Graphic Design Internship

Job Title: Lead - Customer Support

Location: Noida Sector 2

Department: Customer Support

Job Summary:

Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.

Key Responsibilities:

- Drive high CSAT and First Call Resolution (FCR).

- Efficiently handle escalations and implement resolution SOPs.

- Lead, train, and mentor the support team.

- Optimize processes and report key performance metrics.

- Enhance customer engagement and collaborate with internal teams.

Key Requirements:

Experience : 4 years in customer support, 1 years in leadership.

Industry Preference : SaaS, IT, or similar.

Skills : Strong communication, problem-solving, and CRM expertise.

Education : Bachelor's degree preferred.

Why Join MyOperator?

- Customer-centric, innovative environment.

- Growth opportunities and competitive benefits.

• Work closely with design, product management, and front-end teams to create REST APIs using NestJS
• Write reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Work on the implementation of security and data protection
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively

• 1+ years of experience in NodeJS-based frameworks like NestJS, and microservices-based architecture is a bonus.
• Understanding of OOPS concepts, persistence, threading, queuing, and caching.
• Thorough knowledge of designing, implementing and scaling relational and document-based databases
• A love for systems and an ability to think through and plan for their life cycles, edge cases, interactions, and failure modes
• First principles thinking, Excellent problem-solving ability
• A good all-rounder with a can-do, startup mentality

• Experience with ReactJS
• Cloud deployment and scaling experience

Company Introduction

Sheru is monomaniacally focused on accelerating the electric revolution in India. We've started by targeting the largest installed base of Electric Vehicles - E-Rickshaws (92% of EVs in India), upgrading them with swappable Li-ion battery packs, helping drivers DOUBLE their daily income with the AWS Lambda for batteries. So far, we've enabled 2.5M kilometres with our technology and removed 300 Metric Tons of carbon emissions in the process. We're still on day one, and looking for the right folks to partner with to build, secure, and scale our platform, as well as the ecosystem of services that India currently lacks.

Job Description

Location - New Delhi

Experience - 0-3 years

Job Summary

The employee will administer sales of products and services by travelling from location to location within a decided territory to meet the probable customers and sell them various products. They are the professionals who generally work for organizations where their job requires them to ensure the widespread distribution and selling of various products and services.

Job Description

• A field sales executive travel to locations to advocate the supply of products to the customers they have targeted and the ones who they are already dealing with.
• It also involves operating outside their offices pitching potential clients and maximising the company's sales of their products and services.
• These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.

Responsibilities and Duties

• “Getting the sale” using various customer sales methods
• Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness
• Evaluating customers skills needs and building productive long-lasting relationships.
• Improve and smoothen the operations at various fronts

Required Experience, Skills and Qualifications

A bachelor's in any stream, (Fresher can also apply), experience preferred.

Benefits

The hire will:

1. Work in a fast-paced environment with professionals from different domains.
2. Understand how a start-up works.

Roles & responsibilities

• Learn & understand our products/services, and our current/ prospective clients well.
• Understand client pain points, requirements and correlate our solutions and client requirements.
• Source new sales opportunities through outbound reach, cold emails, chats or phone calls, or anything to reach out to prospective customers.
• Respond, engage and qualify inbound leads and inquiries.
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities.
• Execute planned sales activities and develop a target list of high potential new customers.
• Resolve client complaints regarding sales and services.
• Achieve monthly & quarterly targets.
• Perform effective online demos to prospects.
• Effectively communicate and collaborate with the internal engineering team to provide the best product/ solution to the client.

Desired Candidate Profile: -

• Candidates should have 0- 2 years of sales experience, (solution sales approach) preferably in a high-tech environment and/ or Internet technology environment.
• Consistent track record of success in closing business, and creating and managing a pipeline of opportunities.
• Highly motivated and professional with excellent communication skills.
• Highly confident and goal-oriented.
• Ability to communicate with senior-level management
• Good leadership and team working skills.
• Must possess the highest level of ethics and integrity.

Medical content writer

Salary: 5-9 LPA

About ZenOnco.io:

https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.

We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.

Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction

Role and responsibility:

Acts as Lead Medical Writer and performs competently on straightforward projects, with guidance from senior staff as required. Takes responsibility for preparation of assigned documents to a high standard, working in accordance with Quintiles SOPs and the customer’s requirements. Identifies project needs, tracks project timelines and implements client requests with senior review.

• Participates in both internal and external project team meetings and liaises directly with the customer on medical writing issues, as appropriate and with senior support as needed.
• Arranges appropriate internal review of assigned documents and takes responsibility for on-time delivery.
• May perform QC review of documents or parts of documents prepared by more senior staff.
• Takes responsibility for managing day-to-day workload for assigned tasks and projects, in collaboration with senior staff.
• Keeps abreast of current data, trends, medical writing/regulatory knowledge, developments and advances in area of drug development/medical writing.
• Complies with Company SOPs and participates in the implementation of new SOPs.

Required knowledge, skills, and abilities:

Excellent standard of written English, and ability to communicate fluently and effectively in English, both in writing and verbally.

• Familiarity with the structural and content requirements of clinical study reports, protocols, and similar documents.
• Ability to integrate, interpret, and summarize data from a variety of sources in a clear and concise manner.
• Competence in completing a good first draft clinical study report in a routine therapeutic area within a reasonable timeframe with limited guidance.
• Good understanding of common statistical methods used in clinical trials and interpretation of their results.
• Ability to give a simple presentation to a project team and/or customer, e.g. on Medical Writing processes.
• Ability to identify inconsistencies and deficiencies in statistical output.
• Coordinate with various technical professionals to gather, organize and compile information on new products or processes
• Go through medical topics and assist physicians in writing research related articles and reviews
• Assist in preparing press releases, training material and marketing content
• Write articles and reports on research discoveries connected to health and medical fields
• Communicate complex medical information in a succinct way
• Work with clinical researchers in the development of research protocols
• Participate in the preparation of various clinical research and regulatory documents
• Prepare annual reports, brochures, abstracts and presentations
• Prepare training materials and eLearning content according to the needs of the audience
• Make sure all applicable guidelines and regulations are followed
• Stay up to date on current industry practices and regulations
• Knowledge of regulations relevant to medical writing

Education and Experience:

Bachelor’s or Master’s degree in a life science-related discipline, plus at least 4 years+ experience as a medical writer within a pharmaceutical environment; or equivalent combination of education, training and experience.

You will get:

• Some of the best people to work with (founders are IIM graduates and investment banker)
• An opportunity to make a difference in the lives of millions of cancer patients across the globe
• A great learning environment and opportunity to grow

Sr. Software Developer (Full Stack)

Experience: 3-6 years

Required skills:

• Proficiency in React
• HTML, CSS, Bootstrap and Material UI
• Hands-on experience on working with charting libraries like Recharts, ECharts, plotly.js, D3.js

• Node.js and MongoDB