Data Engineer

Role & Responsibilities

• Define and evaluate user workflows, journeys, and interaction flows for digital products
• Create low to mid-fidelity wireframes or prototypes purely for concept validation and usability testing
• Conduct usability testing, prototype testing, and concept validation sessions with users
• Identify friction points, usability issues, and workflow gaps before product development
• Translate business and product ideas into testable concepts and scenarios
• Work closely with Product Managers and Engineering teams to validate feasibility and improve workflows early in the lifecycle
• Iterate on workflows and concepts based on user feedback, testing insights, and behavioral observations
• Provide clear, actionable recommendations to improve product experience and usability

Ideal Candidate

• Strong Usability / UX Testing and Validation Profiles
• Mandatory (Experience 1): Must have 3+ YOE in product validation, usability testing, design thinking, or experience testing roles, working on digital products
• Mandatory (Experience 2): Must have hands-on experience in designing user journeys, workflows, and interaction flows for web or mobile applications
• Mandatory (Experience 3): Strong experience in creating wireframes, low-fidelity and high-fidelity prototypes using tools such as Figma, Adobe XD, Sketch, or similar
• Mandatory (Experience 4): Must have practical experience conducting usability testing, prototype testing, and concept validation with users before product release
• Mandatory (Experience 5): Experience in identifying usability issues, user friction points, and iterating designs based on feedback and testing insights
• Mandatory (Skills 1): Strong understanding of UX principles, interaction design, information architecture, and design thinking methodologies
• Mandatory (Skills 2): Ability to translate business requirements into intuitive, user-friendly design solutions and prototypes
• Mandatory (Skills 3): Basic understanding of user behavior and usability heuristics to improve overall product experience
• Mandatory (Tools): Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar tools
• Mandatory (Company): Candidates from B2C consumer-facing digital product companies, fintech, e-commerce, or product-driven organizations preferred
• Mandatory (Note) - This is NOT a UI/UX Design role. We are looking for Usability / Design testing candidates who specialize in testing product concepts, validating workflows, and creating prototypes purely for experimentation and usability testing
• Preferred (Skills): Exposure to A/B testing, user research methods, design systems, or behavioral analysis is a plus

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions - cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence.

This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome, not a checkpoint. You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test, this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite - Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform from sprint planning through production.
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing.
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD).
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions.
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence, not just mitigation.
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture.
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes.

Requirements - Must Have

• 5-8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets, and WebSockets is a must-have.
• Hands-on experience in testing and quality assurance of applications/products involving UDP (User Datagram Protocol) communication, including validation of reliability, performance, and network-level troubleshooting.
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium with a demonstrated ability to build or significantly scale a framework from the ground up.
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code.
• At least 2+ years of strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI.
• Documented track record on the resume (via explicitly stated metrics) demonstrating a quantifiable reduction in defect escape rates or improvement in automation coverage.
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context.

Requirements - Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP or IVR.
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines.
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues.
• Familiarity with contract testing (Pact) or AI/ML-specific testing - chatbots, voicebots, NLP output validation.
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing.

This profile is not for

• Someone whose primary mode (as inferred from past role descriptions) is purely reviewing test cases and delegating execution rather than building and owning the automation stack themselves.
• Someone who treats QA sign-off as the finish line—this role is accountable for customer experience, not just green test runs.
• Candidates lacking demonstrable, hands-on evidence of building automation frameworks in their profile; this role cannot be fulfilled by purely manual QA or strictly managerial profiles

Job Title: Business Development - Market Research Associate

Location: Trichy, Tamil Nadu

Shift: US Night Shift (06.30PM - 03.30 AM IST)

Experience: 0.6 months - 1 Year (Fresher's are also welcome)

Job Overview:

Arthur Grand Technologies is looking for a motivated Business Development Market Research Analyst to support lead generation and client acquisition for the US IT Staffing market. The ideal candidate will conduct market research, analyze competitors, identify potential clients, and generate leads to support business growth.

Key Responsibilities:

• Conduct market research to identify companies hiring IT professionals in the US market.
• Perform competitor analysis to understand other IT staffing companies, their services, and client engagement strategies.
• Generate business leads for US IT staffing and recruitment services.
• Identify and build a database of target clients, HR contacts, and hiring managers.
• Acquire new clients through cold calls, email campaigns, and LinkedIn outreach.
• Build and maintain strong client relationships.
• Qualify client requirements and coordinate with the internal recruitment team for candidate submissions.
• Maintain accurate CRM records and track the sales pipeline.
• Support business growth by achieving lead generation and sales targets.

Required Skills:

• 0.6 - 1 years of experience in market research or a related field (e.g., sales, product management).
• Strong understanding of consumer insights, market intelligence, and competitive analysis principles.
• Excellent communication skills for presenting complex data insights to non-technical stakeholders.
• Ability to work independently as well as part of a team; strong project management skills required.
• Minimum 1+ year experience in US IT Recruitment Sales / Business Development / Lead Generation / International Sales.
• Strong communication and negotiation skills.
• Knowledge of US IT staffing market and hiring process is an advantage.
• Experience in market research and competitor analysis.
• Familiarity with LinkedIn, CRM tools, and online research tools.
• Ability to work in US Night Shift (06:30 PM 03:30 AM IST).

