Data Engineer

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

You have 3 to 14 yrs of software engineering & product delivery experience with strong

background in datastructures & algorithms

• You’ve proven software development credentials having successfully built complex

products

• You are experienced with one or more general programming languages (e.g. Java, C/C++,

Go). Ability to learn other coding languages as needed.

• You’ve proven software development credentials having successfully built complex

products

• You have a strong foundation in the fundamentals of computer science, with familiarity in

data structures, algorithms and a strong command of object-oriented principles.

• You have experience in one or more of the following areas: Server Backend, Distributed

and Parallel Systems, Full Stack Development (frontend and backend), Scalable Enterprise

Platforms and Applications, Application Security and Incident Management, Android,

iOS, and Machine Learning.

• You have a spark that separates you from the crowd and ability to think out of the box and

on your feet

• You possess multi-dimensional skills that make you a valuable co-worker in a fast,

changing and ambiguous environment

• You have the ability to learn other coding languages as needed real quick

• You are comfortable in working with a team that deals with ambiguity every day

Roles and Responsibility

Effectively prioritizing and executing tasks in a fast-paced environment; Create full mockups of UX flows, components, and Freedom services; Create intuitive interfaces and interaction layers using best practices, the latest web trends and all available tools to augment the user experience;

Developing and annotating user flows, journeys, and persona; Illustrate design ideas with clear storyboards, process flows, sitemaps, and prototypes;

Conduct design brainstorms with product owners to understand the product details and user needs;

Drive digital design process – including websites, digital campaigns, and interactive experiences;

Defining and managing the appropriate design approach for differentiating experiences;

Create workflows, low-fi designs, high-quality designs, and other artifacts needed to collaborate and iterate from vision through execution;

Work with the Product Team including input sessions, UX reviews etc; Creating original design, typography, iconography, and art for digital screens centered around modern & industry-trending designs;

Pushing yourself and the team for continuous improvement in our design and design processes through open communication and feedback;

You’ll design the solutions, features, iterations, tests, and delightful moments that will take VRAI to the next level;

Creating frameworks and model which enable others to understand key concepts and relationships as well as generate valuable input;

Lead digital projects from strategy to conceptualization, prototyping, and final execution.

Responsibilities:

• Build the foundation of our supply side (enterprise) product from scratch. Maintain high standards of pixel perfect Ui’s and efficient User Experiences. 
• Our Supply Side ecosystem involves a plethora of products such as Catalog Management, Analytics Dashboard, Orders Processing, Finance Reconciliation, Notification centres etc. Develop a deep understanding of the mentioned use cases and build the systems for scale.
• Coordinate with Product managers, Product Designers & Backend Developers and outline sprints and tasks on a weekly basis.
• Conduct Comprehensive Unit tests before passing features to QAs. This requires a good top level understanding of backend infrastructure.
• Maintain High level of Code Quality and constantly optimize for performance and user experience.
• Be Collaborative. Self reliant and always keep pushing the limits of your knowledge.

We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions 
• Integration of user-facing elements developed by front-end developers with server-side logic
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
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Skills

• Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools 
• Familiarity with development aiding tool familiarity with continuous integration

PLEASE ONLY APPLY FOR THIS JOB IF YOU ARE AN EXPERT IN NODE.JS

Addenda is a Dubai based Insurtech startup that utilises the blockchain to share life/medical/motor insurance information among a consortium of insurers. Our Products helps insurers avoids anti selection, non-disclosure, overexposure, and ensures transparency between the policy applicant and the insurance company.

We are looking for a NodeJS Backend Developer who is energetic, self-directed and self-motivated. You should possess a strong desire to learn and contribute solutions and ideas to a dynamic team.

Responsibilities 

- Development of all server-side logic and ensuring high performance and responsiveness to requests from the front-end. 

- Develop stable and secure RESTful APIs, Microservices, automated tests 

- Build reusable code and libraries for future use 

- Optimise backend for maximum speed and scalability 

- Collaborate with other team members and stakeholders for front-end or otherwise

Skills 

- Proficient understanding of Express.JS, Node.JS, MongoDB 

- In Depth Knowledge of creating Secure RESTful APIs, Web Services or micro services along with caching, content management capabilities 

- Knowledge of API Design and Development and Security Patterns on API’s using various Authentication mechanisms 

- Experience in Cloud Technology for Deployment of Services is a plus 

- Proficient understanding of code versioning tools, such as Git