Gen AI Engineer Tier 1 college only

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Key Responsibilities

• Design, develop, and maintain scalable applications using the OutSystems platform.
• Build modern Reactive Web and Mobile applications aligned with business and technical requirements.
• Implement integrations with REST APIs, databases, and external systems.
• Collaborate with architects, tech leads, and cross-functional teams for smooth deployments.
• Create reusable, maintainable components following OutSystems best practices.
• Participate in code reviews, unit testing, debugging, and performance optimization.
• Ensure adherence to scalability, security, and deployment automation guidelines.
• Stay updated on new OutSystems capabilities and contribute to continuous improvement.

Job Role: Senior Executive- Sales and Operations

• Qualification- Graduates
• Exp- 3 to 4 years
• Salary package will be INR 3.5 to 4 Lakhs

Job Description

- Maintaining personal network with business partners, land owners, builders' organizations and high net worth customers

- Make proposal submission

- Achieve monthly sales targets

- Provide timely and accurate sales information & feedback to the Manager

- Process administration functions.

- Evaluate all vendor agreements and invoices and organize contracts.

Sales & Financial Counsellor – IVF (Delhi/Gurgaon/Noida/Ghaziabad)

Key Responsibilities:

Financial Counselling:

Provide face-to-face financial counselling to patients, helping them understand the costs involved in IVF treatment and offering customized payment plans.

Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the goal of converting inquiries into confirmed treatment plans.

Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient satisfaction throughout their journey with us.

Patient Relationship Management: Build and maintain strong relationships with patients, ensuring they feel supported and informed throughout their treatment process.

Collaboration: Work closely with the medical team to ensure a seamless patient experience and address any financial or administrative concerns.

Key Qualifications:

Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial concepts in a simple and empathetic manner.

Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into confirmed sales.

Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient satisfaction.

Empathy: A caring and empathetic approach towards patients, understanding their emotional and financial concerns.

Keywords:

Financial Counsellor

IVF Financial Advisor

Patient Relationship Manager

Healthcare Sales

IVF Counsellor

Patient Grievance Handling

Healthcare Financial Consultant

IVF Package Sales

Patient Satisfaction

Fertility Treatment Advisor

Why Join Us?

Impactful Role: Play a key role in helping couples achieve their dreams of parenthood by guiding them through the financial aspects of IVF treatment.

Supportive Environment: Work in a caring and supportive environment where patient satisfaction is the top priority.

Career Growth: Opportunities for professional growth and development within the organization.

Job Profile:-

• Appraising credit proposals and scrutinizing relevant documents prior to sanctioning and disbursement of pre owned car and ensuring compliance with organizational policies.
• Conducting comprehensive study of creditworthiness of individual clients by supervising data verification and field investigation activities.
• Evaluating financial statements of various clients and availing approval of quantum of credit considering all deviations as per policy.
• Interacting with the Field investigation FI and Risk Control Unit RCU agencies, visiting them regularly to resolve their queries, providing valuable feedback to enhance their report quality and ensure seamless execution of business operations.
• Conducted surprise visits to some customers to cross check the authenticity of the FI and RCU reports in turn avoiding fraud cases and minimizing the loses.
• Successfully maintained a Login to disbursement turn around time of 7days and a loan processing turn around time of 48 hours inclusive of FI and RCU process completion
• Pivotal in achieving minimal number of operational errors related to files disbursed.
• Implementing various trackers and reporting systems, preparing daily MIS and monthly branch reports for monitoring business performance.
• Successfully improved the branch profitability by constantly supervising the operations costs.
• Mentoring & motivating the CPA team force, imparting continuous on job training on various changes in the policy for accomplishing greater operational effectiveness.
• Conducting programmes to enhance efficiency in various business operations, setting up sales objectives and streamlining processes to ensure smooth functioning of sales and credit operations.
• Channel Management-Supervising management of files logged in through the alternate Channel as this is one of the most profit making product for the company.
• Implementing result oriented recovery plans, made Business development visits mandatory for high value disbursement rendering regular feedback to the collections team on portfolio performance

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Performance tuning, improvement, and optimization of the application
• Ensuring high performance of applications and providing support

Skills and Qualifications:

• Strong proficiency with JavaScript and Node.js
• Knowledge of Node.js and frameworks available for it such as Express
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages such as Jade, EJS
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Familiarity with AWS
• Experience with Mongo DB/Dynamo DB

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 2+ years of experience as a Node.js Developer or similar role

Senior Manager – LeadSquared Apps Marketplace

LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services. 

Apps Marketplace

To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace.

The Role

We are looking for an energetic and passionate individual to lead our Apps Marketplace effort:

• Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads.
• Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps
• Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace

Key Requirements

The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end.  Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical.  Other requirements include:

• 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important
• Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations
• Experience in working on AWS with good understanding of various managed services
• Proven experience of project planning, estimation and execution
• Strong knowledge of build and release process