Hiring for MICE Airlines Operations

The role involves managing end-to-end air contracting, pricing, and operational execution for MICE (Meetings, Incentives, Conferences, and Exhibitions) travel. The candidate will be responsible for airline negotiations, group fare management, and seamless delivery of group travel requirements.

Preferred Qualifications:

Graduate/Postgraduate in Travel, Tourism, or Business Management

5–10 years of experience in MICE / Group Air Operations

Experience in OTA, TMC, or airline contracting roles

Key Responsibilities:

1. Air Contracting & Negotiation

Develop and maintain strong relationships with airlines for MICE/group travel.

Negotiate competitive group fares, series fares, and ad-hoc deals.

Secure allotments, blocked space, and special discounts for large groups.

Manage seasonal contracts and promotional tie-ups with airlines.

2. Pricing & Revenue Optimization:

Design competitive pricing strategies for MICE groups.

Coordinate with internal sales teams to provide best-in-market quotations.

Analyze market trends, competitor pricing, and demand patterns.

Maximize margins while ensuring conversion of group queries.

3. Operations & Execution:

Handle end-to-end MICE air operations (booking to departure).

Coordinate group PNR creation, ticketing, name updates, and schedule changes.

Ensure timely issuance of tickets and compliance with airline deadlines.

Manage last-minute changes, cancellations, and disruptions.

4. Stakeholder Coordination:

Work closely with Sales, Product, Finance, and Tech teams.

Liaise with airline account managers and GDS/API partners.

Coordinate with corporate clients and event planners.

5. Process & System Management:

Ensure proper use of GDS systems (Amadeus/Galileo/Sabre).

Work on API integrations for airline group bookings (if applicable).

Maintain accurate MIS reports, booking trackers, and reconciliation.

6. Customer Experience :

Ensure smooth travel experience for large groups.

Provide proactive communication on schedule changes or disruptions.

Handle escalations efficiently with quick resolution.

Key Skills & Competencies:

Strong airline contracting and negotiation skills

In-depth knowledge of MICE travel operations

Expertise in GDS systems (Amadeus, Galileo, Sabre)

Excellent coordination and stakeholder management

Analytical mindset for pricing and revenue optimization

Ability to handle high-pressure, time-sensitive operations

Additional Advantage:

Existing airline relationships

Experience in international group movement and exposure to API-based airline integrations.