy based on our customers strategy and a situational awareness of various business scenarios and motivations.
- Apply a structured approach to capture perspective of the business function including, business capabilities, business and technology processes, organization & people, technology, data and information
- Strong time-management and organizational skills and the ability to work in a fast-paced environment
- Ability to learn new concepts, business processes and software quickly
- Analytical approach to problem-solving; ability to use technology to solve business problems
- Proven ability to design and optimize business processes and to integrate business processes
across disparate systems
Desired Experience
- Functional/technical proficiency with at least 5+ full lifecycle Hybris implementations and 7+ years of industry and/or consulting experience.
- At least 3-4 years of working experience with integrating Hybris with SAP.
In this role, you will:
As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for:
- Understand business objectives and provide credible challenge to analysis requirements.
- Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases.
- Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy.
- Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results.
- Ensure adherence to data management/ data governance regulations and policies.
- Performing and testing highly complex data analytics for customer remediation.
- Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed.
- Investigate and ensure data integrity from multiple sources.
- Ensure data recommended and used is the best “source of truth”.
- Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources.
- Must have a strong attention to detail and be able to meet high quality standards consistently.
- Other duties as assigned by manager.
- Willing to assist on high priority work outside of regular business hours or weekend as needed.
Essential Qualifications:
- Around 5+ years in similar analytics roles
- Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis.
- Preferred programming knowledge SQL/SAS
- Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus.
- Strong experience with data integration, database structures and data warehouses.
- Persuasive written and verbal communication skills.
Desired Qualifications:
- Certifications in Data Science, or BI Reporting tools.
- Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills.
- Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities.
- Ability to research and report on a variety of issues using problem solving skills.
- Ability to act with integrity and a high level of professionalism with all levels of team members and management.
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
- Ability to learn the business aspects quickly, multitask and prioritize between projects.
- Exhibits appropriate sense of urgency in managing responsibilities.
- Ability to accurately process high volumes of work within established deadlines.
- Available to flex schedule periodically based on business need.
- Demonstrate strong negotiation, communication & presentation skills.
- Demonstrates a high degree of reliability, integrity and trustworthiness.
- Takes ownership of assignments and helps drive assignments of the team.
- Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player.
- Be proactive and get engaged in organizational initiatives.
Job Description
- Design & implement backend APIs
- Mentor junior developers technically.
- Actively work to reduce tech debt in the backend
- Work towards more stability & scalability of the backend
- Tech stack - Java, AWS, Aurora etc.
Eligibility
- 4-8 years of product company experience
- OOP implementation experience. Programming language does not matter. We use Java internally but have hired folks from non Java background.
- Hands on experience in SQL, Dynamo DB, Postgres etc preferred.
- Prior experience building REST APIs
- Advanced understanding of AWS stack
- Prior knowledge of solving problems at scale.










