Digital Marketing Associate

Hiring: Support Analyst (Data Entry Focus) – Hyderabad

We are looking for a Support Analyst to work on our School Management Software at Assentcode Technologies.

Key Focus

• Strong data entry skills (most important)
• High accuracy and attention to detail
• Ability to handle and organize large sets of data

Role Overview

• Collect, clean, and upload data into the system
• Work with data from Excel, PDFs, and forms
• Ensure data accuracy and timely completion
• Support customers during data setup and usage
• Coordinate with internal teams for issue resolution

Additional Expectations

• Basic communication with clients
• Willingness to travel for implementation support
• Ability to adapt in a fast-paced startup environment

Eligibility

• Fresher to 1 year experience
• B.Sc. background preferred (non-engineering)
• Based in Hyderabad
• Immediate joiners preferred

Ideal Candidate

• Detail-oriented and disciplined
• Fast learner with ownership mindset
• Comfortable handling repetitive data tasks

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Who are we

Davis Index is a leading market intelligence platform and publication that specializes in providing accurate and up-to-date price benchmarks for ferrous and non-ferrous scrap, as well as primary metals. Our dedicated team of reporters, analysts, and data specialists publishes and processes over 1,400 proprietary price indexes, metals futures prices, and other reference data. In addition, we offer market intelligence, news, and analysis through an industry-leading technology platform. With a global presence across the Americas, Asia, Europe, and Africa, our team of over 50 professionals works tirelessly to deliver essential market insights to our valued clients.

What you will do

We are currently seeking experienced and talented reporters for our ferrous scrap, non-ferrous scrap, and steel markets to join our growing editorial team. The ideal candidates should have a minimum of 2-3 years of professional experience in a direct or transferable area of expertise. As a Reporter/Editor, you will play a pivotal role in maintaining our commitment to delivering accurate and comprehensive market intelligence to our clients.

Key Responsibilities:

• Writing and Reporting: Generate insightful and engaging content by reporting on the ferrous and non-ferrous markets, providing in-depth analysis, market reports, and commentary as assigned.
• Price Sourcing and Indexing: Contribute to the creation of proprietary price indexes, ensuring accurate and up-to-date pricing information. Write weekly or daily commentaries on pricing trends.
• Research and Analysis: Conduct in-depth research into market trends and dynamics, delivering market reports that provide valuable insights to our readers.
• Adherence to Best Practices: Follow the Davis Index style guide and adhere to industry best practices in reporting and price sourcing.
• Industry Involvement: Attend industry conferences and events, enhancing your understanding of market dynamics for more informed reporting. 

Qualifications:

Must-Haves:

• A Bachelor's degree or higher.
• Fluent understanding of market economics and proficiency in business reporting style.
• A minimum of 2-3 years of experience as a reporter or writer in a print or online publication, or a demonstrated ability to transfer professional knowledge and experience.
• Comfortable working in a fast-paced, dynamic, and deadline-oriented work environment.
• Proficiency in English and, ideally, additional languages relevant to the regions we serve.
• A deep curiosity about the metals markets.
• Strong communication skills, with the ability to collaborate effectively with global teams.
• Initiative, commitment to excellence, and a desire to grow professionally.

Good to Have: 

• Knowledge of the metals market.
• Experience writing financial and business reports.

What You Get:

• This position offers a great opportunity for independent, achievement-minded individuals looking to join a leading industry company. Davis Index provides competitive compensation, paid vacation days, and significant growth opportunities.

Responsibilities:

• Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities on the web.
• Integrate with other services to help the client seamlessly provide value to more companies.
• Design and develop feature enhancements that continue to deliver value and provide an excellent customer experience.
• Troubleshoot and resolve emergency server or code issues at any stack level.

Requirements:

• Ability to empathize with end-users; build with scale and ease of adoption in mind.
• Experience building in an agile setting with code reviews and quality as a priority.
• Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code.
• A bachelor's degree in Computer Science, related technical field, or commensurate experience.
• 3 years experience in production web application development.
• 5 years of experience working with NodeJS or an equivalent web framework and language.
• Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, or Redux.
• Unit testing experience (Jest).
• 3rd-party API usage and integration experience.
• RDBMS usage (e. g., MySQL, PostgreSQL).

Interview Process:

• Introductory Round
• Technical Round - Algo/low level coding round based on real world scenario
• Technical Round - System Design or High level design coding round and AWS
• Offer discussion

• Infrastructure support and escalation management
• Effective management of infrastructure
• Proactive maintenance of Infrastructure at branches and HO
• Timely closure of tickets with in SLA

• Maintaining 100% uptime of Network.
• Proactive monitoring maintenance of network and Internet bandwidth

• Maintaining the working condition of the IT assets.
• Preparing the IT assets for the new joinees in a timely and effective manner.

• On-time execution of assigned projects;
• Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

• Ensure the regular Security measures are taken on the infrastructure.
• Ensure the process adherence as per IT Policies

• 3 + years of overall experience in IT Infrastructure domain.
• Degree in Computer Sciences / IT or equivalent

• Keen interest in experimenting with new Technology/gadgets/systems
• Should take the responsibility for Infrastructure needs and fulfill the same
• Should be a great team player and a good manager
• A great multitasker who should be able to work in a demanding environment
• Should be well connected with the vendor community
• Strong written and oral communication and interpersonal skills
• Must have a go-getter attitude.
• High social responsibility & Integrity
• Compliance twitho policies, rules, and regulations
• Belief in Teamwork & Effective leadership

• Good Knowledge on the end point infra support and server support
• Good Knowledge on IT security
• Linux, Windows OS knowledge
• Good knowledge on Networking and network security

• Escalation handling
• Vendor management
• Good Decision making skill

07-13 years as an Oracle DBA with production support experience, including Oracle 10g and 11g.

07-13 years of experience as an Oracle Apps DBA with Oracle EBS 11.5.10 and R12

Strong understanding of Oracle RDBMS architecture

Hands-on experience with implementation, upgrade, and tuning of:

Large Oracle EBS environments, Oracle EBS in a production environment; throughout all stages of the lifecycle

Enterprise Manager Grid Control

Backup and recovery concepts, including RMAN

Oracle R12, Oracle RAC

Patch assessment and application in an EBS environment with activation of different modules

Performance Tuning (ie. Sql Queries)

Proven experience with multiple operating systems: Linux/Unix/Solaris/Windows

Strong verbal, written, organizational and documentation skills.

Ability to provide accurate and realistic effort estimates, commit and deliver accordingly

Ability to work in a fast paced environment with occasional non-business hours (evenings and weekends) flexibility and able to prioritize and juggle multiple projects.

Ability to work productively in a team environment and participate as a positive and cooperative team member.

MS in CS or BS/ BA in Computer Science with five years of relevant work experience.

Candidates should be flexible for Night shifts/Weekend Shifts

Preferred Skills:

Experience with Engineered Systems (ie. ODA's)

Oracle Data Guard

Oracle RAC/Multitenant architecture . WebLogic . OEM 13c/12c

R12.2 Upgrade Experience on multiple projects

Experienced with Oracle Identity Management product suite

Immediate Joiners preferred

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.