What We Offer:

• Competitive salary
• Exposure to global clients and international markets
• Career growth opportunities in a technology-driven organization
• Rewards & Recognition programs
• Team outings, free food, and supportive work culture

Key Responsibilities

Backend Development

• Design, develop, and maintain scalable backend services using Rust, Python, and TypeScript.
• Build high-performance microservices and APIs for AI-driven products.
• Develop fault-tolerant, secure, and maintainable distributed systems.
• Design event-driven architectures and asynchronous processing pipelines.
• Implement caching, message queues, and database optimization strategies.

AI & Machine Learning Integration

• Build and maintain backend infrastructure supporting LLMs, Generative AI, RAG systems, and AI Agents.
• Integrate models from providers such as OpenAI, Anthropic, Gemini, and open-source LLMs.
• Develop vector search solutions using Pinecone, Weaviate, Qdrant, or similar technologies.
• Build AI workflows for content generation, summarization, sentiment analysis, and conversational intelligence.
• Optimize AI inference pipelines for performance and cost efficiency.

System Architecture

• Design scalable architectures capable of handling high traffic and large volumes of data.
• Develop real-time processing systems and data pipelines.
• Implement observability, monitoring, logging, and alerting mechanisms.
• Drive performance tuning and latency optimization across services.

Cloud & DevOps

• Deploy and manage applications on AWS, GCP, or Azure.
• Work with Docker, Kubernetes, CI/CD pipelines, and Infrastructure as Code.
• Ensure system reliability, security, and scalability. 

Job Role: Senior Executive- Sales and Operations

• Qualification- Graduates
• Exp- 3 to 4 years
• Salary package will be INR 3.5 to 4 Lakhs

Job Description

- Maintaining personal network with business partners, land owners, builders' organizations and high net worth customers

- Make proposal submission

- Achieve monthly sales targets

- Provide timely and accurate sales information & feedback to the Manager

- Process administration functions.

- Evaluate all vendor agreements and invoices and organize contracts.

About Shankar Mahadevan Academy 

Founded by Indian singer-composer Shankar Mahadevan, this 11-year old music academy has pioneered online music education for Indian music. Shankar Mahadevan Academy has brought music to over 10,000 students in over 88 countries with more than 3,00,000 virtual classes.  With its mission “Joy of Music”, the Academy has also brought music to the underprivileged and the underserved with its various non-profit initiatives.  

Website: www.shankarmahadevanacademy.com

Shankar Mahadevan Academy is inviting passionate growth and outreach professionals to join our Admissions team. 

At Shankar Mahadevan Academy you will be a part of a dynamic and entrepreneurial team that works at the crossroads of arts, education and technology. Your career at Shankar Mahadevan Academy will contribute to spreading music and Indian arts, while you get an opportunity to learn all aspects of growing an online business for a globally recognised brand. 

The ideal candidate will have strong spoken and written communication skills, have 6 months - 3 years of experience with B2C sales, and be able to handle 70-80 cold calls per day. 

About the role 

• Work hours: 6 days a week, including weekends. U.S. Shift (7:00 - 4:00 p.m.) OR India Shift (12:00 p.m.- 9:00 p.m.) 
• Work location: Located off MG Road, Easy access to Trinity Circle Metro Station
• Work from Office only, no work from home/ Hybrid model 
• Benefits: Health Insurance and PF cover 
• We follow a culture of fun, engagement and growth with emphasis on work-life balance and healthy living. You also get fruits, activities every week, regular team outings and learning opportunities 

Goals / What you will do 

• Acquire new customers by handling inbound and outbound calls, and walk-in inquiries 
• Actively generate leads and seek out new sales opportunities through cold calling, networking and social media 
• Possess a strong understanding of our products, and showcase our value to our customers in the form of counseling 
• Gather market and student information and provide feedback on buying trends and competitive advantages
• Representing SMA at trade exhibitions, events and demonstrations

Skills required / Must-haves for the role 

• 6 months to 3 years of work experience in B2C sales 
• Good spoken and written communication in English with good listening skills 
• Team player who likes to work with like-minded people 
• Good at objection handling and sales closure 
• Multi-language skills added advantage 
• Willing to pick up new skills 

Responsibilities:

· Excellent knowledge of all leading social media platforms such as, Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of Adobe Photoshop/ Illustrator and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

Job Description 

Experience : 3+ years in end to end US Technical Hiring 

Location : Pune 

Notice Period : Immediate Preferred 

To be eligible you must be: 

• Excellent in sourcing through Job Portals, Social Media, x ray Search-Booleans, etc.
• Responsible for full-cycle recruiting: Sourcing the candidates, screening them, Interview coordination, rate negotiation and hand-holding all the way till closure 
• Exceptional communication, interpersonal, and decision-making skills
• Able to analyze resumes and determine appropriate matches for vacancies
• Understanding of impact to business and metrics 
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Hands on experience with Applicant tracking systems 
• Ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues
• Understanding of various visa status and Tax Terms (C2C, C2H, W2, 1099, Permanent).
• Willing to work in Night Shift (USA TIME ZONE) 

Roles & Responsibilities: 

• Effectively sourcing right fit and getting closures on time
• Coordinate with multiple Vendors and onsite teams to gather exact requirements and schedule Interviews
• Maintain and develop pipeline of eligible candidates for future open positions
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Understand hiring leaders needs and deliver value by crafting best solutions for them
• Work on different recruitment metrics and share with business/team as and when required